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[daerob]

Upgrade MJ 8 from 7, program will not start, gets stuck at splash screen.  Have reinstalled seveeral times.  WinXP Home, K6-2 550, ATI RagePro 128 AGP  w/32mb Ram, 256mb Ram.

Install seems to go fine, but when I click on the MJ icon the splash screen comes up and just stays there. Task Manager shows MJ as running as a process, but it's just the splash screen and I have to choose "end process" to close it.

[Chris H.]

I have Windows XP Pro, and had the same problem.  Try right clicking on the start icon or the MJ8 .exe application.  Look for 'Run as ...' -- If it pops up a window that says 'which user account do you want to use ....' select Administrator, and type in your password if there is one.  It should run then.  I am not sure Home edition is the same as Pro, so this may not work.  If it does work, and you can start MJ8, then you need to uninstall MJ8 and then re-install with yourself as the user.

[daerob]

Chris,

Thanks for the response.  Tried your suggestion but it didn't solve the problem.  Still looking for a solution.

David

[JimH]

Did you install the full version (9MB) for each user?

[Arcman]

I see the same thing.  Upgrade to 8 from 7, only get a splash screen and it pegs my CPU at 100%.  I can kill the process easily in Task Manager, but I can't run MJ 8.  I'm running as an Administrator, Windows XP Pro.  The latest released version of 7 worked great.  Any ideas?

[JimH]

Did you do the upgrade (from within MJ) or the full download from the downloads page?

Please copy your system info from MJ Help and paste it here.

Try reinstalling your video driver.

[Arcman]

Hi, Jim -- I can't get to the MJ Help screen, so here is some relevant info about this machine.  I just downloaded nVidia's newly released drivers from 6/11/2002, so I'll try those and post back.  I am running ver 28.32, will be going to ver 29.42.  I got a piece of email saying that MJ 8 was released, and since it's my media app of choice, I followed the links and downloaded the new version.  I ran the full install from the downloaded file and chose to uninstall my previous registered version.

OS Name Microsoft Windows XP Professional
Version 5.1.2600  Build 2600
OS Manufacturer Microsoft Corporation
System Name MYSYSTEM
System Manufacturer System Manufacturer
System Model System Name
System Type X86-based PC
Processor x86 Family 15 Model 0 Stepping 7 GenuineIntel ~1406 Mhz
BIOS Version/Date Award Software, Inc. ASUS P4T ACPI BIOS Revision 1004, 3/2/2001
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\System32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.0 (xpclient.010817-1148)"
User Name MYSYSTEMamehere
Time Zone Pacific Daylight Time
Total Physical Memory 640.00 MB
Available Physical Memory 398.81 MB
Total Virtual Memory 2.15 GB
Available Virtual Memory 1.72 GB
Page File Space 1.53 GB
Page File C:\pagefile.sys

[Display]

Item Value
Name NVIDIA GeForce2 GTS/GeForce2 Pro
PNP Device ID PCI\VEN_10DE&DEV_0150&SUBSYS_400E1043&REV_A3\4&252D6E8&0&0008
Adapter Type GeForce2 GTS, NVIDIA compatible
Adapter Description NVIDIA GeForce2 GTS/GeForce2 Pro
Adapter RAM 64.00 MB (67,108,864 bytes)
Installed Drivers nv4_disp.dll
Driver Version 6.13.10.2832
INF File oem6.inf (nv4 section)
Color Planes 1
Color Table Entries 4294967296
Resolution 1280 x 1024 x 85 hertz
Bits/Pixel 32
Memory Address 0xD5000000-0xD65FFFFF
Memory Address 0xD8000000-0xDFFFFFFF
IRQ Channel IRQ 11
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\driversv4_mini.sys (6.13.10.2832, 888.18 KB (909,501 bytes), 3/9/2002 9:53 AM)

[CD-ROM]

Item Value
Drive H:
Description CD-ROM Drive
Media Loaded No
Media Type CD-ROM
Name HP DVD Writer 100j
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate Not Available
SCSI Target ID 0
PNP Device ID IDE\CDROMHP_DVD_WRITER_100J______________________1.30____\5&2860D9CA&0&0.0.0
Driver c:\windows\system32\drivers©drom.sys (5.1.2600.0 (XPClient.010817-1148), 46.38 KB (47,488 bytes), 8/23/2001 5:00 AM)

[Sound Device]

Item Value
Name Creative SB Live! Value (WDM)
Manufacturer Creative
Status OK
PNP Device ID PCI\VEN_1102&DEV_0002&SUBSYS_80271102&REV_08\4&2B96F39&0&48F0
I/O Port 0x0000FFE0-0x0000FFFF
IRQ Channel IRQ 11
Driver c:\windows\system32\drivers\emu10k1m.sys (5.12.01.3300 built by: WinDDK, 277.25 KB (283,904 bytes), 3/14/2002 12:17 AM)

[TURBO]

If I were you, I would try to lower the display resolution in where you are at this precise time frame.

[Arcman]

The new video drivers didn't work.  Still hangs at the splash screen, and the CPU in Task Manager stays at 100%.  When I kill Media Jukebox.exe, everything returns to normal.  Tomorrow I'll uninstall 8, go back to 6, reload my license, then upgrade to 7 and wait until the issue is understood unless there's a resolution before then.

[Arcman]

Thanks, Turbo, but I went from 1280x1024 32-bit to 1024x768 16-bit, same issue, still hangs.

[TURBO]

Try one more thing. Go to C:\WINDOWS\Prefetch and delete everything you see inside that folder(Prefetch), reboot and try it again.

[daerob]

Hey All,

Finally got it working. All I did was restart a bunch of times, and I would wait a few minutes at the splash screen. Then I would go to task manager and end the process.  Finally after about 8 or 9 times MJ opened but crashed before I could click on anything.  After starting and crashing about 3 times I was finally able to get into the configuration and do some settings.  The first thing I did was disable the splash screen (sheepishly grinning).  MJ 8 seems to be working fine for now.  I really can't offer any advice because I really didn't do anything other than what I'm posting here.

Good luck, it's great when it works.

David

[Matt]

Geez, I wish I could reproduce this. (tried every upgrade combination I could think of)

It sounds like some setting that MJ 7 has is tripping MJ 8 up.  I'm not sure what it is though.  Uninstall MJ 8 completely. (erase settings when it asks)  Then, reboot, and reinstall.  Does that fix it?

Thanks for your patience.  Hopefully we'll get this solved soon...

Take care.

-Matt
JRiver, Inc.

[Arcman]

For what it's worth, I had the splash screen disabled in version 7.  By default it's on in version 8, maybe there's some sort of disconnect there.  Is there a reg key that'll disable the splash screen I can alter?

Thanks,
Arcman

[Arcman]

I completely uninstalled 8.0, reinstalled it, and it works.  I pointed it to my backup library, and I have all my music.  Here's the output from Help | System Info if it may help.

Media Jukebox  8.0.293
Install Path: C:\Program Files\J River\Media Jukebox\

CPU: Intel Pentium 4 1395 MHz MMX
Memory: Total - 654 MB, Free - 366 MB
OS: Microsoft Windows XP  Workstation 5.1  (Build 2600)

Internet Explorer: 6.0.2600.0000
ComCtl32.dll: 6.00.2600.0000
Shlwapi.dll: 6.00.2600.0000
Shell32.dll: 6.00.2600.0000
wnaspi32.dll: 4.57 (1008) , ASPI for Win32 (95/NT) DLL, Copyright © 1989-1997 Adaptec, Inc.
Aspi32.sys: 4.57 (1008)

[Lionel]

I have experienced the same issue over the course of the last two weeks i have been downloading and trying to install with the same result, freeze at the splash screen.  I had version 7.2 and initially tried just downloading and opening the downloaded file (not from inside MJ 7).  Then I tried uninstalling version 7 and leaving the registry entries, then finally completely uninstalling 7 and all with the same effect, freeze at the splash.  I am running Win ME, Norton, etc.  Please help, at least I am not the only one encountering this issue

[Lionel]

here are the specs

Performance Test:
Refresh Time: 707 ms

CPU Info:
Number of CPUs: 1
Type: Genuine Intel Pentium III
Speed: 998 MHz
MMX Support: YES

Memory Info:
Memory Load: 73%
Total Physical Memory: 261 MB
Free Physical Memory: 70 MB

OS Info:
Type: Microsoft Windows Me

Misc Info:
Internet Explorer 6.0.2600.000

[JimH]

You can try setting this registry key manually to 0.

HKEY_CURRENT_USER\Software\JRiver\Music Exchange\1.0\Media Jukebox\Properties

We can't duplicate this problem, but it's possible that it may have to do with the screen position or the screen resolution.

We know the problem is real.  If you can provide any more information it would be appreciated.