Topic: Access Key [solved by ISP] (Read 7828 times)

AssadMawad · « **on:** January 10, 2011, 09:59:18 am »

can't get library server to give an access key!
firewall is off (and even configure)
server and client under same router
media center version 15.0.172

server is running correctly ( i guess)

thx

JimH · « **Reply #1 on:** January 10, 2011, 10:11:23 am »

Is the Library Server check box checked (top left)?

Try the reset.

What happens?

AssadMawad · « **Reply #2 on:** January 10, 2011, 10:29:31 am »

yes the library server is running normally but it can't generate an access key (webplay works)

and if by reset you mean turn off the server and than on i've tried it... i've tried pc restart even and nothing works!
actually this the first time that i'm have problem with the server...

thanks

JimH · « **Reply #3 on:** January 10, 2011, 10:37:56 am »

You should generate a key on the machine that is the server. Go to Tools/Options/Media Network.

In the same section where you generate the key, there is a reset function. There is also a test function.

If you can't make that work, there is probably a firewall running that is preventing it.

AssadMawad · « **Reply #4 on:** January 10, 2011, 11:02:15 am »

http://assadmawad.info/Capture.PNG
http://assadmawad.info/Capture1.PNG

i cant find the reset function, probably i'm in the wrong section?

thanks

Matt · « **Reply #5 on:** January 10, 2011, 11:17:08 am »

Do you use Avast or any other internet security program?

JimH · « **Reply #6 on:** January 10, 2011, 11:20:59 am »

You should see something like the attached image when you click on the Access Key.

Something on your system seems to prevent it. Try it on another PC if you can. Just to see it.

Try a different skin. Try a smaller font size.

AssadMawad · « **Reply #7 on:** January 10, 2011, 11:40:15 am »

i'm using AVG 2011 Free Edition but it doesn't have internet security!

JimH · « **Reply #8 on:** January 10, 2011, 11:49:08 am »

How about pop up blockers?

AssadMawad · « **Reply #9 on:** January 10, 2011, 12:37:19 pm »

Popup blockers?! no not a thing! i've used before the server mostly on version 15.0.15x, but this is the first i'm having this problem the only variable is the anti virus and the new build!

anyway i'll keep trying!
thx anyway

AssadMawad · « **Reply #10 on:** January 10, 2011, 12:42:31 pm »

i think the picture you've sent to me is after the access key is generated the problem is i can't get this key!

thx

JimH · « **Reply #11 on:** January 10, 2011, 12:45:03 pm »

The problem is that something is blocking MC.

Avast has a "silent firewall":
http://www.avast.com/internet-security

I think it's time to try uninstalling Avast and rebooting.

AssadMawad · « **Reply #12 on:** January 10, 2011, 12:46:38 pm »

i'm using AVG!

anyway i'll keep you uptodate!
thanks

Matt · « **Reply #13 on:** January 10, 2011, 05:14:29 pm »

This was happening on my dad's computer.

It turned out to be an Avast problem.

Disabling Avast didn't fix the issue. Avast still has some sort of man-in-the-middle when disabled that prevents outgoing port 80 traffic in this case. Avast didn't have any indication that it was breaking / blocking another program or an explanation as to why it thought that was a good idea. Ugh.

Uninstalling Avast (and rebooting) was the only solution.

Alex B · « **Reply #14 on:** January 10, 2011, 06:00:09 pm »

Why the port 86?

I didn't check if the port 86 is commonly used by some application, but in general I prefer to use a port from the so called "dynamic/private" range: 49152 through 65535.

Matt · « **Reply #15 on:** January 10, 2011, 06:51:03 pm »

Just to be clear, the issue I saw is with Avast blocking a regular outbound HTTP request on the regular outbound port (80). Since it wouldn't let us talk to the JRiver server, it wasn't possible to register for an Access Key.

But Alex is right that it'll probably be easier to use a port at least above 1024 for the server. The default port range used by Media Center is 521xx.

JimH · « **Reply #16 on:** January 10, 2011, 07:01:30 pm »

Any firewall that blocks an outbound request should say so.

AssadMawad · « **Reply #17 on:** January 11, 2011, 01:39:53 am »

no nothing worked! uninstalled avg, repaired registry, uninstaled media center, not a single think!

i'll keep trying andlet u know

thx

dcpete · « **Reply #18 on:** January 20, 2011, 12:43:03 pm »

Jumping onto this thread. I am frustrated by this access key issue as well. I get the same message about port 52199 when trying to get the access code. First of all, I am behind my router anyway, so why do I need to open this port up for local network access? Second, I have opened up that port on my router and completely disabled my firewall and still get this error message when trying to get the access code. And no, I have nothing blocking this port. I have unistalled/reinstalled MC - same result. I appear to be dead in the water. Gizmo requires this key, MC won't give me the key.

The message is this -

Pop up 1 - Registering Server

Popup 2 - Library Server could not be registered with J River Media.
Please configure your firewall and router to allow incoming traffic on port 52199.

I never get the screen where it tells me the access number. Again, I don't understand why this port even needs to be open for local Lan access behind the router. The error message seems bogus.

Chris

JimH · « **Reply #19 on:** January 20, 2011, 12:48:04 pm »

Chris,
You don't have to have an inbound hole in your firewall in order to register.

MC does need to be able to get out in order to register your address and provide an Access Key. It seems that something is blocking outbound requests by MC.

What Matt said above may be true for you, too.

Quote from: Matt on January 10, 2011, 06:51:03 pm

Just to be clear, the issue I saw is with Avast blocking a regular outbound HTTP request on the regular outbound port (80). Since it wouldn't let us talk to the JRiver server, it wasn't possible to register for an Access Key.

dcpete · « **Reply #20 on:** January 20, 2011, 01:15:11 pm »

Well it's a mystery to me. I see nothing on my machine blocking port 52199. I have no AV or spyware running. The port is opened up in my router. Windows firewall is disabled. As far as I saw on this thread, the other guy never found a solution either. Why is there this communication anyway? All I want is the access code for local network access. Gizmo seems to force me to use this access code which I can't obtain. I'm running Win 7 Ultimate x64 and MC 15.0.172 and is registered.

Chris

JimH · « **Reply #21 on:** January 20, 2011, 01:17:16 pm »

If you have another machine, try it there. Or even in another location just to see how it works. At work, your sys admin might have rules set to block ports.

It's likely that something like a virus checker is doing something "helpful" for you.

You could try another port.

Matt · « **Reply #22 on:** January 20, 2011, 01:20:05 pm »

You could try installing Fiddler (fiddlertool.com) and watch the register request.

You might also try the same register URL (sniffed with Fiddler) in a browser.

Let us know what you find.

Thanks.

dcpete · « **Reply #23 on:** January 20, 2011, 02:56:44 pm »

Quote

If you have another machine, try it there.

I do have another machine and it did come back with an access key. But both machines are sitting behind the same router. I have another friend who gave it a try and got the access key without opening up any ports on his router. Makes me think the router has nothing to do with it.

Quote

At work, your sys admin might have rules set to block ports.

I'm at home. I am the Sys Admin

Starting to sniff the network and see what's up. Will keep you posted. I appreciate the comments so far. It does seem to be something particlular to this machine.

Chris

Alex B · « **Reply #24 on:** January 20, 2011, 05:47:10 pm »

Quote from: dcpete on January 20, 2011, 01:15:11 pm

...Why is there this communication anyway? All I want is the access code for local network access.

The Access Key system is optional. The key is stored on a JRiver server and thus the Internet connection is required.

If your local IP addresses are not constantly changing (usually they don't) you can simply use the Library Manager tool on the client for adding a library that points to your server PC's IP address and the TCP Port number that is set in the server's options. See the attached screenshot.

Log in to the forum if you can't see the attachment.

EDIT:

Quote

Gizmo seems to force me to use this access code which I can't obtain.

I just noticed this. I have never used Gizmo. (I wonder if it would be possible to try it on an emulator.)

dcpete · « **Reply #25 on:** January 20, 2011, 08:18:38 pm »

Ok, I hate the brute-force approach, but there were some other reasons besides this that caused me to do a clean install again of Win7. It all works now and so sorry to whoever reads this thread that I didn't get to the root of the problem. I was able to connect using the key on Gizmo and my Droid-X. It is way cool, but I need to spend some time on my audio infrastructure now to take advantage of it.

Thanks again,

Chris

AssadMawad · « **Reply #26 on:** January 21, 2011, 04:01:09 am »

Guys something magical happened the access key appeared

without doing anything, but i can't still register to the network!

Quote from: Alex B on January 20, 2011, 05:47:10 pm

The Access Key system is optional. The key is stored on a JRiver server and thus the Internet connection is required.

the problem might be that i'm under an ISP that block some ports that could the problem!
dcpete are under a isp provider that block some ports?

maybe i'll install a clean copy of windows and get rid of this problem!

and about gizmo can you make it connect to an ip if it's connecting under local network without using the access key?
thank you

dcpete · « **Reply #27 on:** January 21, 2011, 10:32:19 am »

Quote

the problem might be that i'm under an ISP that block some ports that could the problem!
dcpete are under a isp provider that block some ports?

I don't think so in my case. I neglected to say in my last post that I did do a capture on the network traffic on my working computer versus my not working computer (both behind the same firewall). I did not see any messages trying to use port 52199. I even configured the port to port 80 and got the same error. Port 80 should get around any firewall, etc. On the working case of testing the server, I saw HTTP get commands and responses, but again not to port 52199. I definately think the port 52199 is a red herring. I have another friend who tried this and didn't open up any ports on his router and the access key worked.

Good Luck,

Chris

AssadMawad · « **Reply #28 on:** March 06, 2011, 05:57:41 pm »

i've formated my pc and i still can't get the access key? can i ask you on wich port does the client (me) ask the server for the access key? is it the same case for gizmo to verify the access key even if it's under the same router?

thx

Matt · « **Reply #29 on:** March 09, 2011, 10:57:27 am »

You might test MC 16 to see if you have any better luck.

We tuned the timeouts when requesting an Access Key, and perhaps it will help in your particular scenario.

Thanks.

AssadMawad · « **Reply #30 on:** March 09, 2011, 11:31:46 am »

not even with the version 16!
i think my isp is blocking your server when i get connected to another network i get an access key (i should try with gizmo outside the network!)

i'll keep you updated!
thanks

AssadMawad · « **Reply #31 on:** March 14, 2011, 08:46:05 am »

after all it was an isp problem! and now it's solved!
contacted him to open the port!

dcpete · « **Reply #32 on:** March 16, 2011, 03:50:56 pm »

Very interesting. I'm sure everyone really appreciates you posting the final resolution. I know I do.

Chris

AssadMawad · « **Reply #33 on:** March 16, 2011, 06:06:51 pm »

hi chris,
thx for the comment

is everthing working for you with the server?
i can help a little bit more i've become experienced now lol

have a nice day

dcpete · « **Reply #34 on:** March 16, 2011, 06:17:54 pm »

Yes, it's working well for me after I went to a freshly installed OS.

Thanks, Chris

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Author Topic: Access Key [solved by ISP] (Read 7828 times)