I don't think that fixin an integral component of the product woulf be considered an upgrade - regardless if the source that MC16 uses is no longer viable. If the weather module was an upgrade and not an included feature set, would it not be listed in the 3rd party section? Would I not have a choice to install it or not? Being that it came with the product, and a purchaser may have made his decision to purchase the product on it's stated and included features, and then it fails to perform those features, would he not be entitled to at least get it fixed and not asked to buy a whole new product that he does not need or want to have it working again? As for myself, I bought MC16 because I wanted ALL the features that the company advertices MC16 comes with. I do not need MC17 (beta, BTW and not an official Gold release). Upgrading to beta MC17 is optional so I chose to stick with GOLD MC16. I don't want a buggy beta version. Weather is part of the intrnal code that I purchased in MC16 and it worked when I downloaded the trial version. A decision was made based on the trial versions feature sets, and I purchased the product. A few days later an important component of the software has failed to operate - for whatever reason. For me, I wanted the weather. I'm sure many don't need it, and that's fine. They can choose to not use it. But I wanted it, and I paid for it. I don't want to upgrade to a beta version to get it back. If the Blu Ray consortium changed the way they handle the Blu Ray keys and thus making MC unuseable at Blu Ray playback, would not many people be a bit tiffed and expected fixed? If that problem was fixed on an upgraded version and JRiver said they must pay the upgrade to get it working again, would that be fair? At the end of the day it is an easy fix for the team to rewrite the weather code for the new address, and it would be in their best interest to satisfy the paying customer for this small fix. JRiver has the final word about this, but this could mean the difference between keeping and losing a few people. For me, this is the last front end that I will need - it has everything I want and it works (well, mostly
). I've used many front ends, but MC16 is just such a great product that I've got to give hudos to where they're due. But I also think that the same level to attention that went into making this great product will also go into maintaining good customer relationships. After all, no one is asking for a new product, just a working product that was bought. I'm confident a solution will be made the the JRiver team.
Jimmy
