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Author Topic: Have a new license, but program says "invalid"  (Read 7088 times)

gt93grad

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Have a new license, but program says "invalid"
« on: November 23, 2011, 05:45:44 pm »
I'm reinstalling, so I have a temporary license, but the program keeps telling me it's invalid.  I have the MJR and I choose Restore, and then point to it.  What else to do?
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MrC

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Re: Have a new license, but program says "invalid"
« Reply #1 on: November 23, 2011, 05:47:37 pm »
I'm not sure what a "temporary" license is.  If the license file is over 2 weeks old, you'll need to generate (restore) a new one.  See:  http://wiki.jriver.com/index.php/Purchase_and_License_Recovery

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gt93grad

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Re: Have a new license, but program says "invalid"
« Reply #2 on: November 23, 2011, 05:58:37 pm »
Yep, I'm folllowing the Restore instructions.  I sent my code, I received a new MJR, and I saved it to disk.  Then I clicked restore in MC and pointed to the file.  It tells me it's invalid.  I can't double-click on a MJR file.  Then it wants to search for a program.
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MrC

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Re: Have a new license, but program says "invalid"
« Reply #3 on: November 23, 2011, 06:01:01 pm »
Is your license for the same version of MC that you are trying to install?
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JimH

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Re: Have a new license, but program says "invalid"
« Reply #4 on: November 23, 2011, 06:18:56 pm »
Our wiki has Old Versions.
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gt93grad

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Re: Have a new license, but program says "invalid"
« Reply #5 on: November 23, 2011, 06:41:08 pm »
The license says in the subject that it's for version 13, and that's the one I'm using.
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JimH

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Re: Have a new license, but program says "invalid"
« Reply #6 on: November 23, 2011, 06:45:20 pm »
What is the full version of MC?

What OS are you using?

Is the date on your PC correct?

The "Purchase" link above has more information that might help.

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gt93grad

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Re: Have a new license, but program says "invalid"
« Reply #7 on: November 23, 2011, 06:53:23 pm »
What is the full version of MC?   Latest version of 13.  Unfortunately I can't open to tell you.

What OS are you using?  Windows 7 Pro

Is the date on your PC correct?  Yes

The "Purchase" link above has more information that might help.
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gt93grad

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Re: Have a new license, but program says "invalid"
« Reply #8 on: November 23, 2011, 06:55:07 pm »
I've tried the Restore open over and over with no luck.
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JimH

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Re: Have a new license, but program says "invalid"
« Reply #9 on: November 23, 2011, 07:02:03 pm »
Please answer the questions I've asked above.

Try a different browser.  IE, for example.
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gt93grad

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Re: Have a new license, but program says "invalid"
« Reply #10 on: November 23, 2011, 08:06:09 pm »
I answered them at 6:53, right?  It's right after your post.  I'm using IE version 9.
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Alex B

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Re: Have a new license, but program says "invalid"
« Reply #11 on: November 24, 2011, 02:41:26 am »
Quote from: gt93grad on November 23, 2011, 05:58:37 pm
... I can't double-click on a MJR file.  Then it wants to search for a program.

I think this means that something is not correctly installed. Double-clicking the "Media Center13-xxxxxxx.mjr" file should install the license even when MC is not running. Did you do a standard installation? Have you tried to re-run the MC13 installer using the default install options? Use the final MC13 build from the above link. I wonder if a security program could somehow have intercepted the installation process.

You could also check the contents of the *.mjr file. Open it with Notepad or some other text editor. In any case, DO NOT post your actual license code here, but it should look like this:

Quote
JRiver, Inc. Media Center 13
--begin-product-info--
Vendor:JRiver, Inc.
Product:Media Center
Version:13
--end-product-info--
--begin-license--
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxx
--end-license--

I replaced my license code with the x-letters.
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gt93grad

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Re: Have a new license, but program says "invalid"
« Reply #12 on: November 24, 2011, 10:23:25 am »
Yes, that's what my file looks like.  But I think it's very possible a security program blocked the install.  Maybe I'll try again.
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