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[ballen]

Back in November 02', I purchased MJ8 and was sent an email containing an "installation key" which generated a "registration code" which licensed my copy of MJ.

Yesterday I installed a fresh install of MJ 8.0.394 onto a new hard drive.  I used the registration code from Nov. 02' to "Restore License" and it successfully registered.

This AM, I receive an email from "buy-button@jriver.com" sending me an "installation key" identically named as the one in Nov. which generated an identical registration code as in Nov.

What's this about?  Why was I sent another key/code after MJ was already successfully registered? Why 2 identical key/codes?  The email states the installation key is good for 2wks but I was able to register using my original key/code from Nov.


Blair

[JimH]

You must have used the Restore Page to re-license.  You're all set now.

If you want to know more, please try this link:
www.mediajukebox.com/license

[ChicoSelfs]

I think that is a very good ideia, if you loose the first *rrg file you have the mail to restore again in 2 weeks and in that way you don't have to spend another restore.

[hadlockd]

I have a restore key from jriver but it fails to restore the license.

[John Gateley]

Please check the FAQ, and if that doesn't help, post the exact steps you are taking to restore, as well as your system info.

Thanks,

j

[Hal]

Hello,
    I am having a problem restoring my license for MJB 8.0.388 on my XP pro computer.  For months, I have not had any problems.   The issue started when I removed the XP user account that MJB was installed in.  Apparently I lost the license with the old user account.
    I have tried to restore the license by following the instructions on the web.  When I enter the code on the restoration page, MJB opens up but I get this error "Error installing Media Jukebox license: Invalid license."  How can I install MJB on my new user account?

Thanks,
Hal

[JimH]

It isn't a valid license.  Find the Registration Code, not the Install Key.  It should be in e-mail from buy-button @ jriver.com.  Or use the recover capability to have the server e-mail you the license.

It's all here:  
www.mediajukebox.com/license

[Hal]

I used the registration code to get a new license by email.  
What should I do with the .mjr file?  I tried to restore the license by opening MJB and going to HELP, then Restore License by file pointing to the new .mjr file, but I get the same error "Invalid License."  Do I need need to reinstall every thing?

[JimH]

Try updating your software from our downloads page.