Topic: Split View bug [solved] (Read 4509 times)

StFeder · « **on:** February 17, 2012, 02:53:56 pm »

I use MC on laptop with several Zones and different monitor configurations. I always have a horizontal two split view enabled. Most of the time the above one is locked to the playing now.

After some time I always lose one view. It's impossible to bring back the second split. If I go to "View -> Split View" there still is a check mark near Show 2 Views. When I change to back to 1 View the right side (where the views normally are shown) there is only black. Nothing to see. I have to click any Item to return to a normal view. From this point MC behaves normal.

I'm not able to reproduce this, but it happens quiet often. I even cannot guess the reason because most time when I notice it, it happened at the beginning of a ballroom lesson where I have no time to investigate. Any idea or anyone else seeing this from time to time?

vagskal · « **Reply #1 on:** February 17, 2012, 09:18:40 pm »

What happens if you close and restart the program?

I loose my second view about every second time the program is restarted for an upgrade for a new build, for example. If this happens a close and restart of the program will show the two views for me again.

StFeder · « **Reply #2 on:** February 18, 2012, 03:32:00 am »

Next time the bug apears I'll give it a try!

StFeder · « **Reply #3 on:** February 18, 2012, 06:38:23 pm »

Quote from: vagskal on February 17, 2012, 09:18:40 pm

If this happens a close and restart of the program will show the two views for me again.

Just lost my second view. And yes: restarting the program brings back both views.

StFeder · « **Reply #4 on:** February 20, 2012, 09:54:28 am »

This is what it looks like when the 2nd view disappears and I chang to 1 view. Nothing to see, just black... I've tabs enabled, but they're gone to in this "view".

vagskal · « **Reply #5 on:** February 20, 2012, 11:31:56 pm »

When this happens do not switch the number of views as that will force you to reconfigure the views to get them back to the original state. For the time being just restart MC when this happens and, as you have discovered, your split view appears again.

I am convinced that this is a bug and I have reported it three times already. I am sure it will be fixed soon now that it seems that someone else is also afflicted by it.

JimH · « **Reply #6 on:** February 21, 2012, 06:51:45 am »

Is there anything that triggers the problem?

vagskal · « **Reply #7 on:** February 21, 2012, 11:01:47 am »

Not that I can think of, apart from closing and restarting MC several times. I reported the issue originally with v. 15 and I remember that I had seen the issue for some time by then and not really understood what was going on. Then I found out that the cure was to close and restart MC and I did that one more time and could repeatedly reproduce the issue by closing and restarting MC again; every other time the split view disappeared. I brought the issue up again at v. 16, and at the end of v. 16 development I did not see the issue for a long time and thought that it had been fixed. Then the issue was back again a bit into the development of v. 17. Below are links to the reports I have made (a couple of links might be to the closed beta board and not accessible for everyone).

http://yabb.jriver.com/interact/index.php?topic=68873.msg463473#msg463473
http://yabb.jriver.com/interact/index.php?topic=63755.msg426348
http://yabb.jriver.com/interact/index.php?topic=63682.msg425959#msg425959
http://yabb.jriver.com/interact/index.php?topic=60432.msg408331#msg408331

I was now able to make the split view disappear the third time I closed and restarted MC. Once the issue appeared the split view was missing every other time I closed and restarted MC; I tried it 4 times with the same result.

StFeder · « **Reply #8 on:** February 21, 2012, 08:45:52 pm »

Same for me. Sometimes it happens, most time it just works. I cannot see any special trigger. Sorry...

jgreen · « **Reply #9 on:** February 22, 2012, 11:47:06 am »

I have two horizontal views, with a mess o'tabs in each, and I have never seen this. My bottom split, with 8 tabs, is locked. My top split, with playing now and about 5 tabs, is unlocked.

StFeder · « **Reply #10 on:** March 06, 2012, 07:11:59 pm »

Ähm, I didn't notice this before but right now I'm able to reproduce this easily: Every second start the bug appears... Not sure if this was the case all the time and I didn't notice it (I don't restart MC often). I'll try, if restarting the PC will change this behavior. Right now it is:

Starting MC: Split view 2 views checked, everything works
Restarting MC: Split view 2 views checked, bug appears
Restarting MC: Split view 2 views checked, everything works
Restarting MC: Split view 2 views checked, bug appears
Restarting MC: Split view 2 views checked, everything works
Restarting MC: Split view 2 views checked, bug appears
Restarting MC: Split view 2 views checked, everything works
Restarting MC: Split view 2 views checked, bug appears
Restarting MC: Split view 2 views checked, everything works
Restarting MC: Split view 2 views checked, bug appears
Restarting MC: Split view 2 views checked, everything works
Restarting MC: Split view 2 views checked, bug appears
Restarting MC: Split view 2 views checked, everything works

StFeder · « **Reply #11 on:** March 11, 2012, 11:53:35 am »

I was able to reproduce this on three (!!) different systems! I tried a clean new library: no change.

System 1:

Code: [Select]

Media Center
    Install Path: C:\Program Files (x86)\!Multimedia\JRiver Media Center 17\
    Interface Plugins: Inactivity Plugin (running), TiVo Server (disabled, not running), Sleep Timer (running)
    JRMark: never run
    Library: 61917 files, 22,0 MB in library, 801 MB in thumbnails
    Resources: 113 MB memory, 939 handles
    Version: 17.0.103.0 registered
Batteries
    Microsoft ACPI-konforme Kontrollmethodenakku (driver 6.1.7600.16385)
    Microsoft Composite Battery (driver 6.1.7600.16385)
    Microsoft-Netzteil (driver 6.1.7600.16385)
Biometric Devices
    TouchChip Fingerprint Coprocessor (WBF advanced mode) (driver 1.5.0.289)
Computer
    ACPI x64-based PC (driver 6.1.7600.16385)
Disk drives
    Generic External USB Device (driver 6.1.7600.16385)
    SAMSUNG HD103UJ (driver 6.1.7600.16385)
    ST9500420AS (driver 6.1.7600.16385)
Display adapters
    Intel(R) HD Graphics Family (driver 8.15.10.2538)
    NVIDIA NVS 4200M      (driver 8.17.12.7593)
DVD/CD-ROM drives
    HL-DT-ST DVDRAM GT33N (driver 6.1.7601.17514)
    MagicISO Virtual DVD-ROM0000 (driver 6.1.7601.17514)
Human Interface Devices
    HID-konformes Benutzersteuergerät (driver 6.1.7600.16385)
    HID-konformes Benutzersteuergerät (driver 6.1.7600.16385)
    USB-Eingabegerät (driver 6.1.7601.17514)
    USB-Eingabegerät (driver 6.1.7601.17514)
    USB-Eingabegerät (driver 6.1.7601.17514)
    USB-Eingabegerät (driver 6.1.7601.17514)
IDE ATA/ATAPI controllers
    Intel(R) Mobile Express Chipset SATA AHCI Controller (driver 10.1.0.1008)
Imaging devices
    Integrated Camera (driver 1.1.0.1147)
Keyboards
    HID-Tastatur (driver 6.1.7601.17514)
    Standardtastatur (PS/2) (driver 6.1.7601.17514)
Memory
    Free Physical Memory: 4,2 GB
    Total Memory: 7,9 GB
Mice and other pointing devices
    HID-konforme Maus (driver 6.1.7600.16385)
    ThinkPad UltraNav Pointing Device (driver 15.3.34.0)
Modems
    ThinkPad Modem Adapter (driver 7.80.5.0)
Monitors
    Nicht-PnP-Monitor (Standard) (driver 6.1.7600.16385)
    SyncMaster T260HD(Digital) (driver 3.0.0.0)
    ThinkPad Display 1920x1080 (driver 4.36.0.0)
Network adapters
    Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x64 (driver 2.4.173.0)
    Intel(R) 82579LM Gigabit Network Connection (driver 11.15.16.0)
    Intel(R) Centrino(R) Ultimate-N 6300 AGN (driver 14.3.0.6)
    Microsoft-Adapter für Miniports virtueller WiFis (driver 6.1.7600.16385)
Operating System
    Microsoft Windows 7 64-bit
Processors
    Intel(R) Core(TM) i7-2620M CPU @ 2.70GHz (driver 6.1.7600.16385)
    Intel(R) Core(TM) i7-2620M CPU @ 2.70GHz (driver 6.1.7600.16385)
    Intel(R) Core(TM) i7-2620M CPU @ 2.70GHz (driver 6.1.7600.16385)
    Intel(R) Core(TM) i7-2620M CPU @ 2.70GHz (driver 6.1.7600.16385)
Security Devices
    Trusted Platform Module 1.2 (driver 6.1.7600.16385)
SM Driver
    SM bios service (driver 6.1.1019.0)
    SM bus service (driver 6.5.1018.0)
Smart card readers
    Integrated Smart Card Reader (driver 4.1.0.1)
Sound, video and game controllers
    ASUS Xonar U1 Audio Device (driver 7.12.8.2157)
    Conexant 20672 SmartAudio HD (driver 8.32.23.2)
    NVIDIA High Definition Audio (driver 1.2.23.3)
Storage controllers
    MagicISO SCSI Host Controller (driver 2.7.106.0)
Storage volume shadow copies
    Standard-Volumeschattenkopie (driver 6.1.7600.16385)
    Standard-Volumeschattenkopie (driver 6.1.7600.16385)
    Standard-Volumeschattenkopie (driver 6.1.7600.16385)
System devices
    2nd generation Intel(R) Core(TM) processor family DRAM Controller - 0104 (driver 9.2.0.1011)
    2nd generation Intel(R) Core(TM) processor family PCI Express Controller - 0101 (driver 9.2.0.1011)
    ACPI-Deckel (driver 6.1.7601.17514)
    ACPI-Energiezustandknopf (driver 6.1.7601.17514)
    ACPI-Schalter (driver 6.1.7601.17514)
    ACPI-Thermozone (driver 6.1.7601.17514)
    Busenumerator für Verbundgeräte (driver 6.1.7601.17514)
    DMA-Controller (driver 6.1.7601.17514)
    Eingebetteter, Microsoft ACPI-konformer Controller (driver 6.1.7601.17514)
    Enumerator-Treiber für Microsoft Virtual Drive (driver 6.1.7601.17514)
    Erweiterter E/A-Bus (driver 6.1.7601.17514)
    Hauptplatinenressourcen (driver 6.1.7601.17514)
    High Definition Audio-Controller (driver 6.1.7601.17514)
    High Definition Audio-Controller (driver 6.1.7601.17514)
    Hochpräzisionsereigniszeitgeber (driver 6.1.7601.17514)
    Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10 (driver 9.2.0.1016)
    Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12 (driver 9.2.0.1016)
    Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16 (driver 9.2.0.1016)
    Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18 (driver 9.2.0.1016)
    Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22 (driver 9.2.0.1011)
    Intel(R) Management Engine Interface (driver 7.0.0.1144)
    Intel(R) QM67 Express Chipset Family LPC Interface Controller - 1C4F (driver 9.2.0.1016)
    IPBusEnum Root Enumerator (driver 6.1.7601.17514)
    Microsoft ACPI-konformes System (driver 6.1.7601.17514)
    Microsoft Windows-Verwaltungsschnittstelle für ACPI (driver 6.1.7601.17514)
    Microsoft Windows-Verwaltungsschnittstelle für ACPI (driver 6.1.7601.17514)
    Microsoft-Systemverwaltungs-BIOS-Treiber (driver 6.1.7601.17514)
    Numerischer Coprozessor (driver 6.1.7601.17514)
    PCI-Bus (driver 6.1.7601.17514)
    PnP-Softwaregeräte-Enumerator (driver 6.1.7601.17514)
    Programmierbarer Interruptcontroller (driver 6.1.7601.17514)
    Remote Desktop Device Redirector Bus (driver 6.1.7600.16385)
    System CMOS/Echtzeituhr (driver 6.1.7601.17514)
    Systemlautsprecher (driver 6.1.7601.17514)
    Systemplatine (driver 6.1.7601.17514)
    Systemzeitgeber (driver 6.1.7601.17514)
    Terminalserver-Maustreiber (driver 6.1.7601.17514)
    Terminalserver-Tastaturtreiber (driver 6.1.7601.17514)
    ThinkPad PM Device (driver 1.64.0.0)
    Treiber für Datei-als-Volume (driver 6.1.7600.16385)
    UMBus-Stamm-Busenumerator (driver 6.1.7601.17514)
    UMBusenumerator (driver 6.1.7601.17514)
    UMBusenumerator (driver 6.1.7601.17514)
    Virtual PC-Hostbustreiber (driver 6.1.7601.17514)
    Volume-Verwaltung (driver 6.1.7601.17514)
Universal Serial Bus controllers
    Generic USB Hub (driver 6.1.7601.17586)
    Generic USB Hub (driver 6.1.7601.17586)
    Generic USB Hub (driver 6.1.7601.17586)
    Generic USB Hub (driver 6.1.7601.17586)
    Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D (driver 9.2.0.1021)
    Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 (driver 9.2.0.1021)
    USB-Massenspeichergerät (driver 6.1.7601.17577)
    USB-Root-Hub (driver 6.1.7601.17586)
    USB-Root-Hub (driver 6.1.7601.17586)
    USB-Verbundgerät (driver 6.1.7601.17586)
    USB-Verbundgerät (driver 6.1.7601.17586)
    USB-Verbundgerät (driver 6.1.7601.17586)
USB-Virtualisierung
    USB-Virtualisierungsconnectortreiber (driver 6.1.7601.17514)

System 2:

Code: [Select]

Media Center 17.0.99.0 registered -- C:\Program Files\!Multimedia\J River Media Center 17\

 Workstation 6.1 Service Pack 1 (Build 7601)
Intel Pentium M 1346 MHz MMX / Memory: Total - 1047 MB, Free - 502 MB

Internet Explorer: 9.0.8112.16421 / ComCtl32.dll: 5.82.7601 / Shlwapi.dll: 6.1.7601 / Shell32.dll: 6.1.7601 / wnaspi32.dll: N/A 
Ripping /   No CD drives found.
  Digital playback: Yes /  Get cover art: Yes /  Calc replay gain: Yes /  Copy volume: 100
  Eject after ripping: Yes /  Play sound after ripping: No  

Burning /  No burners found.
  Test mode: No /  Eject after writing: No /  Direct decoding: No /  Write CD-Text: No
  Use playback settings: No /

Portable Device Info
  Removed devices: Multi Flash Reader (E:),G:\,F:\,HTC TD2,EXILIM,CANON_DC,NIKON D40,FREECOM 4GB


Interface Plugins:
  TiVo Server
  Sleep Timer (Active)

System 3:

Code: [Select]

Media Center 17.0.46.0 registered -- C:\Program Files\!Multimedia\JRiver Media Center 17\

6.1 Service Pack 1 (Build 7601)
Intel Core 2 2147 MHz MMX / Memory: Total - 2095 MB, Free - 880 MB

Internet Explorer: 9.0.8112.16421 / ComCtl32.dll: 5.82.7601 / Shlwapi.dll: 6.1.7601 / Shell32.dll: 6.1.7601 / wnaspi32.dll: N/A 
Ripping /   Drive Y: HL-DT-STDVDRAM GSA-H42L   Mode:ModeSecure  Type:Auto  Speed:Max
  Drive Z: SONY    DVD-ROM DDU1615   Mode:ModeSecure  Type:Auto  Speed:Max
  Digital playback: Yes /  Get cover art: Yes /  Calc replay gain: Yes /  Copy volume: 100
  Eject after ripping: Yes /  Play sound after ripping: No  

Burning /  Drive Y: HL-DT-ST DVDRAM GSA-H42L    Addr: 1:0:0  Speed:48  MaxSpeed:48  BurnProof:Yes
  Test mode: No /  Eject after writing: Yes /  Direct decoding: No /  Write CD-Text: Yes
  Use playback settings: Yes /

Portable Device Info
  Removed devices: CASIO DIGITAL_CAMERA (K:),CASIO DIGITAL_CAMERA (E:),CASIO DIGITAL_CAMERA (G:),EXILIM,G:\,HTC TD 2,W:\,HTC TD2,New Device (Q:),NIKON D40,X:\


Interface Plugins:
  Inactivity Plugin
  TiVo Server
  Sleep Timer (Active)

Scolex · « **Reply #12 on:** March 11, 2012, 01:25:23 pm »

I had this happen to me yesterday.
What I can remember:
MC was split into 2 columns
View 1 locked
tree minimized
playing now open on left
audio panes and scheduler open on right.
I have tried to replicate the behavior and can not.

StFeder · « **Reply #13 on:** March 12, 2012, 07:20:12 am »

I have three different PCs with different versions of MC and the same bug. Apart from me nobody seems to have this problem. So I try to figure out what could cause this bug for me but I don't know where to start. I don't even see any connection between the three PC except that they are all running a library that was synced between them some time ago. Just changing the library doesn't have an effect.

I tried to test a fresh portable installation. The bug did not appear (all other installations with bug are normal installations).
I imported library and settings from my main (buggy) installation. The bug didn't appear.

Any idea what I could do to solve this problem (on all three PCs)?!

StFeder · « **Reply #14 on:** March 13, 2012, 06:42:16 am »

Second try.

I did a complete uninstall. Then reinstall. Bug not there. I added a new library using the files of my old library. Bug not there.

Finally I restored my settings using the library restore feature and the bug is back again $:-\$ Any ideas which setting could cause the bug...?!

vagskal · « **Reply #15 on:** March 13, 2012, 07:08:01 am »

You could try to play around with the settings Startup => Location and Mode. It made no difference for me when I tried it way back, but you might have more luck.

StFeder · « **Reply #16 on:** March 13, 2012, 07:56:30 am »

Was my first guess

Didn't change anything.

StFeder · « **Reply #17 on:** March 14, 2012, 06:39:34 am »

Quote from: JimH on February 21, 2012, 06:51:45 am

Is there anything that triggers the problem?

I finally found a trigger

Beside the above mentioned things, the bug only appears if view 1 is locked. Doesn't matter if 2 or 3 views, rows or columns, tabs or no tabs, or if a second view is locked in a 3 view. Locking view 2 (and/or view 3) works as expected.

The bug only appears if view 1 is locked.

If I get the time I'll again try to reproduce this on a clean install.

vagskal · « **Reply #18 on:** March 14, 2012, 06:45:03 am »

Quote from: StFeder on March 14, 2012, 06:39:34 am

I finally found a trigger

Beside the above mentioned things, the bug only appears if view 1 is locked. Doesn't matter if 2 or 3 views, rows or columns, tabs or no tabs, or if a second view is locked in a 3 view. Locking view 2 (and/or view 3) works as expected.

The bug only appears if view 1 is locked.

If I get the time I'll again try to reproduce this on a clean install.

This sounds like progress! View 1 of my 2 views is also locked.

StFeder · « **Reply #19 on:** March 14, 2012, 08:04:52 am »

Do you still have this bug appearing every second time you start MC?

vagskal · « **Reply #20 on:** March 14, 2012, 08:42:47 am »

No, not every second time MC is started after an update of MC or a restart of the PC. But sometimes when I start MC one of the two views is gone until I restart MC again. Once the issue has occurred (i.e. only one view shown) MC switches between one and two views with every restart of MC at least until the PC is restarted (at least this is the behaviour on all occasions I have tried several consecutive restarts of MC once the issue has occured).

As an example, just now two views were shown but after I closed and restarted MC only one view was shown, and after that every second restart of MC showed only one view.

Sorry that I cannot provide more info. I have been puzzled by this issue for a long time.

jack wallstreet · « **Reply #21 on:** March 14, 2012, 09:59:41 am »

I used to have this issue in previous versions 14 and 15? I could never find the cause. I either changed a setting or changed the way I did things (inadvertently) and the problem has not appeared for at least a couple of years.

StFeder · « **Reply #22 on:** March 14, 2012, 10:01:35 am »

May you perhaps try to lock view 1 in a multi view setup and see if the bug appears again?!
Thanks!

Matt · « **Reply #23 on:** March 14, 2012, 10:49:53 am »

Nice detective work.

I've got it happening in the debugger now, so hopefully I can get to the bottom of it.

More as I know more.

Matt · « **Reply #24 on:** March 14, 2012, 11:08:23 am »

Next build:
Fixed: Locked views could cause the view state to be lost between program startups.

The lock was getting in the way of setting startup views (which should ignore the lock, but wasn't).

StFeder · « **Reply #25 on:** March 14, 2012, 11:23:21 am »

I'm glad to hear that there are finally enough informations to (hopefully) fix this!

T-H-A-N-K Y-O-U for listening and fixing!

vagskal · « **Reply #26 on:** March 14, 2012, 03:49:52 pm »

Quote from: Matt on March 14, 2012, 11:08:23 am

Next build:
Fixed: Locked views could cause the view state to be lost between program startups.

Finally! Thanks both StFeder & Matt!

INTERACT FORUM

Author Topic: Split View bug [solved] (Read 4509 times)