Topic: audiotweak: crash problem (Read 5470 times)

audiotweak · « **on:** February 27, 2012, 07:39:25 am »

I'm new to this forum, so if you'll excuse me, I may be a little off the topic here but here's my problem and I'm looking for some help too?
I just bought JRiver Media Center17 yesterday (27/02/2012), and I get this error on a brand new server I built using Windows 7, my Flac files don't even have to be playing, MC17 can just be static there with nothing being done on the server, and MC17 just crashes! Sometimes when I play music, a song will just stop dead and this stupid popup window shows it's ugly head again.

Here's the error:
Media Center 17 has stopped working
"A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available."

How do I fix this?

Thanks

Matt · « **Reply #1 on:** February 27, 2012, 09:50:06 am »

Welcome, and thanks for the purchase.

To find the cause of the crash, first update to the latest:
http://yabb.jriver.com/interact/index.php?topic=70371.0

If it still crashes, turn on logging in Help > Logging.

After a crash, look at the 'Previous Log' and see if it contains the word 'crashing'. If so, post the last couple hundred lines of the log here.

Thanks.

audiotweak · « **Reply #2 on:** February 28, 2012, 11:24:03 am »

Hi Matt;

Thanks for the warm welcome :-)

Thanks for the update link you sent me, MC17 is a lot more stable and my server Window7 needed Service Pack 1 update and other tons of updates too.
I've noticed that now when you're listening to music and you're adjusting Tree View settings and try various options of skins while music is playing, it may occasionally crash as if the CPU can't handle all the tasks, but my CPU is good even so.

Any ideas?

Thanks again for the fantastic help.

Matt · « **Reply #3 on:** February 28, 2012, 12:33:33 pm »

To make sure I understand, are you saying it only crashes now when you change skins?

audiotweak · « **Reply #4 on:** February 28, 2012, 02:08:37 pm »

Yes indeed, sometimes when I fiddle with skins settings and make minor adjustments to backgrounds, etc...
Also, just a few minutes ago, just had another crash, I wasn't even playing any music, I was in a different room from the AV room where the media server is set, upon getting back into that room, my screen had the same old error, and as soon as I clicked on the close button, JRiver shut down.
All updates on my Window7 are all up to scratch.
Anti-virus is off.
Automatic updates off.

I can't think of any reason why I get this error expecially when I'm not even using the server or playing any music?

Matt · « **Reply #5 on:** February 28, 2012, 02:12:16 pm »

I think we need to use logging. From above:

Quote

If it still crashes, turn on logging in Help > Logging.

After a crash, look at the 'Previous Log' and see if it contains the word 'crashing'. If so, post the last couple hundred lines of the log here.

Thanks.

CountryBumkin · « **Reply #6 on:** February 28, 2012, 02:13:29 pm »

Also check the Windows Event Viewer log.

audiotweak · « **Reply #7 on:** February 28, 2012, 02:27:28 pm »

Can you guys login with TeamViewer into my machine? The music server is connected with wi-fi to the router from another room.

I'm a bit clueless when it comes to logs...

JimH · « **Reply #8 on:** February 28, 2012, 02:32:21 pm »

We don't do that. Sorry.

http://wiki.jriver.com/index.php/Logging

audiotweak · « **Reply #9 on:** February 28, 2012, 02:40:13 pm »

OK, I will give it a shot.
Can you kindly advice on point #3) http://wiki.jriver.com/index.php/Logging, which "Event Log" should I pick? General, Playback... for...
Media Center 17 has stopped working
"A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available."

JimH · « **Reply #10 on:** February 28, 2012, 02:43:49 pm »

audiotweak · « **Reply #11 on:** February 28, 2012, 03:30:12 pm »

Here's the log...

Media Center; Version: 17.0.95; Types: 16383
0113382: 1104: General: CMainUIWnd::Resize: Start
0113444: 1104: General: CMainUIWnd::Resize: Finish (62 ms)
0118078: 1104: General: CMCResourceHelper::GetIsModalPopupShowing: Menu showing
0120480: 1104: General: CMCUICore::GetEnableMonitorChange: Start
0120480: 1104: General: CMCUICore::GetEnableMonitorChange: Change: 1; UI Mode: -999
0120480: 1104: General: CMCUICore::GetEnableMonitorChange: Finish (result: 1) (0 ms)
0122680: 1104: General: CMCResourceHelper::GetIsModalPopupShowing: Menu showing
0125254: 1104: Database: MCDB::Save: Start
0125254: 1104: Database: MCDB::Save: Saving (bCleanDB: 0, bForce: 0)
0125254: 1104: Database: CMediaFileIOSave::Load: Saving: C:\Users\Ophelia\AppData\Roaming\J River\Media Center 17\Library\mediafiles.jmd
0125285: 1104: Database: CMediaFileIOSave::Load: Saving: C:\Users\Ophelia\AppData\Roaming\J River\Media Center 17\Library\field (filename).jmd
0125363: 1104: Database: CDataHolder::Save: Field: Filename; Elapsed ms: 66.242
0125363: 1104: Database: CMediaFileIOSave::Load: Saving: C:\Users\Ophelia\AppData\Roaming\J River\Media Center 17\Library\field (date imported).jmd
0125394: 1104: Database: CDataHolder::Save: Field: Date Imported; Elapsed ms: 38.700
0125394: 1104: Database: MCDB::Save: Finish (140 ms)
0129325: 1104: Podcast: CPodcastScheduler::Update: Start
0129325: 1104: Podcast: CPodcastScheduler::Update: Processing completed work threads
0129325: 1104: Podcast: CPodcastScheduler::Update: Purging files
0129325: 1104: Podcast: CPodcastScheduler::Update: Scheduling downloads
0129325: 1104: Podcast: CPodcastScheduler::ScheduleDownload: Start
0129325: 1104: Podcast: CPodcastScheduler::ScheduleDownload: No work found
0129325: 1104: Podcast: CPodcastScheduler::ScheduleDownload: Finish (0 ms)
0129325: 1104: Podcast: CPodcastScheduler::Update: Finish (0 ms)
0131790: 1104: General: CMCResourceHelper::GetIsModalPopupShowing: Main window disabled
0131790: 1104: General: RunProgram: Start
0131790: 1104: General: RunProgram: Filename: C:\Users\Ophelia\AppData\Roaming\J River\Media Center 17\Log.txt / Parameters:
0131790: 1104: General: RunProgram: Performing ShellExecute...
0131930: 1104: General: RunProgram: Running process...
0131930: 1104: General: RunProgram: Finish (140 ms)

Matt · « **Reply #12 on:** February 28, 2012, 03:32:23 pm »

After a crash, you need to look in the previous log. It should contain the word 'crashing'. More here:
http://wiki.jriver.com/index.php/Logging

audiotweak · « **Reply #13 on:** February 28, 2012, 03:41:20 pm »

a pop up window says "The Log File Is Currently Empty".

Matt · « **Reply #14 on:** February 28, 2012, 04:02:55 pm »

If the log is too large to post, use the 'Email Logs' button on the same dialog and send the crash log to:
logs at jriver dot com

Thanks.

audiotweak · « **Reply #15 on:** February 28, 2012, 04:13:05 pm »

Had to send it manually via another PC with outlook because on my Media Server where JRiver is running I don't have Outlook, so if I click on the email log button, nothing happens there. Hope you get it on logs at jriver dot com

Thanks

Matt · « **Reply #16 on:** February 28, 2012, 04:27:32 pm »

Thanks for the log. However, it doesn't show any sort of crash.

A crash log should contain the word 'crashing'.

audiotweak · « **Reply #17 on:** February 28, 2012, 04:34:54 pm »

OK, so what do you call that?

Media Center 17 has stopped working
"A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available."

Matt · « **Reply #18 on:** February 28, 2012, 05:12:57 pm »

Quote from: audiotweak on February 28, 2012, 04:34:54 pm

OK, so what do you call that?

The log you sent shows a normal run and shutdown after 48 minutes.

After a crash, once you restart Media Center, the previous log is the one we need.

Thanks.

audiotweak · « **Reply #19 on:** February 29, 2012, 12:01:07 am »

OK Matt; I will wipe out all logs and start from scratch.
Will keep you posted.

Thanks

Matt · « **Reply #20 on:** February 29, 2012, 09:56:55 am »

Please post any details about your problem in this thread, instead of sending private messages.

I'm trying to help, but I have no idea what the problem is. I need your help in return.

Thanks.

audiotweak · « **Reply #21 on:** February 29, 2012, 10:08:53 am »

Sorry I don't do threads and blogs so I'm a bit new as to where to post.

Did you get this log? Please ignore the date on it (the date was going to be updated later), however the date of this error was today.

Log Name: Application
Source: Application Error
Date: 2011/08/11 08:54:01 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Ophelia-PC
Description:
Faulting application name: Media Center 17.exe, version: 17.0.95.0, time stamp: 0x4f481fc6
Faulting module name: WININET.dll, version: 8.0.7601.17744, time stamp: 0x4eeaf7ed
Exception code: 0xc0000005
Fault offset: 0x00040bfc
Faulting process id: 0x94c
Faulting application start time: 0x01cc57f36143328d
Faulting application path: C:\Program Files (x86)\J River\Media Center 17\Media Center 17.exe
Faulting module path: C:\Windows\syswow64\WININET.dll
Report Id: b0fc7749-c3e6-11e0-968a-a363dcd84122
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-08-11T06:54:01.000000000Z" />
<EventRecordID>1177</EventRecordID>
<Channel>Application</Channel>
<Computer>Ophelia-PC</Computer>
<Security />
</System>
<EventData>
<Data>Media Center 17.exe</Data>
<Data>17.0.95.0</Data>
<Data>4f481fc6</Data>
<Data>WININET.dll</Data>
<Data>8.0.7601.17744</Data>
<Data>4eeaf7ed</Data>
<Data>c0000005</Data>
<Data>00040bfc</Data>
<Data>94c</Data>
<Data>01cc57f36143328d</Data>
<Data>C:\Program Files (x86)\J River\Media Center 17\Media Center 17.exe</Data>
<Data>C:\Windows\syswow64\WININET.dll</Data>
<Data>b0fc7749-c3e6-11e0-968a-a363dcd84122</Data>
</EventData>
</Event>

Matt · « **Reply #22 on:** February 29, 2012, 10:24:58 am »

That shows that WinInet.dll is crashing. This is the core Windows internet reading library.

Crashes in wininet.dll are not common, making me wonder if some internet security or anti-virus program is getting in the middle causing problems? Would you be willing to uninstall any security programs and see if it solves the crashes?

It would also be helpful to see a JRiver log (Help > Logging) from a crash.

Thanks.

audiotweak · « **Reply #23 on:** February 29, 2012, 10:45:51 am »

Hi Matt;

No, as default, any security or firewalls are deliberately disabled, so no prob there.

I just recently installed Windows and only entered the registration key today, after doing this things improved dramatically.
I also disabled the background artist pics that normally runs when music plays, because my Wi-Fi signal is real poor in the AV room, I thought because the Wi-Fi was erratic that JRiver might be looking on the net for pics and find out that it cant retrieve any and this could cause issues with the stability of JRiver. As a result things have become much much more stable now. I haven't picked up any error yet, but will keep my eyes peeled and keep you informed.

Your feedback on the above would be much welcome :-)

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Author Topic: audiotweak: crash problem (Read 5470 times)