Topic: Logitech Harmony Remote Problem (Read 3446 times)

Legigi7 · « **on:** February 29, 2012, 09:35:28 am »

Hi guys,

I'm using MC version 17 with a Logitech harmony remote and Zalman HD135 case. The Zalman has a built in IR transceiver (M-Play from VL Sys http://www.vlsys.co.kr/) which drives WMC perfectly fine while under JRiver MC the only commands that work are play/ pause, select, channel up/down.

If I press up or down, it moves from one menu to another instead of one album to another…
I have disabled WMC in J river option but it has not changed anything.
I have tried to learn commands but nothing can be learnt.
I am not an expert but for me it is definitely a software issue rather than a hardware one.

I have made some research on this forum + google but could not find a solution

Thanks for your help.

Gildas

JimH · « **Reply #1 on:** February 29, 2012, 10:25:47 am »

Are you in Theater View? The arrow keys on a remote won't work well in Standard View.

Legigi7 · « **Reply #2 on:** February 29, 2012, 10:27:58 am »

Thanks for your post.
I have the problem in any view.

JimH · « **Reply #3 on:** February 29, 2012, 10:31:35 am »

If it doesn't work in Theater View, then the Arrow keys on the remote aren't sending the correct IR sequence. These are the Arrow keys that surround the OK button.

Legigi7 · « **Reply #4 on:** February 29, 2012, 10:33:15 am »

Yes these are the Arrow keys that surround the OK button.
But the arrows work perfectly under Windows Media Center.

JimH · « **Reply #5 on:** February 29, 2012, 10:39:28 am »

Perhaps WMC supports a different sequence. I don't know the difference.

Test in Theater View, not in Standard View. Use the up and down arrows also.

Legigi7 · « **Reply #6 on:** February 29, 2012, 10:41:36 am »

I have already tested in theatre view and it does the same thing.

DrWhom · « **Reply #7 on:** February 29, 2012, 02:31:57 pm »

When you set up the Harmony, did you select "JRiver Media Center" or "Windows Media Center"? Maybe try re-flashing your remote with the opposite one. Maybe it was a bad flash from the beginning

Legigi7 · « **Reply #8 on:** February 29, 2012, 03:52:15 pm »

When I set up my harmony remote, I can select my Zalman Case but not the Media Center.

DrWhom · « **Reply #9 on:** February 29, 2012, 05:07:40 pm »

Are you using the web interface for Harmony, or the older dedicated program? I know the web interface version will let you select JRiver as an option.

Quote from: Legigi7 on February 29, 2012, 03:52:15 pm

When I set up my harmony remote, I can select my Zalman Case but not the Media Center.

CountryBumkin · « **Reply #10 on:** February 29, 2012, 05:36:35 pm »

I use "Windows Media Center" for my Harmony remote to emulate. I never saw JRiver MC as an option on the Harmony site, but JRiver uses all of the WMC button codes, so it should not make a difference.
I think the OP's problem is that he selected the "Zalman Case" rather than Media Center when he did the setup.

Legigi7 · « **Reply #11 on:** February 29, 2012, 11:47:52 pm »

Thanks guys for your posts.
I use the Logitech Harmony Remote Software. Is there an other way to configure a Logitech remote??
The thing is that my remote is working properly in WMC and it is only with JRiver that I have this kind of problem...

Legigi7 · « **Reply #12 on:** March 01, 2012, 12:17:13 am »

Last but not least. In the remote Control Setup of MC, when I click "Next" I have a message saying
"You don't appear to have a Media Center receiver connected to your computer. Please connect it and try again."

Sandy B Ridge · « **Reply #13 on:** March 01, 2012, 06:02:26 am »

Quote from: Legigi7 on February 29, 2012, 03:52:15 pm

When I set up my harmony remote, I can select my Zalman Case but not the Media Center.

when I set mine up with the Moneual case I used the vlsystems model number of the vfd.

I suspect it is the remote/vfd control software that is messing this up. Mine has a highly configurable system that changes what the remote keypresses do for each program eg. 7MC has its own key translations and I've added MC17 and tailored it to my own needs. There is a default template for key translation for the case when you are using software that it doesn't recognise. This may be blank for things like MC17 and so the remote keypress doesn't translate into anything.

Did you load this from CD and have you anything similar?

SBR

Legigi7 · « **Reply #14 on:** March 01, 2012, 06:08:54 am »

I have done several researches on this forum to find additional answers but found nothing unfortunately.
I am not the only MC client having this problem as:
http://yabb.jriver.com/interact/index.php?topic=65548.msg475414#msg475414

Two interesting points: 1) when I launch MC, the AmazonMP3 advertizing windows appears and within that window the up and down arrows of my remote works perfectly 2) I have the same issue using the original remote received with my Zalman Case so the problem is not coming from my Logitech remote.

Legigi7 · « **Reply #15 on:** March 01, 2012, 06:11:58 am »

Thanks SBR for your help.
Just two questions:
1) Could it be the problem knowing that my remote works perfectly with Window Media Center?
2) Could it be the problem knowing that I face the same issue with the original remote?
Thanks

Gildas

Sandy B Ridge · « **Reply #16 on:** March 01, 2012, 06:26:44 am »

Both really.

I have seen issues with general flakiness of the mplay software. For me it sometimes fails to load up at boot time about 10% of times. Otherwise, since I added MC17 (and previously MC16) to the list of programs it knows about (and hence knows what to do with keypresses) it has been fine.

It sounds like the logitech is set up correctly since it mirrors the original remote. It works fine in WMC so that program receives the correct key translations. But for some reason MC17 isn't getting an equal key translation.

Is there a way of adding MC17 as a specific case in your version of mplay?

SBR

Legigi7 · « **Reply #17 on:** March 01, 2012, 06:29:25 am »

Unfortunately you cannot add MC17 as a specific case...

Sandy B Ridge · « **Reply #18 on:** March 01, 2012, 06:39:47 am »

Oh dear.

A quick look at the mplay software manual online suggests that for the case of 'unknown program' or default or whatever, then the arrow keys are set up as follows:

Up arrow: Shift Tab
left arrow: Shift tab
right arrow: Tab

Rather than the relevant arrows.

Is there no way of customising your mplay? Bizarre.

Seems to be under 'Remote Control' and 'Application Command' in the newer versions.

If it really is not customisable, then maybe give LCDWriter a go. I'm planning to try it to see if I can get remote control to work 100% rather than 90% of boot ups!

SBR

Legigi7 · « **Reply #19 on:** March 01, 2012, 07:14:35 am »

This is exactly what happens...Shift Tab instead of Up or Down.
No you can't customise mplay (I will double check tonight as I am at the office right now)
What is LCDWriter?
Thanks SBR for your support.

Gildas

Sandy B Ridge · « **Reply #20 on:** March 01, 2012, 07:25:30 am »

Lcdwriter is an alternative program to mplay. It is written by babgvant who posts here regularly.

You may be able to download a more recent mplay program from the vlsystems site.

SBR

Legigi7 · « **Reply #21 on:** March 01, 2012, 07:33:45 am »

Ok thanks, I had a look at the vlsystems website yesterday night but did not know which driver I should download...

Sandy B Ridge · « **Reply #22 on:** March 01, 2012, 08:02:22 am »

Quote from: Legigi7 on March 01, 2012, 07:33:45 am

Ok thanks, I had a look at the vlsystems website yesterday night but did not know which driver I should download...

I think your driver is working fine. It's the mplay software that needs tweaking!

SBR

Legigi7 · « **Reply #23 on:** March 01, 2012, 08:03:55 am »

Sorry, I meant software.

Legigi7 · « **Reply #24 on:** March 02, 2012, 08:36:21 am »

I managed to find a way to customize some keys of my remote through the M-Play software.
Not perfect but sufficient to use MRMC.
Thank you all for your help.

Gildas

INTERACT FORUM

Author Topic: Logitech Harmony Remote Problem (Read 3446 times)