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[equa]

I currently have MC-15.0.173 running on a dedicated Music Server running Windows-7 with NO INTERNET CONNECTION. The software is registered on this PC and this is indicated by the program. Everything works fine!
 
I purchased MC-17, Download File: 17-170378.

The download was received on my business PC that has an internet connection. I then copied the MC file to a portable HD so I could copy it to my Music Server PC just like I did with MC-15. However, when I click the file to upgrade, a window opens that states, "Error Restoring Media Center License: Unkown Error.

I'd greatly appreciate a step-by-step, detailed solution to this problem!

Thanks,
Joe

[JimH]

Did you install MC17 first?

Then double click on the Install Key from Explorer.   The Purchase link above has information about how to save an Install Key.  It should have a .mjr extension.  Some browsers mangle the extension.

[equa]

Hi Jim:

Thanks for the quick reply!

No, I did not isnstall MC-17 first. As I mentioned in my posting, I currently have MC-15.0.173 installed and I want to upgrade to MC-17.

I downloaded this file from your site but I cannot open it: Media Center17-170378.mjr

when I click the file to upgrade, a window opens that states, "Error Restoring Media Center License: Unkown Error.


Thanks,
Joe

[Matt]

First install Media Center 17.

It's here:
http://www.jriver.com/download.html

Then install your license.