INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: Norton false positive  (Read 4245 times)

justsomeguy

  • Regular Member
  • Citizen of the Universe
  • *****
  • Posts: 525
Norton false positive
« on: March 16, 2012, 01:12:51 am »
I know this is a false positive but thought I'd just bring it to JRiver attention that the site was flagged on Norton DNS for some reason.

http://i109.photobucket.com/albums/n59/justsomeguy6575/MaliciousWebSiteBlocked-MozillaFirefox_2012-03-15_23-05-31.jpg
Logged

Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 42323
  • Shoes gone again!
Re: Norton false positive
« Reply #1 on: March 16, 2012, 08:32:25 am »
I heard this by email from another user as well.

It's a false positive, and my understanding is that Norton has since fixed their problem.
Logged
Matt Ashland, JRiver Media Center

justsomeguy

  • Regular Member
  • Citizen of the Universe
  • *****
  • Posts: 525
Re: Norton false positive
« Reply #2 on: March 17, 2012, 02:28:59 am »
Site was fine earlier today. I just got back home tonight though and it was blocked again. Not sure why they keep blocking this site.
Logged

Alex B

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 10121
  • The Cosmic Bird
Re: Norton false positive
« Reply #3 on: March 17, 2012, 05:22:15 am »
At the moment Norton's Safe Web seems to warn about the whole jriver.com domain, not just yabb.

http://safeweb.norton.com

From: https://safeweb.norton.com/report/show?url=jriver.com
Quote
Threat Report

Total threats found: 1

 Drive-By Downloads[/b] (what's this?)

 Threats found: 1
 Here is a complete list: (for more information about a specific threat, click on the Threat Name below)  Threat Name:     Malicious Site: Malicious Domain Request 2
 Location:     http://files.jriver.com/mediajukebox


Perhaps you could sue them. You could claim $1,000,000 for spreading false information and causing damage to your business... Isn't that a common practice in the US?  ;D
Logged
The Cosmic Bird - a triple merger of galaxies: http://eso.org/public/news/eso0755

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72379
  • Where did I put my teeth?
Re: Norton false positive
« Reply #4 on: March 17, 2012, 07:08:22 am »
The location they report is
http://files.jriver.com/mediajukebox
is on Amazon's S3.
Logged

trialuser

  • Member
  • *
  • Posts: 2
Re: Norton false positive
« Reply #5 on: March 18, 2012, 07:31:22 pm »
Downloaded and installed trial version, and am now wondering what I've done.

Screen capture of Norton warning attached.
Logged

MrC

  • Citizen of the Universe
  • *****
  • Posts: 10462
  • Your life is short. Give me your money.
Re: Norton false positive
« Reply #6 on: March 18, 2012, 07:36:19 pm »
It is a False Positive by Norton, and has been reported.  Safe to use.  If you're unsure, you can download the file and test it here:

  http://virusscan.jotti.org/en
Logged
The opinions I express represent my own folly.

trialuser

  • Member
  • *
  • Posts: 2
Re: Norton false positive
« Reply #7 on: March 18, 2012, 08:34:10 pm »
'k, & thanks.
Logged

AndrewFG

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 3392
Re: Norton false positive
« Reply #8 on: March 19, 2012, 01:36:13 am »
Hi Guys,

Are you aware that Norton Internet Security is reporting your site as a "Malicious Web Site". (Is it true?)

Quote
This is a known malicious web site. It is recommended that you do NOT visit this site. The detailed report explains the security risks on this site.

For your protection, this web site has been blocked. Visit Symantec to learn more about phishing and internet security.

 
Logged
Author of Whitebear Digital Media Renderer Analyser - http://www.whitebear.ch/dmra.htm
Author of Whitebear - http://www.whitebear.ch/mediaserver.htm

bob

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 13820
Re: Norton false positive
« Reply #9 on: March 20, 2012, 09:53:38 am »
Quote from: AndrewFG on March 19, 2012, 01:36:13 am
Hi Guys,

Are you aware that Norton Internet Security is reporting your site as a "Malicious Web Site". (Is it true?)
 
No. We sent them a false positive report.
Logged

Alex B

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 10121
  • The Cosmic Bird
Re: Norton false positive
« Reply #10 on: March 20, 2012, 10:33:11 am »
I think this is the third thread about this issue. Here is one of the earlier: http://yabb.jriver.com/interact/index.php?topic=70874.msg478535#msg478535


Jim & bob, did they reply?

If I had a business site and it would be falsely listed as malicious and blocked, I would not give them more than 24h or so to fix the issue. After that my lawyer would handle the case. I would consider such listing as a malicious attack against my business and probably I would demand a public apology and my revenue loss to be compensated.
Logged
The Cosmic Bird - a triple merger of galaxies: http://eso.org/public/news/eso0755

AndrewFG

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 3392
Re: Norton false positive
« Reply #11 on: March 20, 2012, 02:36:17 pm »
Quote from: Alex B on March 20, 2012, 10:33:11 am
If I had a business site and it would be falsely listed as malicious and blocked, I would not give them more than 24h or so to fix the issue. After that my lawyer would handle the case. I would consider such listing as a malicious attack against my business and probably I would demand a public apology and my revenue loss to be compensated.

Neverthless, before contacting my lawyer, I would really do a thorough test of my site to make 500% double darn sure that is is absolutely squeeky clean  ;-)
Logged
Author of Whitebear Digital Media Renderer Analyser - http://www.whitebear.ch/dmra.htm
Author of Whitebear - http://www.whitebear.ch/mediaserver.htm

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72379
  • Where did I put my teeth?
Re: Norton false positive
« Reply #12 on: March 20, 2012, 02:51:03 pm »
The files are on Amazon's S3 server.  We did take a look.  And the last time anything changed on the server was more than a year ago.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72379
  • Where did I put my teeth?
Re: Norton false positive
« Reply #13 on: March 21, 2012, 10:53:41 am »
This is apparently solved now.
http://safeweb.norton.com/report/show?url=jriver.com

This was a Norton problem.  There were no problems with our site.
Logged
Pages: [1]   Go Up
« previous next »