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Author Topic: Norton false positive  (Read 4105 times)

justsomeguy

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Norton false positive
« on: March 16, 2012, 01:12:51 am »
I know this is a false positive but thought I'd just bring it to JRiver attention that the site was flagged on Norton DNS for some reason.

http://i109.photobucket.com/albums/n59/justsomeguy6575/MaliciousWebSiteBlocked-MozillaFirefox_2012-03-15_23-05-31.jpg
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Matt

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Re: Norton false positive
« Reply #1 on: March 16, 2012, 08:32:25 am »
I heard this by email from another user as well.

It's a false positive, and my understanding is that Norton has since fixed their problem.
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Matt Ashland, JRiver Media Center

justsomeguy

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Re: Norton false positive
« Reply #2 on: March 17, 2012, 02:28:59 am »
Site was fine earlier today. I just got back home tonight though and it was blocked again. Not sure why they keep blocking this site.
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Alex B

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Re: Norton false positive
« Reply #3 on: March 17, 2012, 05:22:15 am »
At the moment Norton's Safe Web seems to warn about the whole jriver.com domain, not just yabb.

http://safeweb.norton.com

From: https://safeweb.norton.com/report/show?url=jriver.com
Quote
Threat Report

Total threats found: 1

 Drive-By Downloads[/b] (what's this?)

 Threats found: 1
 Here is a complete list: (for more information about a specific threat, click on the Threat Name below)  Threat Name:     Malicious Site: Malicious Domain Request 2
 Location:     http://files.jriver.com/mediajukebox


Perhaps you could sue them. You could claim $1,000,000 for spreading false information and causing damage to your business... Isn't that a common practice in the US?  ;D
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JimH

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Re: Norton false positive
« Reply #4 on: March 17, 2012, 07:08:22 am »
The location they report is
http://files.jriver.com/mediajukebox
is on Amazon's S3.
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trialuser

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Re: Norton false positive
« Reply #5 on: March 18, 2012, 07:31:22 pm »
Downloaded and installed trial version, and am now wondering what I've done.

Screen capture of Norton warning attached.
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MrC

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Re: Norton false positive
« Reply #6 on: March 18, 2012, 07:36:19 pm »
It is a False Positive by Norton, and has been reported.  Safe to use.  If you're unsure, you can download the file and test it here:

  http://virusscan.jotti.org/en
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trialuser

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Re: Norton false positive
« Reply #7 on: March 18, 2012, 08:34:10 pm »
'k, & thanks.
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AndrewFG

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Re: Norton false positive
« Reply #8 on: March 19, 2012, 01:36:13 am »
Hi Guys,

Are you aware that Norton Internet Security is reporting your site as a "Malicious Web Site". (Is it true?)

Quote
This is a known malicious web site. It is recommended that you do NOT visit this site. The detailed report explains the security risks on this site.

For your protection, this web site has been blocked. Visit Symantec to learn more about phishing and internet security.

 
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bob

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Re: Norton false positive
« Reply #9 on: March 20, 2012, 09:53:38 am »
Quote from: AndrewFG on March 19, 2012, 01:36:13 am
Hi Guys,

Are you aware that Norton Internet Security is reporting your site as a "Malicious Web Site". (Is it true?)
 
No. We sent them a false positive report.
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Alex B

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Re: Norton false positive
« Reply #10 on: March 20, 2012, 10:33:11 am »
I think this is the third thread about this issue. Here is one of the earlier: http://yabb.jriver.com/interact/index.php?topic=70874.msg478535#msg478535


Jim & bob, did they reply?

If I had a business site and it would be falsely listed as malicious and blocked, I would not give them more than 24h or so to fix the issue. After that my lawyer would handle the case. I would consider such listing as a malicious attack against my business and probably I would demand a public apology and my revenue loss to be compensated.
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AndrewFG

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Re: Norton false positive
« Reply #11 on: March 20, 2012, 02:36:17 pm »
Quote from: Alex B on March 20, 2012, 10:33:11 am
If I had a business site and it would be falsely listed as malicious and blocked, I would not give them more than 24h or so to fix the issue. After that my lawyer would handle the case. I would consider such listing as a malicious attack against my business and probably I would demand a public apology and my revenue loss to be compensated.

Neverthless, before contacting my lawyer, I would really do a thorough test of my site to make 500% double darn sure that is is absolutely squeeky clean  ;-)
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JimH

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Re: Norton false positive
« Reply #12 on: March 20, 2012, 02:51:03 pm »
The files are on Amazon's S3 server.  We did take a look.  And the last time anything changed on the server was more than a year ago.
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JimH

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Re: Norton false positive
« Reply #13 on: March 21, 2012, 10:53:41 am »
This is apparently solved now.
http://safeweb.norton.com/report/show?url=jriver.com

This was a Norton problem.  There were no problems with our site.
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