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[Urbanito]

Since I have almost everything fixed, I would like to install MC in my wife's laptop, but it doesn't install. I am using my original installation key, but it doesn't install.
Is it something related with her different email address? I also received a note from IE saying that it had blocked the transference due security issues, but I allowed it to transfer. MC is now on "transference", but when I press "open" it doesn't do anything,
Can you help?

[JimH]

The Install Key is good for 14 days.  After that you must use a Restore.  Use IE when you do so.  See "Purchase" above for more information.

Do not post your license here.

[Urbanito]

Thanks Jim for your quick answer. By mistake I have already used 2 restores, not knowing how to proceed.
I am going to try the two weeks way, but I don't know if you can give me back the two restores that I have used this morning and JRiver confirmed by email.

[Urbanito]

Hi again, Jim:
I can't open the attachment with the open Key that was sent to me. I receive a message saying that I can't open that kind of file.
I am using Internet Explorer 10 professional. Can it be sent on other "format"?

[221bBS]

Thanks Jim for your quick answer. By mistake I have already used 2 restores, not knowing how to proceed.
I am going to try the two weeks way, but I don't know if you can give me back the two restores that I have used this morning and JRiver confirmed by email.

I wouldn't worry about the 2 restores you already used up, you get 10 per year.

Hi again, Jim:
I can't open the attachment with the open Key that was sent to me. I receive a message saying that I can't open that kind of file.
I am using Internet Explorer 10 professional. Can it be sent on other "format"?

The file format should be registered to MC. Have you tried downloading the file to the PC and double clicking it?

[Urbanito]

I am quite sure that I didn't explained well the problem.
What I can't open is the attachment to the email sent by MC, were is the Install Key. The computer doesn't recognize the type of file (mjr) and I don't know what to do.
Thanks in advance for your support.

[JimH]

mjr should be recognized by MC if it is installed.  But MC should be licensed automatically when you do a restore.

[Urbanito]

I have done two restores, but MC doesn't' install in my wife's laptop. If I try again, I will loose another restore.
You told me that I should use the temporary Key, the one that is in the attachment, but I can't open it.
What shall I do?
Is that possible to download a trial and enter than the activation Key?

[JimH]

Please read the Purchase page.

Don't worry about the restores.  We can fix that.

[JimH]

Is that possible to download a trial and enter than the activation Key?

Yes.  That's what you should do.  Download, install, restore.

[Urbanito]

Jim:

Thanks again.
<in the mean time I went to my wife's laptop, searched in transferences and tried to run again MC.
Almost 10 minutes passed and it is trying to obtain informations about the file and don't moove from there.
Shall I unnistall what is there and reinstall it?
I forgot to say that her Laptop is a windows Vista an I don't know if this places any promlems. I also desabled the antivirus.

[Urbanito]

Hi Jim:
You were just great with your support. You have a very pedagogic way of teaching, giving clues, but no doing everything. This way we have to study the problems, but under a orientation and solve them. It is what I have done. I installed the trial version and then used my original Key to activate MC. It was very good to see everything being in their places and I also connected the Laptop to the NAS.
Now, when you can, please give me back to licenses.
Thanks again.
By the way: did you already thought visiting Portugal?
Kind regards.