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[BigCat]

Hi all,

I have MC 17.0.182 (registered).  I am having playback problems with JRiver dating back through version 17, 16, maybe back to 14.  I have not had a chance to work on it till now (yes, its been misbehaving for a long time).  All the other media player brands on my aging system work fine except JRiver.  When I try to play an audio file, the sound is extremely garbled (stutters and sounds "underwater").  Sometimes MP3s work fine, but sometimes not.  No other audio formats work right.  Sometimes videos work, but often not at all.

I seem to be able to get AUDIO formats semi-working if I set "settings for file types" to playback = JRiver VIDEO Engine (using DirectShow Filters).

I uninstalled and reinstalled.  I uninstalled Combined Community Codec Pack and reinstalled (but I may not have it configured right); doesn't help.

Also, JRiver is unstable and doing things within the program (like scrolling through the library) can sometimes make playback jerky; I get frequent crashes and freezes.  I also now seem to have a problem where its hard to drag the volume slider to the right (may be a separate issue?  "Startup Volume" is set to 80%, but when restarting, JRiver strangely ignores this.).

I've been using JRiver since at least version 7 and love it, but I can't use it like this.  Any suggestions?

Thanks,
BigCat
===========================
System Info:

Media Center
    Install Path: C:\Program Files\J River\Media Center 17\
    Interface Plugins: TiVo Server (not running), Sleep Timer (running), Write Playing (disabled, not running)
    JRMark: never run
    Library: 22248 files, 3.5 MB in library, 24.1 MB in thumbnails
    Resources: 18.8 MB memory, 562 handles
    Version: 17.0.182.0 Registered
Batteries
    APC UPS (driver 1.2.0.0)
Computer
    ACPI Uniprocessor PC (driver 5.1.2600.0)
Disk drives
    Promise 1+0 Stripe/RAID0 SCSI Disk Device (driver 5.1.2535.0)
    SONY IC RECORDER USB Device (driver 5.1.2535.0)
    SONY IC RECORDER USB Device (driver 5.1.2535.0)
    ST2000DL 003-9VT166 SCSI Disk Device (driver 5.1.2535.0)
Display adapters
    ATI Radeon HD 4600 Series   (driver 8.812.0.0)
DVD/CD-ROM drives
    DTSOFT Virtual CdRom Device (driver 5.1.2535.0)
    LITE-ON DVDRW LDW-811S (driver 5.1.2535.0)
Floppy disk controllers
    Standard floppy disk controller (driver 5.1.2600.0)
Floppy disk drives
    Floppy disk drive (driver 5.1.2600.0)
Human Interface Devices
    American Power Conversion USB UPS (driver 5.1.2600.2180)
    HID-compliant consumer control device (driver 5.1.2600.5512)
    HID-compliant consumer control device (driver 5.1.2600.5512)
    HID-compliant consumer control device (driver 5.1.2600.5512)
    HID-compliant device (driver 5.1.2600.5512)
    HID-compliant device (driver 5.1.2600.5512)
    HID-compliant device (driver 5.1.2600.5512)
    USB Human Interface Device (driver 5.1.2600.5512)
    USB Human Interface Device (driver 5.1.2600.5512)
    USB Human Interface Device (driver 5.1.2600.5512)
    USB Human Interface Device (driver 5.1.2600.5512)
IDE ATA/ATAPI controllers
    Primary IDE Channel (driver 5.1.2600.5512)
    Secondary IDE Channel (driver 5.1.2600.5512)
    VIA Bus Master IDE Controller (driver 5.1.2600.5512)
IEEE 1394 Bus host controllers
    OHCI Compliant IEEE 1394 Host Controller (driver 5.1.2535.0)
    VIA OHCI Compliant IEEE 1394 Host Controller (driver 5.1.2535.0)
Imaging devices
    Logitech QuickCam Fusion #11 (driver 9.0.2.1076)
Keyboards
    HID Keyboard Device (driver 5.1.2600.5512)
    PS/2 Keyboard (driver 4.24.28.0)
Memory
    Free Physical Memory: 585 MB
    Total Memory: 2.0 GB
Mice and other pointing devices
    HID-compliant mouse (driver 5.1.2600.0)
    PS/2 Compatible Mouse (driver 4.24.28.0)
Monitors
    SONY CPD-200SF (driver 5.1.2001.0)
Network adapters
    3Com Gigabit LOM (3C940) (driver 1.0.0.46)
    1394 Net Adapter #2 (driver 5.1.2535.0)
    1394 Net Adapter (driver 5.1.2535.0)
Operating System
    Microsoft Windows XP 32-bit
Ports (COM & LPT)
    Communications Port (COM1) (driver 5.1.2600.0)
    Communications Port (COM2) (driver 5.1.2600.0)
    Printer Port (LPT1) (driver 5.1.2600.0)
Processors
    AMD Athlon(tm) 64 Processor 3200+ (driver 1.1.0.0)
SCSI and RAID controllers
    AAYCSZNC IDE Controller
    Silicon Image SiI 3124 SATARaid Controller (driver 1.0.0.2)
    VIA Serial ATA RAID Controller (driver 5.1.2600.100)
    WinXP Promise FastTrak 378 (tm) Controller (driver 1.0.1.37)
    WinXP Promise RAID Console SCSI Processor Device (driver 1.0.1.37)
Sound, video and game controllers
    Audio Codecs (driver 5.1.2535.0)
    Creative Game Port
    Creative SB Audigy 2 ZS (WDM) (driver 6.0.1.1377)
    Legacy Audio Drivers (driver 5.1.2535.0)
    Legacy Video Capture Devices (driver 5.1.2535.0)
    Logitech Microphone (Fusion) (driver 9.0.2.1076)
    Media Control Devices (driver 5.1.2535.0)
    Microsoft Kernel System Audio Device (driver 5.1.2535.0)
    Microsoft Kernel Wave Audio Mixer (driver 5.1.2535.0)
    Microsoft WINMM WDM Audio Compatibility Driver (driver 5.1.2535.0)
    Video Codecs (driver 5.1.2535.0)
System devices
    ACPI Fixed Feature Button (driver 5.1.2600.0)
    ACPI Power Button (driver 5.1.2600.0)
    ACPI Sleep Button (driver 5.1.2600.0)
    DAEMON Tools Virtual Bus (driver 5.0.1.282)
    Direct memory access controller (driver 5.1.2600.0)
    Extended IO Bus (driver 5.1.2600.2180)
    ISAPNP Read Data Port (driver 5.1.2600.0)
    Logical Disk Manager (driver 5.1.2600.0)
    Microcode Update Device (driver 5.1.2600.0)
    Microsoft ACPI-Compliant System (driver 5.1.2535.0)
    Microsoft Composite Battery (driver 5.1.2535.0)
    Microsoft System Management BIOS Driver (driver 5.1.2600.2180)
    Microsoft UAA Bus Driver for High Definition Audio (driver 5.10.0.5010)
    Motherboard resources (driver 5.1.2600.0)
    Motherboard resources (driver 5.1.2600.0)
    Numeric data processor (driver 5.1.2600.0)
    PCI bus (driver 5.1.2600.0)
    PCI standard host CPU bridge (driver 5.1.2600.0)
    PCI standard host CPU bridge (driver 5.1.2600.0)
    PCI standard host CPU bridge (driver 5.1.2600.0)
    PCI standard host CPU bridge (driver 5.1.2600.0)
    Plug and Play Software Device Enumerator (driver 5.1.2600.0)
    Printer Port Logical Interface (driver 5.1.2600.5512)
    Programmable interrupt controller (driver 5.1.2600.0)
    System board (driver 5.1.2600.0)
    System CMOS/real time clock (driver 5.1.2600.0)
    System speaker (driver 5.1.2600.0)
    System timer (driver 5.1.2600.0)
    Terminal Server Device Redirector (driver 5.1.2600.0)
    Terminal Server Keyboard Driver (driver 5.1.2600.0)
    Terminal Server Mouse Driver (driver 5.1.2600.0)
    VIA CPU to AGP2.0/AGP3.0 Controller (driver 5.1.0.3441)
    VIA Standard CPU to PCI Bridge (driver 5.1.0.180)
    VIA Standard PCI to ISA Bridge (driver 5.1.0.180)
    Volume Manager (driver 5.1.2600.0)
Universal Image Mounter
    UIM Drive Backup Image Plugin (driver 6.0.3.1)
    Universal Image Mounter Controller (driver 6.0.3.1)
Universal Serial Bus controllers
    ATI Wireless Remote Receiver V2.36 (driver 2.0.0.36)
    Generic USB Hub (driver 5.1.2600.0)
    Generic USB Hub (driver 5.1.2600.0)
    Generic USB Hub (driver 5.1.2600.0)
    Logitech USB Camera (Fusion) (driver 9.0.2.1076)
    Standard Enhanced PCI to USB Host Controller (driver 5.1.2600.0)
    USB Composite Device (driver 5.1.2600.0)
    USB Composite Device (driver 5.1.2600.0)
    USB Mass Storage Device (driver 5.1.2600.0)
    USB Root Hub (driver 5.1.2600.1106)
    USB Root Hub (driver 5.1.2600.1106)
    USB Root Hub (driver 5.1.2600.1106)
    USB Root Hub (driver 5.1.2600.1106)
    USB Root Hub (driver 5.1.2600.1106)
    VIA Rev 5 or later USB Universal Host Controller (driver 5.1.2600.1106)
    VIA Rev 5 or later USB Universal Host Controller (driver 5.1.2600.1106)
    VIA Rev 5 or later USB Universal Host Controller (driver 5.1.2600.1106)
    VIA Rev 5 or later USB Universal Host Controller (driver 5.1.2600.1106)

[JimH]

If you're having trouble in multiple versions, there may be a driver or other hardware issue.  

Do not try using DirectShow until you solve it.  

For video, choose Red October Standard.

For audio choose DirectSound.

Set playback to automatic for all filetypes.

Under Help, run the benchmark feature and copy the results here.

Foolow the wiki for audio settup.  See "Getting Started" in my signature.

[BigCat]

Hi Jim, thanks for the fast reply. 

"... or audio choose DirectShow."

For this part, did you mean "Direct Sound"?  That is what it is set to in Option -> Audio -> Audio output -> Output mode.

OK, here are the benchmark results.

=== Running Benchmarks (please do not interrupt) ===

Running 'Math' benchmark...
    Single-threaded integer math... 11.611 seconds
    Single-threaded floating point math... 4.792 seconds
    Multi-threaded integer math... 23.385 seconds
    Multi-threaded mixed math... 9.701 seconds
Score: 384

Running 'Image' benchmark...
    Image creation / destruction... 2.595 seconds
    Flood filling... 2.900 seconds
    Direct copying... 6.648 seconds
    Small renders... 7.647 seconds
    Bilinear rendering... 15.621 seconds
    Bicubic rendering... 12.099 seconds
Score: 463

Running 'Database' benchmark...
    Create database... 0.841 seconds
    Populate database... 4.641 seconds
    Save database... 0.953 seconds
    Reload database... 0.177 seconds
    Search database... 5.369 seconds
    Sort database... 3.340 seconds
    Group database... 2.931 seconds
Score: 1178

JRMark (version 17.0.182): 675

[JimH]

DirectSound, yes.  Sorry.

That's not a very powerful PC by today's standards.  It should be fine for audio, but disable any visualizations or anything else you can that's using CPU cycles.  A virus checker can also cause problems if it's using the disk heavily in the background.

I hope you'll stay with this problem until you get it sorted.  Please use this thread rather than starting a new one.

Other things that have caused problems in the past is listed in the "Weird Problems" thread in my signature.

[JimH]

Here are some other benchmarks:
http://yabb.jriver.com/interact/index.php?topic=54396.150

What is the machine?  A netbook?

[BigCat]

Yes, my computer leaves much to be desired.  Unfortunately, it may be some time before I can get a new one.  The other media players on this machine work, but of course I want to be able to use MC!  When playing a mp3 with the "garbling", Windows Task Manager tells me resources are not being tapped out at all (CPU ~10%).  Right now (problem is random) some video formats are working.  I don't think my slow and old computer is the main problem in itself. 

On the other hand, is that an unusual score for for an AMD Athlon 64 3200+, 2 GB RAM, and HIS Radeon HD 4650 (1GB RAM)?

Anyway, I have now gone through the three pages of "Weird Problems".  I uninstalled Nero 7, to no avail.  Still having the issues.

[Matt]

When playing a mp3 with the "garbling", Windows Task Manager tells me resources are not being tapped out at all (CPU ~10%).

Please try a few different audio output modes (Options > Audio).

Make sure memory playback is off, and disable all DSP.

Also, update your audio drivers if possible.

[BigCat]

OK, we're getting somewhere!  In DSP studio, I disabled DirectX Host and "garbling" went away.  I can listen to .ape (and other non-mp3 files) for the first time this year!  I was using DirectX Host to play rgcAudio High Frequency Stimulator, but even with DirectX Host on and rgcAudio off I got garbling.   What does it mean?

I still have a (likely separate) problem with the volume slider.  I have Options -> Startup  - set volume to 80%.  When I restart MC it just puts the volume at its last setting/level, not 80%.  Then when I start playing an audio file, volume drops to 20%!  Then I try and drag slider to the right it is hard (mouse acts weird, shakes, doesn't want to go).

[Matt]

OK, we're getting somewhere!  In DSP studio, I disabled DirectX Host and "garbling" went away.  I can listen to .ape (and other non-mp3 files) for the first time this year!  I was using DirectX Host to play rgcAudio High Frequency Stimulator, but even with DirectX Host on and rgcAudio off I got garbling.   What does it mean?

DirectX Host hasn't been needed or supported for many versions.  So please uninstall or delete DirectX Host.  It's probably a bug that the program is even trying to use it.

You can install VST and DirectX DSP plugins directly using the button at the lower left of DSP Studio.

I still have a (likely separate) problem with the volume slider.  I have Options -> Startup  - set volume to 80%.  When I restart MC it just puts the volume at its last setting/level, not 80%.  Then when I start playing an audio file, volume drops to 20%!  Then I try and drag slider to the right it is hard (mouse acts weird, shakes, doesn't want to go).

This is normal once you turn on Volume Protection.  It's off by default, and settable in the volume menu.

More here:
http://wiki.jriver.com/index.php/Volume#Volume_Protection

[BigCat]

"You can install VST and DirectX DSP plugins directly using the button at the lower left of DSP Studio."

I am looking here in "Add DirectShow DSP Filter" and their is a list of items like ParamEQ, Gargle, etc.  When I try to install them it says "Output format not supported".  I assume these are left over from earlier versions, too.  How do I clean them out and otherwise organize this section? 

Also, is their a good place somewhere for quality JRiver, VST, or Winamp plugins or DirectShow Filters to play with in MC?

Thanks!