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Author Topic: Uninstall issue: JRMediaUninstall.dll initialization routine failed  (Read 4526 times)

mrmondegreen

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Another user reported the same issue a couple of years ago (https://yabb.jriver.com/interact/index.php/topic,100107.msg693520.html#msg693520) but didn't get an answer, so I'm reposting as new.

After installing MC24 (24.0.30), I cannot uninstall Media Center 17 (17.0.189) from Windows 10 Pro (64-bit).  Running the uninstall program results in the following RunDLL dialog box being displayed:

There was a problem starting
C:\Users\[user]\AppData\Local\Temp\JRMediaUninstall.dll
A dynamic link library (DLL) initialization routine failed.


I've tried rebooting, re-installing MC17, re-launching MC17 and get the same error message each time.

Should I worry about having this installation sit on my computer?  Will it screw up future installs?

Thanks
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JimH

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Re: Uninstall issue: JRMediaUninstall.dll initialization routine failed
« Reply #1 on: June 24, 2018, 01:40:23 pm »

Problems like this are often caused by antivirus software.
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mrmondegreen

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Re: Uninstall issue: JRMediaUninstall.dll initialization routine failed
« Reply #2 on: June 24, 2018, 01:49:09 pm »

I forgot to mention that this still occurs when disabling the computer's antivirus software.
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JimH

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Re: Uninstall issue: JRMediaUninstall.dll initialization routine failed
« Reply #3 on: June 24, 2018, 02:10:53 pm »

I forgot to mention that this still occurs when disabling the computer's antivirus software.
Try uninstalling it, just to test.
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mrmondegreen

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Re: Uninstall issue: JRMediaUninstall.dll initialization routine failed
« Reply #4 on: July 05, 2018, 08:46:32 pm »

Uninstalling an anti-virus application is not an acceptable work-around for this issue.  I'll go as far as temporarily disabling it, and I've already tried that.

What files and registry entries should be deleted to manually uninstall this application safely?

Thanks.
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JimH

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Re: Uninstall issue: JRMediaUninstall.dll initialization routine failed
« Reply #5 on: July 06, 2018, 06:16:57 am »

Uninstalling is the only way to prove that the AV is innocent.
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mrmondegreen

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Re: Uninstall issue: JRMediaUninstall.dll initialization routine failed
« Reply #6 on: July 06, 2018, 11:29:53 pm »

Not interesting in "proving" or "disproving" an anti-virus issue here.  Just interested in uninstalling this version safely and cleanly, even if it is manually and not through the uninstaller.  Are you able to help with that?
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twofisted metal

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Re: Uninstall issue: JRMediaUninstall.dll initialization routine failed
« Reply #7 on: June 30, 2019, 10:14:57 pm »

Im having the same issue with my Media Center 17 right now...
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