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Author Topic: Can't restore license [Solved]  (Read 1431 times)

simonmason

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Can't restore license [Solved]
« on: October 06, 2012, 08:07:51 am »
I just reinstalled my PC - new hard drive.  I installed V17 and tried to restore my license.  I got an expired message so did the online restore - but it appears that my email address is connected to a V12 license, not my newer V17 license.  So I need to get this fixed?  I have the original V17 license file saved if that is helpful?  Thanks.
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JimH

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Re: Can't restore license
« Reply #1 on: October 06, 2012, 08:45:35 am »
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simonmason

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Re: Can't restore license
« Reply #2 on: October 07, 2012, 06:26:35 am »
I have done this several times!  When I ask for the registration code to be emailed to me I get a V12 license, not my V17 license.  My email address is obviously connected to the older license and not the newer one?
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JimH

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Re: Can't restore license
« Reply #3 on: October 07, 2012, 07:07:43 am »
I just asked our system to e-mail you the licenses.  I used your forum e-mail address.
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simonmason

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Re: Can't restore license
« Reply #4 on: October 07, 2012, 07:25:35 am »
And I got the V12 registration code in email just as I did when I use the registration page.  I have a saved copy of my V17 mjr file when I upgraded but this one is expired so I can't use it. I can private mail it to you as proof of purchase??
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JimH

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Re: Can't restore license
« Reply #5 on: October 07, 2012, 08:21:41 am »
I received your e-mail.  Both licenses were in it.  The formatting was odd so it was a single block of text.
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