INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: Play Doctor crashing 50 percent of the time [solved]  (Read 2187 times)

zenpmd

  • World Citizen
  • ***
  • Posts: 221
Play Doctor crashing 50 percent of the time [solved]
« on: April 09, 2013, 01:17:18 pm »
When I "double click" to play the entire library. What is causing this? It is getting very frustrating.
Logged

zenpmd

  • World Citizen
  • ***
  • Posts: 221
Re: Play Doctor crashing 50 percent of the time
« Reply #1 on: April 09, 2013, 01:19:08 pm »
In addition, it displays completely the wrong art work for each track?
Logged

Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 42442
  • Shoes gone again!
Re: Play Doctor crashing 50 percent of the time
« Reply #2 on: April 09, 2013, 01:19:19 pm »
What build are you using?

If not 18.0.164, please update from the top of this board.
Logged
Matt Ashland, JRiver Media Center

zenpmd

  • World Citizen
  • ***
  • Posts: 221
Re: Play Doctor crashing 50 percent of the time
« Reply #3 on: April 10, 2013, 07:42:18 am »
I have updated and it still crashes!
Logged

Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 42442
  • Shoes gone again!
Re: Play Doctor crashing 50 percent of the time
« Reply #4 on: April 10, 2013, 09:19:31 am »
Please capture a crash log using Help > Logging and mail it to logs at jriver dot com.

Thanks.
Logged
Matt Ashland, JRiver Media Center

zenpmd

  • World Citizen
  • ***
  • Posts: 221
Re: Play Doctor crashing 50 percent of the time
« Reply #5 on: April 10, 2013, 01:19:08 pm »
Thanks Matt - when I do this it just outputs a system info .text? No crash log?
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72541
  • Where did I put my teeth?
Re: Play Doctor crashing 50 percent of the time
« Reply #6 on: April 10, 2013, 01:20:16 pm »
Logged

zenpmd

  • World Citizen
  • ***
  • Posts: 221
Re: Play Doctor crashing 50 percent of the time
« Reply #7 on: April 10, 2013, 01:24:00 pm »
Thanks Jim - it finally seemed to do it on the desktop and mailed it to the link.

Thanks
Logged

Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 42442
  • Shoes gone again!
Re: Play Doctor crashing 50 percent of the time
« Reply #8 on: April 10, 2013, 03:02:21 pm »
The log didn't capture a play or a crash.

You need to get a crash, then launch, then save the log.  More here:
http://wiki.jriver.com/index.php/Logging

Thanks.
Logged
Matt Ashland, JRiver Media Center

zenpmd

  • World Citizen
  • ***
  • Posts: 221
Re: Play Doctor crashing 50 percent of the time
« Reply #9 on: April 11, 2013, 12:55:20 am »
This root does not exist:

c:\Document Settings\user_name\Application Data\J River\[Program Name]\log.txt
Logged

Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 42442
  • Shoes gone again!
Re: Play Doctor crashing 50 percent of the time
« Reply #10 on: April 11, 2013, 07:32:42 am »
Help > Logging will save logs to your desktop when you pick 'Report problem...'.
Logged
Matt Ashland, JRiver Media Center

zenpmd

  • World Citizen
  • ***
  • Posts: 221
Re: Play Doctor crashing 50 percent of the time
« Reply #11 on: April 12, 2013, 01:30:32 am »
Right, now sent what I think is a crash log report! Thank you very much for your patience
Logged

Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 42442
  • Shoes gone again!
Re: Play Doctor crashing 50 percent of the time
« Reply #12 on: April 12, 2013, 02:13:09 pm »
Thanks for the log.

It looks like the last thing the program was doing was analyzing a WAV file it didn't like:
Z:\Music\Downloaded Flacs\William Orbit - Barber's Adagio for Strings CD Single (FLAC-EAC-CUE)\02 - William Orbit - Adagio for Strings (Original Version).wav

Could you send a copy of that file to logs at jriver dot com?  You could use Dropbox or Google Drive if the file is too large for email.

Thanks.
Logged
Matt Ashland, JRiver Media Center

zenpmd

  • World Citizen
  • ***
  • Posts: 221
Re: Play Doctor crashing 50 percent of the time
« Reply #13 on: April 15, 2013, 11:28:32 pm »
Hi Matt

I have uploaded the file to dropbox and emailed the link to logs. I have also removed it from my system. I am, however, still getting crashes so I have sent to you another crash log post removing the suspected file.

Thanks

Paul
Logged

Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 42442
  • Shoes gone again!
Re: Play Doctor crashing 50 percent of the time
« Reply #14 on: April 16, 2013, 05:16:19 pm »
We had problems when a CUE file pointed to a missing WAV file.  It will be fixed next build.

Thanks to Paul for his help.
Logged
Matt Ashland, JRiver Media Center
Pages: [1]   Go Up
« previous next »