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[magatsu_08]

Hi I just purchased JRiver Media Center 18 upgrade and found that my paypal account was double charged. I got a error when I finished paying using paypal, it said that your system couldn't find the record of my purchase after I completed the payment. I had to enter the paypal transaction number with my email to resolve the issue, it did eventually confirm my payment and end me my key. However when I checked my paypal record it said I purchased the media player a second time pretty much at the same time. Is there a way to cancel the 2nd payment?

[Matt]

I only see a single upgrade purchase today (thanks!).

So please give it a couple days to see if the second transaction actually charges against your account.

It probably won't, but if it does, just post back and we'll get it straightened out.

[Deanna]

There were two charges for one license key.  This happens from time to time with PayPal.  We have issued a refund to your PayPal account for the second charge.