Topic: Media Center says 0 files on Blu Ray (Read 4970 times)

Juniorjbl · « **on:** December 14, 2012, 09:53:48 pm »

Is there something I am doing wrong? Trying to rip a disk but it says there are 0 files on the disk and if you press play it says "nothing to play".

Go to "computer" and double click the Bluray Drive icon and it plays (in MC) at what looks like 1/2 speed with no sound. AnyDVD HD see's disk and will rip it to HDD.

MC version is 18.0.90.

JimH · « **Reply #1 on:** December 15, 2012, 07:50:56 am »

You need AnyDVD HD or equivalent to read the disc.

Juniorjbl · « **Reply #2 on:** December 15, 2012, 08:44:00 am »

I did say AnyDVD does see the disk and will rip it to an iso. version 7.1.2.0

BTW it is a new release BD

Juniorjbl · « **Reply #3 on:** December 15, 2012, 02:53:41 pm »

It also has the title of the movie in MC but says there is nothing to play.

hollidayjr · « **Reply #4 on:** December 15, 2012, 04:10:35 pm »

I am having the same problem with MC version 18.0.90 & .94. MC plays the Blu Ray fine but will not rip.

Any DVD HD will rip to hard disk with no problem. Never had this problem previously. Tried with MC 18 on win 7 computer and on win 8 computer, both with no tracks to rip. Will not rip disks ripped previously.

Am I missing something simple?

Juniorjbl · « **Reply #5 on:** December 15, 2012, 04:29:25 pm »

I installed .94 today as well. Same outcome.

Juniorjbl · « **Reply #6 on:** December 16, 2012, 01:59:34 pm »

Bump.

JimH · « **Reply #7 on:** December 16, 2012, 02:20:50 pm »

It's been reported by several users. It may be our bug.

Petrov7 · « **Reply #8 on:** December 16, 2012, 03:32:27 pm »

Upgraded to .94 last night and I am having the same problem: Media Center sees my DVD drive and titles but when I try to rip it says "no files are available on the CD drive" .......

hollidayjr · « **Reply #9 on:** December 16, 2012, 05:52:38 pm »

MC 18.0.94 won't rip a BD if you choose to start rip from auto play window with "ask every time" selected.
Also won't rip if you select rip button with BD drive selected in tree.
Works fine if rip is selected in action window.

Tried with two different machines- same result.

A most excellent program, thanks.

Juniorjbl · « **Reply #10 on:** December 16, 2012, 06:01:44 pm »

It has also affected my install of V17 running side by side

Sorry to those who knew about this possible bug, I did not read this.

JimH · « **Reply #11 on:** December 16, 2012, 06:17:04 pm »

Quote from: hollidayjr on December 16, 2012, 05:52:38 pm

Works fine if rip is selected in action window.

Tried with two different machines- same result.

A most excellent program, thanks.

You're welcome. Thanks for posting the work-around.

FastKayak · « **Reply #12 on:** December 16, 2012, 06:49:22 pm »

Issues on my system too. I get the MC "do you want to rip/play/do nothing" box and select rip and back comes no disc in drive.

FastKayak / Larry

Juniorjbl · « **Reply #13 on:** December 16, 2012, 07:26:19 pm »

Quote from: hollidayjr on December 16, 2012, 05:52:38 pm

MC 18.0.94 won't rip a BD if you choose to start rip from auto play window with "ask every time" selected.
Also won't rip if you select rip button with BD drive selected in tree.
Works fine if rip is selected in action window.

Tried with two different machines- same result.

A most excellent program, thanks.

Yes I really like the program too!

I am not able to rip from any shortcut in the program at all. Both v17 and 18 but same machine.

JohnT · « **Reply #14 on:** December 17, 2012, 11:37:59 am »

Hey guys, could you send a log file my way following one of these errors?
Thanks!
johnt at jriver dot com

Juniorjbl · « **Reply #15 on:** December 17, 2012, 12:09:59 pm »

I will in the next hour or so.

JimH · « **Reply #16 on:** December 17, 2012, 12:37:23 pm »

We can duplicate it now.

Juniorjbl · « **Reply #17 on:** December 17, 2012, 03:02:38 pm »

Thanks for the update Jim.

I got stuck at work and have not been able to get home to get the logs. Should I still get them?

JohnT · « **Reply #18 on:** December 17, 2012, 03:32:06 pm »

I don't think we need them now, the next build should fix the problem.
Thanks.

Juniorjbl · « **Reply #19 on:** December 17, 2012, 05:53:15 pm »

Thanks for the update John!

Juniorjbl · « **Reply #20 on:** December 19, 2012, 02:00:05 pm »

Well I tried .97 and still I do not get files to rip. Can someone please tell me what I am doing wrong?

I have attached a pic showing that "My Computer" see's the files but MC see's nothing.

JohnT · « **Reply #21 on:** December 19, 2012, 02:14:22 pm »

Does anything happen if you click the "Rip Disc" button in the header, or right-click the drive in the tree and select "Rip Disc"?

Please send a log file to johnt at jriver dot com.

Thanks.

JimH · « **Reply #22 on:** December 19, 2012, 02:18:06 pm »

Did you try a reboot?

Juniorjbl · « **Reply #23 on:** December 19, 2012, 02:30:28 pm »

I tried to right click on the disk in MC explorer, I tried to use the action menu. Tried to double click in the main area to refresh the content.

But as before AnyDVD HD see's and will rip to .iso but MC says 0 files.

I did reboot twice.

It seems as though it is some files or settings that get changed to both installs (v17 and V18) because 17 used to work flawlessly.

JohnT · « **Reply #24 on:** December 19, 2012, 02:33:02 pm »

What (if anything) does it do if you click the "Rip Disc" button to the right of the "Get Movie & TV Info" button up near the top of the view?

Juniorjbl · « **Reply #25 on:** December 19, 2012, 02:35:32 pm »

It brings up the "rip disk" item in the bottom left corner above "action window" and says "Insert a disk and click here"

JohnT · « **Reply #26 on:** December 19, 2012, 02:48:15 pm »

Thanks for the log file. It's showing this error (many times):

CCDManager::Open: error opening drive H:, error 266, text=Unknown problem while loading the specified device driver.

I don't remember ever seeing this one before. Is this an external drive, like USB, eSata, or Firewire?

JohnT · « **Reply #27 on:** December 19, 2012, 03:10:20 pm »

Do you have an audio CD handy that you could place in that drive and check if you see the contents and it's rippable? This information might help me track down the source of the problem. We might be taking some unnecessary steps when we're examining video discs which could cause problems on some drives.

Juniorjbl · « **Reply #28 on:** December 19, 2012, 03:35:56 pm »

The drive is an internal LG WH12LS39 on the SATA 3g bus on an intel X79/C600 chipset board (ASUS P9X79 Deluxe).

I am having the same experiance with the audio cd as well. (I dont normaly use MC for audio just video. Dedicated HTPC)

Do you need more logs?

Juniorjbl · « **Reply #29 on:** December 19, 2012, 05:17:30 pm »

John I sent you some more info.

Snookboy · « **Reply #30 on:** December 21, 2012, 09:42:06 am »

I'm also having this issue. I'm sticking on build .078 for now. I look forward to a fix/workaround. If there is anything I can do to help, let me know. BTW, I also have an ASUS board, Z68 chipset though.

JohnT · « **Reply #31 on:** December 21, 2012, 09:53:43 am »

Quote from: Snookboy on December 21, 2012, 09:42:06 am

I'm also having this issue. I'm sticking on build .078 for now. I look forward to a fix/workaround. If there is anything I can do to help, let me know. BTW, I also have an ASUS board, Z68 chipset though.

So you are getting the "Insert a disc and click here.." message in the action window? And if you click on the message nothing happens? If that's the case, please send a log to johnt at jriver dot com so I can compare it to the other ones I've gotten to look for commonality. Thanks!

Snookboy · « **Reply #32 on:** December 21, 2012, 02:35:13 pm »

Yes, exactly. I'll get one over to you. Thanks!

Snookboy · « **Reply #33 on:** December 26, 2012, 08:54:52 am »

I sent a log over the holidays. Let me know if you didn't receive it.

JimH · « **Reply #34 on:** December 26, 2012, 09:11:33 am »

Quote from: Snookboy on December 26, 2012, 08:54:52 am

I sent a log over the holidays. Let me know if you didn't receive it.

JRiver is closed this week.

Snookboy · « **Reply #35 on:** December 26, 2012, 05:21:06 pm »

Glad to hear that! I hope everyone enjoys spending well earned time with friends and family.

It seems that build 103 has resolved this issue. Thanks.

JohnT · « **Reply #36 on:** December 27, 2012, 03:58:07 pm »

Thanks for the update on this issue. I believe there may be two separate issues causing this problem and one is fixed in the latest builds but the other one may still be there. On Monday we'll revisit this issue.

Juniorjbl · « **Reply #37 on:** December 27, 2012, 10:44:34 pm »

Thanks for the update John.

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Author Topic: Media Center says 0 files on Blu Ray (Read 4970 times)