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Author Topic: [solved] MC keeps on crashing after starting [cause: missing Bluetooth device]  (Read 2356 times)

StFeder

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[solved] MC keeps on crashing after starting [cause: missing Bluetooth device]
« on: December 17, 2012, 04:46:48 pm »
Suddenly MC keeps crashing for me. I already reinstalled (without uninstalling) and restarted my PC. I didn't change anything important since the last good run of MC. Only things I did:
  • add a video file to playing now (without playing)
  • add two wave files to playing now (without playing)

After seeing the incomplete shutdown dialog a few times a chose to take all action without success. Deleting my library folder also had no success. MC crashes after round about five seconds without touching anything. I have to use the task manger to kill it. Win8 marks MC as "inaktiv" when crashed.

The last lines of the log file are always the same.

Code: [Select]
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Analyzing device 0
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetMSCDevices: GetDeviceInterfaceDetailData returned 1 for \\?\usbstor#disk&ven_generic&prod_external&rev_2.10#355146344830455920202020&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: Start
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: USBSTOR: USBSTOR\DISK&VEN_GENERIC&PROD_EXTERNAL&REV_2.10\355146344830455920202020&0
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: USBRoot: USB\VID_13FD&PID_1340\355146344830455920202020
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: Finish (0 ms)
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Data: VID_13FD, PID_1340, REV_2.10
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Getting device name...
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Getting drive letter from DevicePath...
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetMSCDevices: CreateFile returned: 976
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Getting drive letter from SBP2 info...
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetMSCDevices: ParentIdPrefix:
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Getting drive letter by searching for mathcing sysinfo...
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Found device (vendor: 13FD, product: 1340, device id: 355146344830455920202020, drive letter: , add new: 1)
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Analyzing device 1
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetMSCDevices: GetDeviceInterfaceDetailData returned 1 for \\?\scsi#disk&ven_ata&prod_samsung_hd103uj#4&28d29191&0&040000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: Start
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: USBSTOR: SCSI\DISK&VEN_ATA&PROD_SAMSUNG_HD103UJ\4&28D29191&0&040000
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: USBSTOR (parent): PCI\VEN_8086&DEV_1C03&SUBSYS_21CF17AA&REV_04\3&33FD14CA&0&FA
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: Finish (0 ms)
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Analyzing device 2
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetMSCDevices: GetDeviceInterfaceDetailData returned 1 for \\?\scsi#disk&ven_ata&prod_st1000lm024_hn-m#4&28d29191&0&000000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: Start
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: USBSTOR: SCSI\DISK&VEN_ATA&PROD_ST1000LM024_HN-M\4&28D29191&0&000000
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: USBSTOR (parent): PCI\VEN_8086&DEV_1C03&SUBSYS_21CF17AA&REV_04\3&33FD14CA&0&FA
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetDeviceUSBStrings: Finish (0 ms)
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Analyzing device 3
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Device interface invalid
0000125: 4008: Handheld: CMSCDeviceEnumerator::GetMSCDevices: Finish (0 ms)
0000125: 4008: Handheld: CAnalyzeDevices::EnumerateUSBDevices: Finish (0 ms)
0000125: 4008: Handheld: CAnalyzeDevices::EnumerateDevices: Processing metering data for computer
0000125: 4008: Handheld: CWMDMHelper::ProcessMetering: Start
0000125: 4008: Handheld: CWMDMHelper::ProcessMetering: no certificates, returning false
0000125: 4008: Handheld: CWMDMHelper::ProcessMetering: Finish (0 ms)
0000125: 4008: Handheld: CAnalyzeDevices::EnumerateDevices: Computer metering didn't work!
0000125: 4008: Store: CMNMetering::CMNMetering: Start
0000125: 4008: Store: CMNMetering::CMNMetering: Finish (0 ms)
0000125: 4008: Store: CMNMetering::DoMetering: Start
0000125: 4008: Store: CMNMetering::DoMetering: Finish (0 ms)
0000125: 4008: Handheld: CAnalyzeDevices::EnumerateDevices: result from MNMetering for PC: 0
0000125: 4008: Handheld: CAnalyzeDevices::EnumerateDevices: RetVal = 1
0000125: 4008: Handheld: CWMDMInterface::~CWMDMInterface: Start
0000125: 4008: Handheld: CWMDMInterface::~CWMDMInterface: Finish (0 ms)
0000125: 4008: Handheld: CAnalyzeDevices::EnumerateDevices: Finish (125 ms)
0000125: 4008: General: JRWorker::ProcessCommand: EnumerateDevices succeeded...
0000125: 4008: Handheld: CAnalyzeDevices::GetDevices: Start
0000125: 4008: Handheld: CAnalyzeDevices::GetDevices: 0 devices found
0000125: 4008: Handheld: CAnalyzeDevices::GetDevices: Finish (0 ms)
0000125: 4008: General: JRWorker::ProcessCommand: Task completed in 125 ms, result = 0
0000125: 4008: General: JRWorker::ProcessCommand: Finish (125 ms)
0011422: 2588: General: RunProgram: Finished
0011422: 2588: General: RunProgram: Done waiting
0011422: 2588: General: RunProgram: Finish (219 ms)
0011422: 2588: Handheld: CWMDMThread::Thread: Worker finished (return: 0)
0011422: 2588: Handheld: CWMDMThread::Thread: Enumeration succeeded -- processing results
0011688: 2588: Handheld: CWMDMThread::Thread: Finish (2985 ms)
I attached a complete log down here.
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Matt

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Re: MC keeps on crashing after starting
« Reply #1 on: December 17, 2012, 05:03:52 pm »
The log doesn't really show the program getting stuck on anything in the main thread.

It's sticking around the time of handheld detection, so that might be related.

You could try renaming this registry key (regedit) and see if it helps:
HKEY_CURRENT_USER\Software\JRiver\Media Center 18\Portable Devices
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Matt Ashland, JRiver Media Center

StFeder

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Re: MC keeps on crashing after starting
« Reply #2 on: December 17, 2012, 05:07:12 pm »
Quote from: Matt on December 17, 2012, 05:03:52 pm
You could try renaming this registry key (regedit) and see if it helps:
HKEY_CURRENT_USER\Software\JRiver\Media Center 18\Portable Devices

Didn't change anything.
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StFeder

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Re: MC keeps on crashing after starting
« Reply #3 on: December 17, 2012, 06:07:00 pm »
Does it help to offer a file process log? I don't know, what I could do to make MC run again...

Code: [Select]
00:48:23,5853055 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 12.959.744, Length: 16.384
00:48:23,5853824 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 12.976.128, Length: 16.384
00:48:23,5854676 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 12.992.512, Length: 16.384
00:48:23,5855410 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.008.896, Length: 16.384
00:48:23,5856133 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.025.280, Length: 16.384
00:48:23,5856852 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.041.664, Length: 16.384
00:48:23,5857575 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.058.048, Length: 16.384
00:48:23,5858302 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.074.432, Length: 16.384
00:48:23,5859025 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.090.816, Length: 16.384
00:48:23,5859748 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.107.200, Length: 16.384
00:48:23,5860474 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.123.584, Length: 16.384
00:48:23,5861205 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.139.968, Length: 16.384
00:48:23,5861928 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.156.352, Length: 16.384
00:48:23,5862647 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.172.736, Length: 16.384
00:48:23,5863374 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.189.120, Length: 16.384
00:48:23,5864097 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.205.504, Length: 16.384
00:48:23,5864831 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.221.888, Length: 16.384
00:48:23,5865554 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.238.272, Length: 16.384
00:48:23,5866273 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.254.656, Length: 16.384
00:48:23,5866996 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.271.040, Length: 16.384
00:48:23,5867719 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.287.424, Length: 16.384
00:48:23,5868442 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.303.808, Length: 16.384
00:48:23,5869161 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.320.192, Length: 16.384
00:48:23,5869895 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.336.576, Length: 16.384
00:48:23,5870615 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.352.960, Length: 16.384
00:48:23,5871334 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.369.344, Length: 16.384
00:48:23,5872068 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.385.728, Length: 16.384
00:48:23,5872791 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.402.112, Length: 16.384
00:48:23,5873514 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.418.496, Length: 16.384
00:48:23,5874237 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.434.880, Length: 16.384
00:48:23,5875177 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.451.264, Length: 16.384
00:48:23,5875903 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.467.648, Length: 16.384
00:48:23,5876630 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.484.032, Length: 16.384
00:48:23,5877357 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.500.416, Length: 16.384
00:48:23,5878076 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.516.800, Length: 16.384
00:48:23,5878803 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.533.184, Length: 16.384
00:48:23,5879526 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.549.568, Length: 16.384
00:48:23,5880252 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.565.952, Length: 16.384
00:48:23,5880972 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.582.336, Length: 16.384
00:48:23,5881698 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.598.720, Length: 16.384
00:48:23,5882421 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.615.104, Length: 16.384
00:48:23,5883144 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.631.488, Length: 16.384
00:48:23,5884468 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.647.872, Length: 16.384
00:48:23,5885286 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.664.256, Length: 16.384
00:48:23,5886013 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.680.640, Length: 16.384
00:48:23,5886740 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.697.024, Length: 16.384
00:48:23,5887463 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.713.408, Length: 16.384
00:48:23,5888189 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.729.792, Length: 16.384
00:48:23,5888916 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.746.176, Length: 12.800
00:48:23,5889525 Media Center 18.exe 3196 ReadFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS Offset: 13.758.976, Length: 0
00:48:23,6110777 Media Center 18.exe 3196 CloseFile C:\Program Files (x86)\!Multimedia\JRiver Media Center 18\Media Center 18.exe SUCCESS
00:48:23,6112314 Media Center 18.exe 3196 Thread Exit SUCCESS Thread ID: 5608, User Time: 0.0937500, Kernel Time: 0.0312500
00:48:44,3638262 Media Center 18.exe 3196 Thread Exit SUCCESS Thread ID: 960, User Time: 0.0000000, Kernel Time: 0.0000000
00:49:13,9322700 Media Center 18.exe 3196 Thread Exit SUCCESS Thread ID: 6392, User Time: 0.0000000, Kernel Time: 0.0000000
More attached below.
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Matt

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Re: MC keeps on crashing after starting
« Reply #4 on: December 17, 2012, 06:10:24 pm »
Does it make a difference if you eject all your CD/DVD/BD drives?

Did something else change on your system?
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Matt Ashland, JRiver Media Center

StFeder

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Re: MC keeps on crashing after starting
« Reply #5 on: December 17, 2012, 06:21:36 pm »
I removed my Laptop from my dockingstation. So all external devices (1 external soundcard, 2 external Monitors, external HDD) are disconnected. I completely removed my DVD-ROM drive physically.

Still crashing after start.

Before I was using MC in my docking station and without it. Last run was outside the station, I'm not absolutly sure, but I believe the first crash was after trying to play a video without Internet connection. The message of missing LAV-splitter appeared. No idea, if there is a connection.

Nothing else changed. I even didn't use my PC in between except for watching the video in GOM Player, checking mails via outlook and browsing web via Opera. No updates, no new programs, no new hardware. No idea.

What a sad day  :(
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JimH

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Re: MC keeps on crashing after starting
« Reply #6 on: December 17, 2012, 06:34:29 pm »
Quote from: StFeder on December 17, 2012, 06:21:36 pm
... I believe the first crash was after trying to play a video without Internet connection. The message of missing LAV-splitter appeared. No idea, if there is a connection.
A new install may need to download a new LAV and madVR, and it's possible there's a problem if that happens when there is no Internet connection.  If you're desperate, uninstall MC, removing registry entries, then reinstall with an Internet connection.
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StFeder

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Re: MC keeps on crashing after starting
« Reply #7 on: December 17, 2012, 06:49:41 pm »
I uninstalled as you said with removing all registry entries. Restarted. Then reinstalled with internet connection. Stays the same.

 :(
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StFeder

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Re: MC keeps on crashing after starting
« Reply #8 on: December 17, 2012, 07:59:28 pm »
Finally found it. Bluetooth. I recently added a device there, but didn't think of this (Shame on me!!). After removing this Device from the list of known Devices in Windows8 (an Nokia X03 feature phone), MC works again. I couldn't test, what happens when I connect the phone again, because it was not mine.

Sorry for stealing your time...
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fitbrit

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Re: MC keeps on crashing after starting
« Reply #9 on: December 17, 2012, 11:40:12 pm »
Quote from: StFeder on December 17, 2012, 07:59:28 pm
Finally found it. Bluetooth. I recently added a device there, but didn't think of this (Shame on me!!). After removing this Device from the list of known Devices in Windows9 (an Nokia X03 feature phone), MC works again. I couldn't test, what happens when I connect the phone again, because it was not mine.

Sorry for stealing your time...
If you have Windows9, you may actually stolen time from the Universe.
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marcelo1775

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Re: [solved] MC keeps on crashing after starting [cause: missing Bluetooth device]
« Reply #10 on: December 18, 2012, 12:25:04 am »
Mine also crashes but I never added a device.  Did you add a phone or was this on by default.  I got so tired of the crashing I just uninstalled.  MC17 doesn't have any devices and no issues there.
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StFeder

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Re: [solved] MC keeps on crashing after starting [cause: missing Bluetooth device]
« Reply #11 on: December 18, 2012, 05:32:08 am »
Quote from: marcelo1775 on December 18, 2012, 12:25:04 am
Mine also crashes but I never added a device.  Did you add a phone or was this on by default.  I got so tired of the crashing I just uninstalled.  MC17 doesn't have any devices and no issues there.
I added the phone using standard windows tools. I send two files to the phone using windows explorer. I didn't use the phone in MC and didn't add it intentionally. I'm not sure if MC was running when I connected the phone. I don't know if MC added the device itself.

But I think it doesn't matter if I added the device to MC, because also deleting the registry key mentioned by Matt (which removes all devices in MC) didn't solve the problem. Looks as if MC has some problems with my bluetooth adapter or the Nokia X03. I still have one other phone in my known blutooth devices list in windows. This one doesn't cause any problems in MC. It's an android phone.

Quote from: fitbrit on December 17, 2012, 11:40:12 pm
If you have Windows9, you may actually stolen time from the Universe.
;)
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