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Author Topic: Double charge on license purchase  (Read 931 times)

Transilium

  • Junior Woodchuck
  • **
  • Posts: 63
Double charge on license purchase
« on: December 22, 2012, 06:11:03 am »
I just upgrade j.river mc 18 and the payment with VISA.You charge twice.But i
 buy and
recive one license.Help me.


http://s2.subirimagenes.com/imagen/previo/thump_8197038license.png
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Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 42823
  • Shoes gone again!
Re: Double charge on license purchase
« Reply #1 on: December 22, 2012, 08:06:16 am »
Thanks for upgrading.

Please send an email to deanna at jriver dot com, with a link to this thread and the email address you used to purchase.

She'll issue a refund for the second purchase.

(ps. JRiver is closed next week for Christmas, so we'll issue the refund the following week)
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Matt Ashland, JRiver Media Center

Transilium

  • Junior Woodchuck
  • **
  • Posts: 63
Re: Double charge on license purchase
« Reply #2 on: December 22, 2012, 11:40:22 am »
Thank you very much
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