INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: Problems purchasing MC18  (Read 785 times)

eric999

  • Recent member
  • *
  • Posts: 9
Problems purchasing MC18
« on: December 28, 2012, 10:33:34 pm »
I've been using MC16 for quite awhile and recently decided to install and use MC18. I downloaded and installed MC18 and went ahead and "purchased" MC18 using Paypal last week (my account history at Paypal shows a payment of $24.00 to JRiver, Inc.). However, I've never received an install key or whatever I need to move my copy of MC18 from a trial status to a permanent status.

When I go through a restore process and have an e-mail sent to me, that e-mail contains registration codes for MC13 and MC16, but not MC18.

What do I need to need to do at this point in time?

Any advice appreciated. Thanks.
Logged

Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 42442
  • Shoes gone again!
Re: Problems purchasing MC18
« Reply #1 on: December 28, 2012, 10:47:34 pm »
Thanks for the upgrade. 

Every once in a while there's a PayPal hiccup.  I don't have a way to fix it easily, but Deanna (of JRiver) will contact you Monday and get it sorted.

Does that work?
Logged
Matt Ashland, JRiver Media Center

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72541
  • Where did I put my teeth?
Re: Problems purchasing MC18
« Reply #2 on: December 29, 2012, 07:27:48 am »
Logged

eric999

  • Recent member
  • *
  • Posts: 9
Re: Problems purchasing MC18
« Reply #3 on: December 29, 2012, 08:18:10 am »
The link resolved my issue. I'm now using a fully registered copy of MC18. Thanks.
Logged
Pages: [1]   Go Up
« previous next »