* How does the new buy process work?
PLEASE NOTE: This thread only applies to Media Jukebox 8.0.265 or above (Check the download page at
http://www.musicex.com/mediajukebox/download.html to make sure you have the latest version -- see Help/About in MJ for version). For info on 7.2, please see this link:
http://www.musicex.com/mediajukebox/buy_faq.htmlWhen you choose "Buy Media Jukebox" from with Media Jukebox, your browser
opens to a purchase page. Enter your information, and click
ONCE on the "Purchase button". If all is ok, then you will
see a page with a serial number and a link. Save the serial
number someplace secure. Click on the link, and the license
will be installed. You will receive an email receipt.
* Can I save the license instead of installing it directly?
Yes, just right click on the link and choose "save as" instead
of clicking on it. Then double clicking on the file will install
the license.
* I don't use Internet Explorer and clicking on the link doesn't
work.
Save the license as a file and double click it (see the previous
question).
* I was charged multiple times.
Don't click the "purchase" button more than once.
* My browser crashed before the purchase was complete, or before
the license downloaded.
Use the serial number from the email receipt, go to the restore
page and restore your license.
* I lost my license.
Use the serial number from the email receipt (or the web page
confirming purchase), go to the restore page, and restore your
license.
* I lost my license and my serial number.
Go to the restore web page, enter the email address your receipt
was sent to, and it will mail you the serial number.
* I lost my license and my serial number, and I no longer have
the same email address I used to purchase.
Go to the restore web page, enter the password you chose at purchase
time, the email address your receipt was sent to, and a destination
email address, and the serial number will be sent to the destination
address.
* Where is the restore page?
https://rover.jriver.com/cgi-bin/restore.cgi* I still can't get there.
Make sure it is https and not http.
* I bought my license a month ago, I tried to reinstall it yesterday
and it didn't work.
Each license can be installed only for a short period of time (usually
2 weeks). Visit the restore page and get a new license.
* I tried to restore several times, and the last time it failed.
You are limited to a certain number of restores per time period.
This is usually 5 restores per year.
* How secure is this whole mess?
All communication with the the web server is via SSL.
Only you and the web server can read this (well, as far
as anyone knows). The license contains personal details
about the transaction, such as your name, address, and
email. These personal details are encypted, but this will not deter
a serious hacker so don't share your license
with others).