Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[chrisnick66]

I signed up with HDTracks yesterday, and after having some trouble, ended up creating two accounts.

On both accounts, I tried downloading the free sampler.  Two of the tracks failed, and both downloads are still showing on My Account page with "Resume download" option.

Subsequently, I placed an order for Grateful Dead - American Beauty, and it downloaded fine.

Today, I tried to order John Coltrane - Blue Train.   I didnt think about it, but I ordered in the second account I created.  The order went through, but the order is not showing in the Download manager.  The download manager is logged into the correct account.  The order is on My Account page, with "Resume Download", but when pressed, all I get is the Download manager with the items from the free sampler (two of the files are failed).

Any ideas?  Thanks much.

[JimH]

It would be good if you could contact HDtracks.  They can help.

[chrisnick66]

Thanks.  I have, but received notice not to expect an answer until Monday night.  I'm hoping to resolve before then.

I'm a  little nervous about the multitude of horror stories I've read in the last hour about their service.

[JimH]

Their service is solid.  Right now, they're switching both their web site and their download software.  So far there haven't been too many problems.

[chrisnick66]

Thanks again.

It's not my intention to malign them.  I've just spent a very frustrating 2-3 hours trying to fix this, and am a bit aggravated.

The download just started, so it appears HDtracks responded to my email, or the problem corrected itself.

Chris

[chrisnick66]

I tried downloading the free sample with an older version of the download manager, and it downloaded the whole free sample successfully.  Seems as if my purchased download started right after the free sampler finished.

Chris