Topic: JRiver 17.0.182 Still Hangs Even With New PC (Read 5337 times)

parisphoto · « **on:** February 17, 2013, 11:17:11 am »

JRiver would sporadically hang with my previous Vista PC. Music would stop playing, and the Player Bar stopped moving.
Hit the stop button, either nothing happens or JRiver grays out.
Sometimes I can't close JRiver except via Task Manager as the Processes Tab shows the Media Center 17.exe file is still running.
It seems as though Windows won't let JRiver close.
Just did a fresh install on my new Win 7 PC, and it still happens.
It can happen after 15 minutes or 10 hours. No rhyme or reason as far as I can see.
8gb memory, no anti-virus, and services are pared down. No auto import for JRiver Library.
Since this is a brand new PC, dedicated to 2 channel audio, am I safe to assume that the problem lies either in JRiver or my library?
A copy of the latest log was just sent to JRiver.
Thanks.

JimH · « **Reply #1 on:** February 17, 2013, 11:28:05 am »

17.0.189 is the last version of MC17. It's on the wiki in the Old Versions topic.

Uninstall any third party plugins. Look at the topic called "Stability" in my signature.

parisphoto · « **Reply #2 on:** February 17, 2013, 11:52:15 am »

No Plug Ins, Spam Filters, Virus Checkers installed.
Pop Up Blocker is disabled.
Memory & CPU tested fine on both old & new PC.

parisphoto · « **Reply #3 on:** February 17, 2013, 11:54:17 am »

What did the log file I sent show?

JimH · « **Reply #4 on:** February 17, 2013, 01:40:58 pm »

Try 17.0.189. We don't need a log since development of MC has ended. But try the latest.

InflatableMouse · « **Reply #5 on:** February 17, 2013, 01:46:21 pm »

Can you tell a bit more about the system? Specs, audio card, etc?
Are the files local or from a NAS/Network share?
What kind of files are you playing?
How big is the library (number of files)?
Did you keep track of on which files it stopped? Did you try playing those files again after a restart?

parisphoto · « **Reply #6 on:** February 17, 2013, 02:47:51 pm »

I've got to run.
Will reply tomorrow with the information.
Thanks

parisphoto · « **Reply #7 on:** February 17, 2013, 07:19:01 pm »

Here are the specs:
Windows 7 Professional (x64) Service Pack 1 (build 7601)
______________
Processor
3.30 gigahertz Intel Core i3-3225
64 kilobyte primary memory cache
512 kilobyte secondary memory cache
3072 kilobyte tertiary memory cache
64-bit ready
Multi-core (2 total)
Hyper-threaded (4 total)
________________________________

Main Circuit Board
Board: ASRock H77 Pro4-M
Bus Clock: 100 megahertz
BIOS: American Megatrends Inc. P1.20 04/19/2012
_____________________________________________

8 MB memory in one slot
MOTHERBOARD - H77 (Intel) / A75 (AMD) mini-itxl
___________________________________________________________
All files are flac or wav. Replaying files that stopped JR play fine on restart.
All files are on internal HD which just contains music.
OS is on separate internal SSD.
Library is 500 MB in size.

Hope that this helps !

JimH · « **Reply #8 on:** February 17, 2013, 07:24:35 pm »

Quote from: JimH on February 17, 2013, 01:40:58 pm

Try 17.0.189.

Would you please let us know if you have tried this?

parisphoto · « **Reply #9 on:** February 17, 2013, 07:30:54 pm »

Sorry, I forgot to mention that I did, with no change.

JimH · « **Reply #10 on:** February 17, 2013, 07:34:36 pm »

Maybe you said it, but what are you playing to? The audio device?

Are the files local or in a different location?

parisphoto · « **Reply #11 on:** February 17, 2013, 07:39:39 pm »

Just play audio. All files are located locally on an internal drive which just holds the music.
The OS and programs are on a separate internal SSD.

JimH · « **Reply #12 on:** February 17, 2013, 08:26:28 pm »

What is the audio device?

parisphoto · « **Reply #13 on:** February 17, 2013, 08:34:31 pm »

Built in audio is the on the AS ROCK H77 PRO4-M/M/ASR (Intel) / A75 (AMD) mini-itx motherboard.
The only specific info I have is:
7.1 CH HD Audio with Content Protection (Realtek ALC892 Audio Codec)
- Premium Blu-ray audio support
- Supports THX TruStudio™
Please let me know if there is any more specific information I can get.

InflatableMouse · « **Reply #14 on:** February 18, 2013, 12:46:10 am »

Interesting.

So the files are local, are they on an internal drive or USB drive?

Are you using the analog output to (for example) PC speakers or a line in on a amp/receiver?

Did you keep track of the files on which it stopped playing and have you tried to replay a file on which it hung after a restart? If you haven't done this, I suggest you try these.

parisphoto · « **Reply #15 on:** February 18, 2013, 06:26:18 am »

All the files are on an internal drive.
They output via USB. I've tried all the USB ports, both 2.0 and 3.0 with the same results.
I've also tried different USB cables.
I've tried replaying the "hung" files, and they replay fine.
I created a new folder with 10 flac albums, and pointed JR to only that album.
I deleted the old library, a new library was created of just the 10 albums.
Set JRiver to play all, went to sleep, and this morning it was frozen again.

JimH · « **Reply #16 on:** February 18, 2013, 06:33:32 am »

Try a different output mode to a different audio device if you can.

If you're using ASIO, for example, try DirectSound.

If you have an internal sound device, try it.

In this way, you can probably identify where the problem is.

InflatableMouse · « **Reply #17 on:** February 18, 2013, 06:45:06 am »

In addition to what Jim said, you could check power settings. It may have to do with the a driver for the DAC or USB.

The simplest way is probably to set the profile to high performance under Power Options (Windows Control Panel). After selecting that power plan you can select 'change plan settings' and make sure that turn off display and sleep options are both set to never. Under Advanced, open Hard disk and USB settings and make sure they are set to Never/Disabled.

You may also want to check if there are newer drivers for your USB controller and the external DAC/soundcard.

parisphoto · « **Reply #18 on:** February 18, 2013, 07:29:27 pm »

I thought that everything was set to Never Turn Off, but I never realized that there was a setting for USB.
I drilled down a bit deeper and found another Hard Drive setting to fix.
After a reboot, I thought that it was fixed.
No hangs, I could easily change tracks without any problems, etc.
About 4 hours later, it froze again.

I have the greatest respect for you guys.
When you factor in the literally millions of different combinations of hardware, software, and users, it's amazing that anything works!

Any other ideas?

JimH · « **Reply #19 on:** February 18, 2013, 08:08:33 pm »

Please try what I suggested in my last post.

parisphoto · « **Reply #20 on:** February 21, 2013, 05:26:47 pm »

Here's the latest:
I disconnected the Dac's USB cable from the computer,. and JRiver ran for 14 hours without a glitch. Of course, there was no audio output, but it did operate fine.
I rebooted, connected the USB Dac, tried both Wasapi Event and Wasapi, JRiver again froze.
As before, JRiver can play for 15 minutes or 4 hours before freezing.
After switching to Direct Sound, JRiver again played without a problem.
I am now trying a different USB Dac with Wasapi Event mode.
I don't know if this is relevant, but after restarting JRiver after a freeze, the first thing that comes up is the screen that asks you to Continue-Evaluate-Enter License, as if JRiver wasn't registered. After a few seconds, this screen disappears, and JRiver starts normally.
This is a registered copy of JRiver.

INTERACT FORUM

Author Topic: JRiver 17.0.182 Still Hangs Even With New PC (Read 5337 times)