Topic: Crash reporting (Read 15920 times)

laerm · « **on:** February 22, 2013, 02:24:16 pm »

Hi gang –

How would you like us to report crashes? I just had my first (upon restoring a backup of my main library) and I know I can send it to Apple but I don't know how long that takes to get to you, or even if it does. Maybe an email address to which we can cut'n'paste that crash report text?

Micah

Afrosheen · « **Reply #1 on:** February 22, 2013, 03:18:37 pm »

If you open Console.app, all your crash logs are there. But your question remains: do you wish for us to post our crash logs somewhere?

Matt · « **Reply #2 on:** February 22, 2013, 03:22:15 pm »

For now, you could just report steps to reproduce a problem.

Logs are probably unnecessary, assuming we can reproduce the problem.

Thank you.

sc53 · « **Reply #3 on:** February 22, 2013, 04:51:05 pm »

I can't open the downloaded program! Crashes immediately. I'm on 10.6.8 and a thread with a link suggesting a workaround for this OSX is "off limits" to me so I can't read about a possible workaround. So did I purchase a program that will not work on my Mac? CRAP!! I don't want to move up to Mountain Lion on this computer because of an online banking program I use every day that won't work on that OSX.

JimH · « **Reply #4 on:** February 22, 2013, 05:00:09 pm »

It should install on 10.6. The workaround was to set startup to audio. Any page that formerly used a web engine will cause problems, but audio should work.

Try installing it again and be sure you have downloaded the 139 build.

We will be making changes in the next week or two to try to get it working on 10.6, but it should install now.

pirogallo · « **Reply #5 on:** February 22, 2013, 05:10:56 pm »

On my 10.6.8 it install but it doesn't start.

cubbie5150 · « **Reply #6 on:** February 22, 2013, 05:14:14 pm »

I get a crash notice every time I shut down MC. And the only I'm able to shut down is by right clicking on the dock icon & selecting shut down from the context menu. Command + Q does not work to shut it down

Audioclyde · « **Reply #7 on:** February 22, 2013, 06:00:33 pm »

Am I correct that DSD files cannot yet be played (natively; I have a DSD dac-Meitner MA-1)?

thanks!

Randy

Fred1 · « **Reply #8 on:** February 22, 2013, 07:18:07 pm »

MC on a (white) MacBook with OS 10.7.5 crashes immediately on startup of the program.

suki · « **Reply #9 on:** February 22, 2013, 07:23:56 pm »

Quote from: JimH on February 22, 2013, 05:00:09 pm

but audio should work.

I'm on 10.6.8, what does 'set startup to audio' mean?

Thanks.

MrC · « **Reply #10 on:** February 22, 2013, 07:25:32 pm »

Tools > Options > Startup > Startup Interface > Location: Audio

suki · « **Reply #11 on:** February 22, 2013, 07:29:18 pm »

Quote from: MrC on February 22, 2013, 07:25:32 pm

Tools > Options > Startup > Startup Interface > Location: Audio

Thanks for that, but can I change the Tools startup interface options from a pref file or something?
MC does not start up for me, it crashes after the bouncing icon and the spinning beachball

JimH · « **Reply #12 on:** February 22, 2013, 07:37:44 pm »

Quote from: suki on February 22, 2013, 07:29:18 pm

Thanks for that, but can I change the Tools startup interface options from a pref file or something?
MC does not start up for me, it crashes after the bouncing icon and the spinning beachball

Try an uninstall/reinstall.

BubbaMike · « **Reply #13 on:** February 23, 2013, 12:12:24 am »

Quote from: Matt on February 22, 2013, 03:22:15 pm

For now, you could just report steps to reproduce a problem.

Logs are probably unnecessary, assuming we can reproduce the problem.

Thank you.

Running 10.7.5, Media Center crashed repeatedly upon launch. MacPro 1.1

Process: Media Center 18 [17610]
Path: /Applications/Media Center 18.app/Contents/MacOS/Media Center 18
Identifier: JRiver.Media-Center-18
Version: 18.0.139 (?)
Code Type: X86-64 (Native)
Parent Process: launchd [193]

Date/Time: 2013-02-22 22:01:56.977 -0800
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9

Interval Since Last Report: 860531 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 13 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: CDAB4F1C-645C-47C2-8D4C-632A40E38CE7

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000

Application Specific Information:
objc[17610]: garbage collection is OFF

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libJRImage.dylib     0x00000001059b07dc CxImage::SetXDPI(int) + 48
1 libJRImage.dylib     0x00000001059adc9d CxImage::CxImage(unsigned int) + 95
2 libJRImage.dylib     0x000000010581cf2e JRImage::LoadInternal(wchar_t const*, tagSIZE, bool, unsigned int, bool, int, int, bool, bool, JRString const&) + 910
3 libJRImage.dylib     0x000000010581c755 JRImage::Load(wchar_t const*, tagSIZE, bool, unsigned int, bool, wchar_t const*, int, bool, bool) + 2061
4 libJRTools.dylib     0x0000000104a9154e CArtHelper::GetArt(ART_PIECES) + 2026
5 libJRTools.dylib     0x0000000104a93083 CSystemIconHelper::CreateSystemIcon(CSystemIconHelper::EIcons) + 73
6 libJRTools.dylib     0x0000000104a288bd JRMessageBox::OnInitialize() + 907
7 libJRTools.dylib     0x0000000104af4657 JRSystemWnd::CreateEx(unsigned int, wchar_t const*, wchar_t const*, unsigned int, JRRect, JRWndPtr, unsigned int, void*, bool, bool) + 791
8 libJRTools.dylib     0x0000000104ad06b8 JRPopupWnd::CreatePopup(JRWndPtr, JRSize, bool, bool) + 420
9 libJRTools.dylib     0x0000000104a28446 JRMessageBox::Show() + 102
10 libJRTools.dylib     0x0000000104a2db56 JRMessageBoxHelper::ShowMessageBox(JRMessageBoxDescriptor*, bool) + 1650
11 JRiver.Media-Center-18     0x00000001003a77e9 0x100000000 + 3831785
12 JRiver.Media-Center-18     0x0000000100ab99c4 0x100000000 + 11246020
13 JRiver.Media-Center-18     0x000000010082f005 0x100000000 + 8581125
14 JRiver.Media-Center-18     0x0000000100390aa0 0x100000000 + 3738272
15 JRiver.Media-Center-18     0x0000000100001a34 start + 52

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib     0x00007fff87b9a7e6 kevent + 10
1 libdispatch.dylib    0x00007fff85cef786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib    0x00007fff85cee316 _dispatch_mgr_thread + 54

Thread 2:
0 libsystem_kernel.dylib     0x00007fff87b9a192 __workq_kernreturn + 10
1 libsystem_c.dylib    0x00007fff8d94b594 _pthread_wqthread + 758
2 libsystem_c.dylib    0x00007fff8d94cb85 start_wqthread + 13

Thread 3:
0 libsystem_kernel.dylib     0x00007fff87b9a192 __workq_kernreturn + 10
1 libsystem_c.dylib    0x00007fff8d94b594 _pthread_wqthread + 758
2 libsystem_c.dylib    0x00007fff8d94cb85 start_wqthread + 13

Thread 4:
0 libsystem_kernel.dylib     0x00007fff87b9a192 __workq_kernreturn + 10
1 libsystem_c.dylib    0x00007fff8d94b594 _pthread_wqthread + 758
2 libsystem_c.dylib    0x00007fff8d94cb85 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000060 rbx: 0x000000010480edb0 rcx: 0x0000000000000000 rdx: 0x00000000000000ee
  rdi: 0x000000010480edb0 rsi: 0x0000000000000060 rbp: 0x00007fff5fbfe010 rsp: 0x00007fff5fbfe010
   r8: 0x000000000000001d r9: 0x00000000000000ec r10: 0x0000000000000000 r11: 0x000000010480edb8
  r12: 0x0000000000000000 r13: 0x000000010480dc30 r14: 0x0000000000000000 r15: 0x000000010480edb0
  rip: 0x00000001059b07dc rfl: 0x0000000000010206 cr2: 0x00000001059b07ac
Logical CPU: 3

Fred1 · « **Reply #14 on:** February 23, 2013, 12:53:14 am »

My crashlog looks very similar on my white MacBook:

Code: [Select]

Process:         Media Center 18 [8802]
Path:            /Applications/Media Center 18.app/Contents/MacOS/Media Center 18
Identifier:      JRiver.Media-Center-18
Version:         18.0.139 (?)
Code Type:       X86-64 (Native)
Parent Process:  launchd [226]

Date/Time:       2013-02-23 07:48:06.515 +0100
OS Version:      Mac OS X 10.7.5 (11G63)
Report Version:  9

Interval Since Last Report:          6411627 sec
Crashes Since Last Report:           61
Per-App Interval Since Last Report:  25 sec
Per-App Crashes Since Last Report:   12
Anonymous UUID:                      94A0E7CC-DEE9-4723-B48A-EA9F2DA077EA

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000

Application Specific Information:
objc[8802]: garbage collection is OFF

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libJRImage.dylib              	0x00000001041557dc CxImage::SetXDPI(int) + 48
1   libJRImage.dylib              	0x0000000104152c9d CxImage::CxImage(unsigned int) + 95
2   libJRImage.dylib              	0x0000000103fc1f2e JRImage::LoadInternal(wchar_t const*, tagSIZE, bool, unsigned int, bool, int, int, bool, bool, JRString const&) + 910
3   libJRImage.dylib              	0x0000000103fc1755 JRImage::Load(wchar_t const*, tagSIZE, bool, unsigned int, bool, wchar_t const*, int, bool, bool) + 2061
4   libJRTools.dylib              	0x000000010251454e CArtHelper::GetArt(ART_PIECES) + 2026
5   libJRTools.dylib              	0x0000000102516083 CSystemIconHelper::CreateSystemIcon(CSystemIconHelper::EIcons) + 73
6   libJRTools.dylib              	0x00000001024ab8bd JRMessageBox::OnInitialize() + 907
7   libJRTools.dylib              	0x0000000102577657 JRSystemWnd::CreateEx(unsigned int, wchar_t const*, wchar_t const*, unsigned int, JRRect, JRWndPtr, unsigned int, void*, bool, bool) + 791
8   libJRTools.dylib              	0x00000001025536b8 JRPopupWnd::CreatePopup(JRWndPtr, JRSize, bool, bool) + 420
9   libJRTools.dylib              	0x00000001024ab446 JRMessageBox::Show() + 102
10  libJRTools.dylib              	0x00000001024b0b56 JRMessageBoxHelper::ShowMessageBox(JRMessageBoxDescriptor*, bool) + 1650
11  JRiver.Media-Center-18        	0x00000001003a77e9 0x100000000 + 3831785
12  JRiver.Media-Center-18        	0x0000000100ab99c4 0x100000000 + 11246020
13  JRiver.Media-Center-18        	0x000000010082f005 0x100000000 + 8581125
14  JRiver.Media-Center-18        	0x0000000100390aa0 0x100000000 + 3738272
15  JRiver.Media-Center-18        	0x0000000100001a34 start + 52

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib        	0x00007fff8ea9e7e6 kevent + 10
1   libdispatch.dylib             	0x00007fff91ba9786 _dispatch_mgr_invoke + 923
2   libdispatch.dylib             	0x00007fff91ba8316 _dispatch_mgr_thread + 54

Thread 2:
0   libsystem_kernel.dylib        	0x00007fff8ea9e192 __workq_kernreturn + 10
1   libsystem_c.dylib             	0x00007fff906a2594 _pthread_wqthread + 758
2   libsystem_c.dylib             	0x00007fff906a3b85 start_wqthread + 13

Thread 3:
0   libsystem_kernel.dylib        	0x00007fff8ea9e192 __workq_kernreturn + 10
1   libsystem_c.dylib             	0x00007fff906a2594 _pthread_wqthread + 758
2   libsystem_c.dylib             	0x00007fff906a3b85 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000060  rbx: 0x0000000102227c60  rcx: 0x0000000000000000  rdx: 0x000000000000027e
  rdi: 0x0000000102227c60  rsi: 0x0000000000000060  rbp: 0x00007fff5fbfe020  rsp: 0x00007fff5fbfe020
   r8: 0x0000000000000008   r9: 0x000000000000027c  r10: 0x0000000000000000  r11: 0x0000000102227c68
  r12: 0x0000000000000000  r13: 0x0000000102226ae0  r14: 0x0000000000000000  r15: 0x0000000102227c60
  rip: 0x00000001041557dc  rfl: 0x0000000000010206  cr2: 0x00000001041557ac
Logical CPU: 1

Binary Images:
       0x100000000 -        0x101315ff7 +JRiver.Media-Center-18 (18.0.139 - ?) <5BEF4097-3BF4-3B6C-94AC-6ACDD9BE374E> /Applications/Media Center 18.app/Contents/MacOS/Media Center 18
       0x1017f2000 -        0x1017f6ff7  libFontRegistryUI.dylib (? - ?) <6EFD0158-64F7-3A65-92E3-875AD0382A5C> /

.
.
.


External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 2
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 2585
    thread_create: 1
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=168.3M resident=101.1M(60%) swapped_out_or_unallocated=67.3M(40%)
Writable regions: Total=34.4M written=4460K(13%) resident=6696K(19%) swapped_out=0K(0%) unallocated=27.9M(81%)
 
REGION TYPE                      VIRTUAL
===========                      =======
CG shared images                    160K
CoreGraphics                         16K
CoreServices                       2428K
MALLOC                             23.9M
MALLOC guard page                    48K
STACK GUARD                        56.0M
Stack                              9752K
VM_ALLOCATE                         236K
__CI_BITMAP                          80K
__DATA                             13.6M
__IMAGE                             528K
__LINKEDIT                         50.2M
__TEXT                            118.2M
__UNICODE                           544K
mapped file                        17.3M
shared memory                       312K
===========                      =======
TOTAL                             293.0M

Model: MacBook3,1, BootROM MB31.008E.B02, 2 processors, Intel Core 2 Duo, 2.2 GHz, 4 GB, SMC 1.24f3
Graphics: Intel GMA X3100, GMA X3100, Built-In, 144 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 667 MHz, 0x7F7F7F7FCB000000, 0x20444F504531423136334232202020202020
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 667 MHz, 0x7F7F7F7FCB000000, 0x20444F504531423136334232202020202020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.36.15)
Bluetooth: Version 4.0.8f17, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST1000LM024 HN-M101MBB, 1 TB
Parallel ATA Device: MATSHITADVD-R   UJ-857E
USB Device: Built-in iSight, apple_vendor_id, 0x8501, 0xfd400000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8205, 0x1a100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x022a, 0x5d200000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2

The same is true for my white 24" iMac on 10.7.5: crashes immediately after program start.

Fred1 · « **Reply #15 on:** February 23, 2013, 04:40:15 am »

No luck with my MacMini server (late 2009) on OS 10.6.8, either.

Doesn't crash, can import and do other things, but doesn't play music.
Stops immediately after trying to start to play.
Doesn't matter if mp3 or m4a.

Unfortunately i have no newer Macs to try.

JimH · « **Reply #16 on:** February 23, 2013, 07:18:23 am »

10.6 still doesn't work correctly.

For people running anything above 10.6, it should run. Can you tell us (again, if needed) the following?

OS version
Machine type
Virus checker
Browser installed

I'm looking for what you might have in common. Thanks for your help and your patience. And sorry for the problem.

-Michael · « **Reply #17 on:** February 23, 2013, 07:46:37 am »

Hi, this is my first posting. I have come over from eLyric as I have a perfectwave dac and macs.

This is only to report that MC18 for Mac is not opening on 10.7.5 but it is working on 10.8.2.

Fred1 · « **Reply #18 on:** February 23, 2013, 08:32:04 am »

Quote from: JimH on February 23, 2013, 07:18:23 am

Can you tell us (again, if needed) the following?

OS version: 10.7.5
Machine type: iMac, MacBook (core2duo)
Virus checker: None
Browser installed: Safari, Firefox

I'm looking for what you might have in common. Thanks for your help and your patience. And sorry for the problem: No problem, it is an alpha version

.

BubbaMike · « **Reply #19 on:** February 23, 2013, 08:12:21 pm »

OS version: 10.7.5
Machine type: Mac Pro 1.1
Virus checker: None
Browsers installed: Safari, Firefox, Chrome

-Michael · « **Reply #20 on:** February 24, 2013, 03:06:44 am »

Im looking for what you might have in common. Thanks for your help and your patience. And sorry for the problem: No problem, it is an alpha version

.

[/quote]

Quite right, don't be sorry. Nice to have mac more in the home network with all my other devices, or soon anyway. Thanks for your work.

taz_er88 · « **Reply #21 on:** February 24, 2013, 08:53:47 am »

I want to report a similar behavior, MC18 started, after a while software crashes.
My configuration is a Macbook Pro Retina 15", no virus checker and only Safari installed.

I observed that crash happens only when the option Auto-import (for Media library) is activated. In my case import is frozen at 14563 files even if my server contains more than 25000 files.

Here is how it looks like:

Code: [Select]

Process:         Media Center 18 [774]
Path:            /Applications/Media Center 18.app/Contents/MacOS/Media Center 18
Identifier:      JRiver.Media-Center-18
Version:         18.0.139 (?)
Code Type:       X86-64 (Native)
Parent Process:  launchd [135]
User ID:         501

Date/Time:       2013-02-24 15:43:51.326 +0100
OS Version:      Mac OS X 10.8.2 (12C2034)
Report Version:  10

Interval Since Last Report:          596842 sec
Crashes Since Last Report:           1182
Per-App Crashes Since Last Report:   27
Anonymous UUID:                      F43E41EC-8A18-E032-FA28-F3657433BC88

Crashed Thread:  4

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000bc358ba2

VM Regions Near 0xbc358ba2:
--> 
    __TEXT                 0000000100000000-0000000101316000 [ 19.1M] r-x/rwx SM=COW  /Applications/Media Center 18.app/Contents/MacOS/Media Center 18

Thread 0:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib        	0x00007fff95ec2686 mach_msg_trap + 10
1   libsystem_kernel.dylib        	0x00007fff95ec1c42 mach_msg + 70
2   com.apple.CoreFoundation      	0x00007fff927b8803 __CFRunLoopServiceMachPort + 195
3   com.apple.CoreFoundation      	0x00007fff927bdee6 __CFRunLoopRun + 1078
4   com.apple.CoreFoundation      	0x00007fff927bd6b2 CFRunLoopRunSpecific + 290
5   com.apple.HIToolbox           	0x00007fff8c3ab0a4 RunCurrentEventLoopInMode + 209
6   com.apple.HIToolbox           	0x00007fff8c3aae42 ReceiveNextEventCommon + 356
7   com.apple.HIToolbox           	0x00007fff8c3aacd3 BlockUntilNextEventMatchingListInMode + 62
8   com.apple.AppKit              	0x00007fff8e4d4613 _DPSNextEvent + 685
9   com.apple.AppKit              	0x00007fff8e4d3ed2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
10  JRiver.Media-Center-18        	0x000000010058aac5 0x100000000 + 5810885
11  JRiver.Media-Center-18        	0x0000000100554e25 0x100000000 + 5590565
12  JRiver.Media-Center-18        	0x0000000100554981 0x100000000 + 5589377
13  JRiver.Media-Center-18        	0x0000000100a73f55 0x100000000 + 10960725
14  JRiver.Media-Center-18        	0x0000000100a740cf 0x100000000 + 10961103
15  JRiver.Media-Center-18        	0x000000010054e464 0x100000000 + 5563492
16  JRiver.Media-Center-18        	0x000000010054e780 0x100000000 + 5564288
17  JRiver.Media-Center-18        	0x000000010055c78f 0x100000000 + 5621647
18  JRiver.Media-Center-18        	0x000000010056678c 0x100000000 + 5662604
19  JRiver.Media-Center-18        	0x0000000100596e9f 0x100000000 + 5861023
20  JRiver.Media-Center-18        	0x0000000100596e9f 0x100000000 + 5861023
21  JRiver.Media-Center-18        	0x00000001005957f8 0x100000000 + 5855224
22  JRiver.Media-Center-18        	0x00000001005940f3 0x100000000 + 5849331
23  com.apple.AppKit              	0x00007fff8e5b96d6 -[NSWindow sendEvent:] + 7053
24  com.apple.AppKit              	0x00007fff8e5b5744 -[NSApplication sendEvent:] + 5761
25  JRiver.Media-Center-18        	0x000000010058aad7 0x100000000 + 5810903
26  JRiver.Media-Center-18        	0x0000000100554e25 0x100000000 + 5590565
27  JRiver.Media-Center-18        	0x0000000100554981 0x100000000 + 5589377
28  JRiver.Media-Center-18        	0x00000001005b0a36 0x100000000 + 5966390
29  JRiver.Media-Center-18        	0x000000010094aca1 0x100000000 + 9743521
30  JRiver.Media-Center-18        	0x00000001007648d7 0x100000000 + 7751895
31  JRiver.Media-Center-18        	0x0000000100595f9e 0x100000000 + 5857182
32  JRiver.Media-Center-18        	0x0000000100595dc6 0x100000000 + 5856710
33  JRiver.Media-Center-18        	0x00000001004fb5ff 0x100000000 + 5223935
34  JRiver.Media-Center-18        	0x0000000100596e9f 0x100000000 + 5861023
35  JRiver.Media-Center-18        	0x0000000100596e9f 0x100000000 + 5861023
36  JRiver.Media-Center-18        	0x0000000100596e9f 0x100000000 + 5861023
37  JRiver.Media-Center-18        	0x0000000100596e9f 0x100000000 + 5861023
38  JRiver.Media-Center-18        	0x0000000100596e9f 0x100000000 + 5861023
39  JRiver.Media-Center-18        	0x0000000100596e9f 0x100000000 + 5861023
40  JRiver.Media-Center-18        	0x0000000100596e9f 0x100000000 + 5861023
41  JRiver.Media-Center-18        	0x00000001005957f8 0x100000000 + 5855224
42  JRiver.Media-Center-18        	0x00000001005940f3 0x100000000 + 5849331
43  com.apple.AppKit              	0x00007fff8e5b96d6 -[NSWindow sendEvent:] + 7053
44  com.apple.AppKit              	0x00007fff8e5b5744 -[NSApplication sendEvent:] + 5761
45  JRiver.Media-Center-18        	0x0000000100390fa0 0x100000000 + 3739552
46  JRiver.Media-Center-18        	0x000000010083a7c7 0x100000000 + 8628167
47  JRiver.Media-Center-18        	0x0000000100390f1a 0x100000000 + 3739418
48  JRiver.Media-Center-18        	0x0000000100390ffa 0x100000000 + 3739642
49  com.apple.CoreFoundation      	0x00007fff927ce47a _CFXNotificationPost + 2554
50  com.apple.Foundation          	0x00007fff90a5a846 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64
51  com.apple.AppKit              	0x00007fff8e4db60d -[NSApplication _postDidFinishNotification] + 292
52  com.apple.AppKit              	0x00007fff8e4db346 -[NSApplication _sendFinishLaunchingNotification] + 216
53  com.apple.AppKit              	0x00007fff8e4d8532 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 566
54  com.apple.AppKit              	0x00007fff8e4d812c -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 351
55  com.apple.Foundation          	0x00007fff90a7412b -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 308
56  com.apple.Foundation          	0x00007fff90a73f8d _NSAppleEventManagerGenericHandler + 106
57  com.apple.AE                  	0x00007fff8e0e7b48 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 307
58  com.apple.AE                  	0x00007fff8e0e79a9 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 37
59  com.apple.AE                  	0x00007fff8e0e7869 aeProcessAppleEvent + 318
60  com.apple.HIToolbox           	0x00007fff8c3b58e9 AEProcessAppleEvent + 100
61  com.apple.AppKit              	0x00007fff8e4d4916 _DPSNextEvent + 1456
62  com.apple.AppKit              	0x00007fff8e4d3ed2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
63  com.apple.AppKit              	0x00007fff8e4cb283 -[NSApplication run] + 517
64  JRiver.Media-Center-18        	0x0000000100390abb 0x100000000 + 3738299
65  JRiver.Media-Center-18        	0x0000000100001a34 start + 52

     ...

REGION TYPE                      VIRTUAL
===========                      =======
CG backing stores                  42.2M
CG image                              4K
CG shared images                   1216K
CoreServices                       1420K
MALLOC                            142.7M
MALLOC guard page                    48K
Memory tag=240                        4K
Memory tag=242                       12K
STACK GUARD                        56.0M
Stack                              16.0M
VM_ALLOCATE                        18.1M
__DATA                             12.4M
__IMAGE                             528K
__LINKEDIT                         53.9M
__TEXT                            117.0M
__UNICODE                           544K
mapped file                        39.2M
shared memory                       308K
===========                      =======
TOTAL                             501.6M

Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f32
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.14)
Bluetooth: Version 4.1.2f9 11046, 2 service, 18 devices, 1 incoming serial ports
Network Service: Display Ethernet, Ethernet, en2
Network Service: Wi-Fi, AirPort, en0
PCI Card: Apple 57761-B0, sppci_ethernet, Thunderbolt@13,0,0
PCI Card: pci11c1,5901, sppci_ieee1394openhci, Thunderbolt@14,0,0
PCI Card: pci12d8,400e, sppci_usbopenhost, Thunderbolt@12,0,0
PCI Card: pci12d8,400e, sppci_usbopenhost, Thunderbolt@12,0,1
PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@12,0,2
Serial ATA Device: APPLE SSD SM768E, 751,28 GB
USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: Portable USB-eSATA, 0x18a5, 0x022d, 0x1d110000 / 6
USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0263, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 9
USB Device: hub_device, apple_vendor_id, 0x9127, 0x40100000 / 2
USB Device: USB Sound Blaster HD, 0x041e  (Creative Labs), 0x30d7, 0x40130000 / 6
USB Device: Apple Thunderbolt Display, apple_vendor_id, 0x9227, 0x40170000 / 5
USB Device: Display Audio, apple_vendor_id, 0x1107, 0x40140000 / 4
USB Device: FaceTime HD Camera (Display), apple_vendor_id, 0x1112, 0x40150000 / 3

JimH · « **Reply #22 on:** February 24, 2013, 09:05:28 am »

Quote from: taz_er88 on February 24, 2013, 08:53:47 am

I observed that crash happens only when the option Auto-import (for Media library) is activated. In my case import is frozen at 14563 files even if my server contains more than 25000 files.

That may be the "smoking gun". Let's hope so. It would make it easier to find the cause.

Auto Import options are under Tools/Import/Configure Auto Import. Try turning off individual locations and features to see if you can identify what may be causing the crash.

You may be able to import a single directory at a time, or 1000 files at a time, or ...

Try turning off all but a single file type (mp3, for example). You can edit a folder and select file types to import.

taz_er88 · « **Reply #23 on:** February 24, 2013, 10:32:52 am »

Jim,

I have first removed all files from the Main Library, then manually imported my complete flac library (26159 files), Auto-import still disabled and I have no crash. So it looks like something goes wrong when the program is watching for a folder and/or with the Auto-import function.

JimH · « **Reply #24 on:** February 24, 2013, 10:37:43 am »

Thanks. That helps.

Do you remember the path(s) where MC was looking? In other words, how was auto import set?

taz_er88 · « **Reply #25 on:** February 24, 2013, 10:42:58 am »

It was on external hard drives.

I did the test with one connected to the USB port and with my NAS:
/Volumes/Verbatim/Ma Musique (USB)
/Volumes/GoFlex Home Public/Musique FLAC/ (NAS)

I have also a crash with 24bits 96KHz flac files, but this is not the right thread, and it needs some more investigation...

JimH · « **Reply #26 on:** February 24, 2013, 10:48:44 am »

You're good to find the source so quickly. Thank you.

paul.raulerson · « **Reply #27 on:** February 24, 2013, 11:18:34 am »

I've been doing imports with multiple external drives with no issues at all, excepting only some issues with file name lengths which I think got fixed with the latest release.

I have not tried with USB-2 drives, but USB-3 and Firewire drives seem to work well here, formatted with MacOS or NTFS.

-Paul

Quote from: JimH on February 24, 2013, 10:48:44 am

You're good to find the source so quickly. Thank you.

MilkyWay72 · « **Reply #28 on:** February 24, 2013, 11:53:42 am »

Hi Guys

I have also a immediate crash when i start the program - see attached report. Anyone an idea ?

Regards
Micha

Code: [Select]


Process:         Media Center 18 [601]
Path:            /Applications/Media Center 18.app/Contents/MacOS/Media Center 18
Identifier:      JRiver.Media-Center-18
Version:         18.0.139 (?)
Code Type:       X86-64 (Native)
Parent Process:  bash [598]
User ID:         502

Date/Time:       2013-02-24 18:51:40.380 +0100
OS Version:      Mac OS X 10.8.2 (12C60)
Report Version:  10

Interval Since Last Report:          1316720 sec
Crashes Since Last Report:           16
Per-App Crashes Since Last Report:   7
Anonymous UUID:                      23F41A9B-F54B-0E8B-7BA0-C3850B4257CF

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libJRImage.dylib              	0x00000001046ad7dc CxImage::SetXDPI(int) + 48
1   libJRImage.dylib              	0x00000001046aac9d CxImage::CxImage(unsigned int) + 95
2   libJRImage.dylib              	0x0000000104519f2e JRImage::LoadInternal(wchar_t const*, tagSIZE, bool, unsigned int, bool, int, int, bool, bool, JRString const&) + 910
3   libJRImage.dylib              	0x0000000104519755 JRImage::Load(wchar_t const*, tagSIZE, bool, unsigned int, bool, wchar_t const*, int, bool, bool) + 2061
4   libJRTools.dylib              	0x00000001042b654e CArtHelper::GetArt(ART_PIECES) + 2026
5   libJRTools.dylib              	0x00000001042b8083 CSystemIconHelper::CreateSystemIcon(CSystemIconHelper::EIcons) + 73
6   libJRTools.dylib              	0x000000010424d8bd JRMessageBox::OnInitialize() + 907
7   libJRTools.dylib              	0x0000000104319657 JRSystemWnd::CreateEx(unsigned int, wchar_t const*, wchar_t const*, unsigned int, JRRect, JRWndPtr, unsigned int, void*, bool, bool) + 791
8   libJRTools.dylib              	0x00000001042f56b8 JRPopupWnd::CreatePopup(JRWndPtr, JRSize, bool, bool) + 420
9   libJRTools.dylib              	0x000000010424d446 JRMessageBox::Show() + 102
10  libJRTools.dylib              	0x0000000104252b56 JRMessageBoxHelper::ShowMessageBox(JRMessageBoxDescriptor*, bool) + 1650
11  JRiver.Media-Center-18        	0x00000001003a77e9 0x100000000 + 3831785
12  JRiver.Media-Center-18        	0x0000000100ab99c4 0x100000000 + 11246020
13  JRiver.Media-Center-18        	0x000000010082f005 0x100000000 + 8581125
14  JRiver.Media-Center-18        	0x0000000100390aa0 0x100000000 + 3738272
15  JRiver.Media-Center-18        	0x0000000100001a34 start + 52

Thread 1:
0   libsystem_kernel.dylib        	0x00007fff85f396d6 __workq_kernreturn + 10
1   libsystem_c.dylib             	0x00007fff8925feec _pthread_workq_return + 25
2   libsystem_c.dylib             	0x00007fff8925fcb3 _pthread_wqthread + 412
3   libsystem_c.dylib             	0x00007fff8924a171 start_wqthread + 13

Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib        	0x00007fff85f39d16 kevent + 10
1   libdispatch.dylib             	0x00007fff844fcdea _dispatch_mgr_invoke + 883
2   libdispatch.dylib             	0x00007fff844fc9ee _dispatch_mgr_thread + 54

Thread 3:
0   libsystem_kernel.dylib        	0x00007fff85f396d6 __workq_kernreturn + 10
1   libsystem_c.dylib             	0x00007fff8925feec _pthread_workq_return + 25
2   libsystem_c.dylib             	0x00007fff8925fcb3 _pthread_wqthread + 412
3   libsystem_c.dylib             	0x00007fff8924a171 start_wqthread + 13

Thread 4:
0   libsystem_kernel.dylib        	0x00007fff85f396d6 __workq_kernreturn + 10
1   libsystem_c.dylib             	0x00007fff8925feec _pthread_workq_return + 25
2   libsystem_c.dylib             	0x00007fff8925fcb3 _pthread_wqthread + 412
3   libsystem_c.dylib             	0x00007fff8924a171 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000060  rbx: 0x00000001015f31a0  rcx: 0x0000000000000000  rdx: 0x0000000010000000
  rdi: 0x00000001015f31a0  rsi: 0x0000000000000060  rbp: 0x00007fff5fbfded0  rsp: 0x00007fff5fbfded0
   r8: 0x0000000000000021   r9: 0x000000000000001c  r10: 0x0000000000000220  r11: 0x00000001015f31a8
  r12: 0x0000000000000000  r13: 0x00000001015f2b10  r14: 0x0000000000000000  r15: 0x00000001015f31a0
  rip: 0x00000001046ad7dc  rfl: 0x0000000000010206  cr2: 0x00000001046ad7ac
Logical CPU: 0

Binary Images:


Model: iMac7,1, BootROM IM71.007A.B03, 2 processors, Intel Core 2 Duo, 2.4 GHz, 6 GB, SMC 1.21f4
Graphics: ATI Radeon HD 2600 Pro, ATI,RadeonHD2600, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 667 MHz, 0x0000000000000000, 0x128866703132355336344350382D59352020
Memory Module: BANK 1/DIMM1, 4 GB, DDR2 SDRAM, 667 MHz, 0x0000000000000000, 0x000000000000000000000000000000000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.36.16)
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST3750640AS Q, 750.16 GB
Parallel ATA Device: MATSHITADVD-R   UJ-85J
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd400000 / 2
USB Device: comm_device, 0x2341, 0x0043, 0x3a200000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8206, 0x1a100000 / 2
USB Device: USB-PS/2 Optical Mouse, 0x046d  (Logitech Inc.), 0xc045, 0x1d100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2

InfernoSTi · « **Reply #29 on:** February 24, 2013, 12:40:48 pm »

Quote from: JimH on February 24, 2013, 09:05:28 am

Auto Import options are under Tools/Import/Configure Auto Import. Try turning off individual locations and features to see if you can identify what may be causing the crash.

This allowed my Mac Mini OSX 10.6.8 to start/run without crashing. Thanks!

John

InfernoSTi · « **Reply #30 on:** February 24, 2013, 12:46:34 pm »

Next up: JRiver for Mac plays 16/44 AIFF files great, same with 24/96 files. It does not play 24/176 files, however. All I get is a "spinning ball" freeze up that can only stopped by "force quitting" the program when I play 24/176 files. Here is the error message on the screen shot...is there an easy setting to account for this?

John

taz_er88 · « **Reply #31 on:** February 24, 2013, 12:58:01 pm »

InfernoSTi,

I had the same problem trying to play 24bit/96KHz flac file on my Video Display. You can go in menu Player -> DSP and change your settings for your 24/176 input file to 16/44.

This is probably due to a temporary lack of capacity of MC18 to properly identify settings of actual playback device.

Jim, can you confirm?

InfernoSTi · « **Reply #32 on:** February 24, 2013, 01:25:31 pm »

Quote from: taz_er88 on February 24, 2013, 12:58:01 pm

InfernoSTi,

I had the same problem trying to play 24bit/96KHz flac file on my Video Display. You can go in menu Player -> DSP and change your settings for your 24/176 input file to 16/44.

This is probably due to a temporary lack of capacity of MC18 to properly identify settings of actual playback device.

Jim, can you confirm?

This worked great...thank you, Taz!

In my case, I set 24/176 and 24/192 files to playback at 24/96. This is under Tools>Options>Audio>DSP & Output Settings.

Then I had to click "OK" on the Options screen to access the DSP screen. Then I could select the output sample rate. I had to exit JRiver each time to set the settings before they would be effective.

Now it automatically down samples the higher sample rates to 24/96 output. Everything plays fine!

Thanks again!

John

JimH · « **Reply #33 on:** February 24, 2013, 01:48:00 pm »

Quote from: MilkyWay72 on February 24, 2013, 11:53:42 am

I have also a immediate crash when i start the program - see attached report. Anyone an idea ?

Read 5 or 6 of the posts just above yours.

BillT · « **Reply #34 on:** February 24, 2013, 02:57:46 pm »

Crashes on startup for me as well; I have read this thread carefully and I can't see any clues as to why. Even tried removing and reinstalling to no effect.

OS X 10.8.2
JR version 18.0.139
No virus checker
Browsers Safari and Firefox

However, this is an ancient imac with a core2duo processor and a mere 4G of memory.

JimH · « **Reply #35 on:** February 24, 2013, 03:11:24 pm »

Any external drives?

Try turning off auto import. Try importing a few files of a single type.

BubbaMike · « **Reply #36 on:** February 24, 2013, 03:13:57 pm »

Quote from: JimH on February 24, 2013, 03:11:24 pm

Any external drives?

Try turning off auto import. Try importing a few files of a single type.

How can you turn off auto import when you can't even open the program? People are telling you that it is crashing immediately upon opening. in my case I click on the icon and it starts to open but never gets completely there.

Matt · « **Reply #37 on:** February 24, 2013, 03:15:52 pm »

It seems like the "crash on startup" folks have Core Duo or older processors.

My guess is we're trying to use an SSE 4.1 instruction during JPEG loading and it's crashing.

To allow us to use SSE 4.1 by hand, where we check the CPU and fallback to a slower routine when necessary, we had to turn on SSE 4.1 support in the compiler. But my guess is that this also told the compiler to use those instructions itself, which we do not want since it will break support for older CPUs.

pirogallo · « **Reply #38 on:** February 25, 2013, 04:10:14 am »

Quote from: Matt on February 24, 2013, 03:15:52 pm

It seems like the "crash on startup" folks have Core Duo or older processors.

This is exactly my situation (10.6). And it crash on startup.

rblnr · « **Reply #39 on:** February 25, 2013, 09:10:33 am »

Quote from: pirogallo on February 25, 2013, 04:10:14 am

This is exactly my situation (10.6). And it crash on startup.

Yep, me too on the Core Duo, but I'm running 10.8.2 on an iMac. Have a new iMac coming soon and will try on my 13" retina MBP. Would like to be able to run it on the Core Duo though, as planning to retire it to permanent music server status.

JimH · « **Reply #40 on:** February 25, 2013, 09:16:25 am »

Quote from: rblnr on February 25, 2013, 09:10:33 am

Yep, me too on the Core Duo, but I'm running 10.8.2 on an iMac. Have a new iMac coming soon and will try on my 13" retina MBP. Would like to be able to run it on the Core Duo though, as planning to retire it to permanent music server status.

We hope to find a solution for this in the next week.

rblnr · « **Reply #41 on:** February 25, 2013, 10:49:42 am »

Quote from: JimH on February 25, 2013, 09:16:25 am

We hope to find a solution for this in the next week.

Great!

JimH · « **Reply #42 on:** February 25, 2013, 06:16:11 pm »

There is a good chance that 18.0.140 will solve some of these problems.

http://yabb.jriver.com/interact/index.php?topic=78529.msg534034#msg534034

Fred1 · « **Reply #43 on:** February 26, 2013, 12:19:18 am »

MC doesn't crash on startup anymore with 18.0.140 on my white MacBook (core2duo, OS 10.7.5).
It imports and works well as far i can see now.
Thanks for the quick fix!

On my MacMini server (OS 10.6.8 ) only the internal sound plays with 18.0.140, my USB soundcard doesn't.

shep · « **Reply #44 on:** February 26, 2013, 12:50:21 am »

Quote from: JimH on February 25, 2013, 06:16:11 pm

There is a good chance that 18.0.140 will solve some of these problems.

http://yabb.jriver.com/interact/index.php?topic=78529.msg534034#msg534034

18.0.140 does the business, guys. 10.6.8 Core 2 Duo 2009 Mini. Plays 24/96 from Firewire OK, too. I just want to say, really, thanks. You've made a lot of people very happy. I've been waiting months for this & I've used Amarra & Pure Music for years. It's a monumental accomplishment and you should be proud.

BubbaMike · « **Reply #45 on:** February 26, 2013, 01:04:08 am »

140 doesn't crash upon opening but it did crash upon closing. Still a step forward.

Fred1 · « **Reply #46 on:** February 26, 2013, 01:46:01 am »

18.0.140 crases when editing a field (album for example) after typing return to store.
No editing possible on iMac 24" (core3duo), OS 10.7.5.

pirogallo · « **Reply #47 on:** February 26, 2013, 06:42:29 am »

core duo 10.6.8
now it load but it crash loading library. trying to open a file the files list showed in the pichup list is greyed.
it seems that it load folders in library but it crash when trying to display the library content.

JimH · « **Reply #48 on:** February 26, 2013, 07:02:48 am »

Quote from: pirogallo on February 26, 2013, 06:42:29 am

core duo 10.6.8
now it load but it crash loading library. trying to open a file the files list showed in the pichup list is greyed.
it seems that it load folders in library but it crash when trying to display the library content.

What type of files do you have? FLAC? MP3?

Try importing a single file type.

Try importing a directory that has just a few files.

If you use any external drives, disconnect them.

pirogallo · « **Reply #49 on:** February 26, 2013, 11:36:45 am »

Quote from: JimH on February 26, 2013, 07:02:48 am

What type of files do you have? FLAC? MP3?

Try importing a single file type.

Try importing a directory that has just a few files.

If you use any external drives, disconnect them.

I have Aiff and ALAC, all in external drives (USB). I will copy few in local drive and try. Thanks Jim.

INTERACT FORUM

Author Topic: Crash reporting (Read 15920 times)