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Author Topic: What kind of company sells software with no support?  (Read 991 times)

atodzia

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What kind of company sells software with no support?
« on: March 11, 2013, 01:26:31 pm »
I am really perplexed that a company can sell software and just offer a user forum for support and not provide even an email address for problems? :(
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Matt

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Re: What kind of company sells software with no support?
« Reply #1 on: March 11, 2013, 01:27:54 pm »
This is support.

More here:
http://yabb.jriver.com/interact/index.php?topic=43159.0

Closing this now.
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Matt Ashland, JRiver Media Center

JimH

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Re: What kind of company sells software with no support?
« Reply #2 on: March 11, 2013, 01:38:17 pm »
Just to explain a little...

Our price point doesn't allow us to provide a lot of personal support, so we use the forum.  When we answer a question on the forum, hundreds of people may benefit.  The forum also puts you in touch with others who have the same equipment or the same problems.
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