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[woolooloo]

I got some new music so started up MC18 to fix the tags how I like them. It wanted to update when I started it, so I let it update to 18.0.175.

The first album I went to add had "(US Version)" after the album name in the tags, so I went to the Action Window and tried to delete the out of the album name tag and MC crashed. I restarted and tried to change the album name in lots of different ways and it kept crashing. I tried to update the album name of an older album and it crashed. I tried to update other tags on other songs and it crashed. I can't change any tags without MC crashing!

I backed up my library and completely uninstalled MC18.0.175 and installed MC18.0.177 and let it rebuild the library and tried to update tags and it crashed.

I'm at a loss now, any ideas how to get MC to let me use it again because it is the digital equivalent of a paperweight to me now.

[Matt]

Sorry about the problem.

We're not hearing a lot of this.  Is it only certain files?

If so, could you provide a sample to logs (at) jriver (dot) com?

Thanks.

[woolooloo]

Unfortunately it is happening on every file that I try to tag now. I can change tags from a drop-down list, but as soon as I try to type into a tag it crashes on the first character I type (or delete).

I'm having a bit of deja vu, I think I encountered this recently but unfortunately I can't remember what I did to resolve it. I'll try rebooting and anything else that I can think of once I get to a place in my work where I can shut down.

[JimH]

Are you recording TV at the same time?  There is a known problem with it.

[Matt]

It sounds like it might be the edit control, but would you be willing to send a sample file and library backup anyway?  Maybe we'll get lucky and be able to reproduce and then fix it.

Thanks for your help.

[woolooloo]

I only use MC for music, I'm not recording anything.

I'll try to find a short music file and send it with a copy of my library.

[woolooloo]

Finally reached a stopping point in my work where I could shut down. After a reboot, the problem appears to have gone away.

Now that I've thought about it a bit, I seem to recall that the last time this happened, it cleared up after I closed Dexpot, so there might be an incompatibility there. I can confirm if I see it happen again if anyone cares...

[Matt]

I can confirm if I see it happen again if anyone cares...

Please.  We like to understand mysteries like these.

Thanks.

[woolooloo]

The problem did come back and closing Dexpot did clear it up without needing to reboot or anything else. I seem to recall the first time I tracked it to Dexpot that Dexpot was doing something weird that made me draw the connection. This time I didn't see anything odd out of Dexpot, if Dexpot hadn't asked me to update when I rebooted so that it triggered a memory, it probably never would have occurred to me.

Anyways, not a huge deal and I can live with it. If you guys happen to track it down and fix it, even better

Thanks for the great support.

[Matt]

We'll try Dexpot and see if we can reproduce it.  Hopefully we'll learn something.

It might be worth asking the Dexpot guys as well.

[Matt]

I installed Dexpot but haven't been able to see a crash when editing.  Could you provide a step-by-step?

Thanks.