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Author Topic: Question regarding restore / license key  (Read 741 times)

JohanH1980

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Question regarding restore / license key
« on: June 27, 2013, 03:22:18 pm »

Hi there!

I own 2 pc's and I initially wanted to buy JRiver to use it on pc 2. However, I was for some reason not able to complete the purchase procedure on this pc (website didn't load after entering personal information). So I tried to use pc 1 to complete the purchase which worked. JRiver was automatically licensed on PC 1.

I tried to insert the purchase key on the trial startup screen of pc 2, but this screen for some reason didn't appear so I went to the help section and entered the purchase code. Now the program is licensed and I received an e-mail I had 9 restores left.

However, today I started the program on pc 1 and it again asked me for my registration code on the trial startup screen, as if it had never been registered. So I entered my registration code but then afterwards I received an e-mail mentioning that I had only 8 restores left.

How come I had to register the program twice on PC 1? I just want to avoid spending my restore credits unnecessarily.

Kind regards,

Johan
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JimH

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Re: Question regarding restore / license key
« Reply #1 on: June 27, 2013, 04:09:50 pm »

Our wiki has a topic called Restoring a License.
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