INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: MC19 on XP won't install [Solved]  (Read 4709 times)

N2audio

  • Recent member
  • *
  • Posts: 14
MC19 on XP won't install [Solved]
« on: August 17, 2013, 02:18:21 pm »
I'm trying to upgrade 2 pc's to MC19....one is currently the server for MC18 and the other is a client.
I upgraded the server first with no issues.  Next I attempted to upgrade the client and the installer starts and moves through the "accept window" and the "express/custom" window and then hangs....ie "installer not responding".
Anyone have any suggestions?  I haven't uninstalled MC18 on either the server or client.
Thanks for suggestions.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72413
  • Where did I put my teeth?
MC19 on XP won't install
« Reply #1 on: August 17, 2013, 02:38:41 pm »
Security software blocking?
Logged

N2audio

  • Recent member
  • *
  • Posts: 14
MC19 on XP won't install
« Reply #2 on: August 17, 2013, 02:45:28 pm »
Windows firewall running with no antivirus/malware software.  MC18 works flawlessly....latest version upgrades never an issue.
Thanks
Logged

MrC

  • Citizen of the Universe
  • *****
  • Posts: 10462
  • Your life is short. Give me your money.
MC19 on XP won't install
« Reply #3 on: August 17, 2013, 02:51:35 pm »
Not even Microsoft Security Essentials?
Logged
The opinions I express represent my own folly.

N2audio

  • Recent member
  • *
  • Posts: 14
MC19 on XP won't install
« Reply #4 on: August 17, 2013, 03:05:11 pm »
Not familiar with security essentials.  It's Windows XP/Service Pack3 with all updates.
Logged

MrC

  • Citizen of the Universe
  • *****
  • Posts: 10462
  • Your life is short. Give me your money.
MC19 on XP won't install
« Reply #5 on: August 17, 2013, 04:27:12 pm »
Can you post a screenshot of your Task Manager > Process tab?  Click the Image Name column to sort before taking the screenshot.
Logged
The opinions I express represent my own folly.

N2audio

  • Recent member
  • *
  • Posts: 14
MC19 on XP won't install
« Reply #6 on: August 18, 2013, 07:57:14 am »
I've attached the printscreen per request.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72413
  • Where did I put my teeth?
Re: MC19 on XP won't install
« Reply #7 on: August 18, 2013, 08:38:16 am »
I don't know what the problem could be, but try shutting down the iTunes/iPod processes and the Amazon Music player process.

The firewall might also be stopping something.
Logged

N2audio

  • Recent member
  • *
  • Posts: 14
Re: MC19 on XP won't install
« Reply #8 on: August 18, 2013, 10:14:06 am »
Jim, I shut down the services as suggested......still unable to install.  Firewall looks okay...Windows notifies if it blocks and I've received no notifications.
Thanks
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72413
  • Where did I put my teeth?
Re: MC19 on XP won't install
« Reply #9 on: August 18, 2013, 10:48:13 am »
Disable it to test.
Logged

N2audio

  • Recent member
  • *
  • Posts: 14
Re: MC19 on XP won't install
« Reply #10 on: August 18, 2013, 11:15:59 am »
Done.....no change, install continues to crash
Logged

MrC

  • Citizen of the Universe
  • *****
  • Posts: 10462
  • Your life is short. Give me your money.
Re: MC19 on XP won't install
« Reply #11 on: August 18, 2013, 12:34:54 pm »
I'd guess this one: robotaskbaricon.exe
Logged
The opinions I express represent my own folly.

N2audio

  • Recent member
  • *
  • Posts: 14
Re: MC19 on XP won't install
« Reply #12 on: August 18, 2013, 12:48:55 pm »
Not the Robo icon.   I shut down the process.....MC19 install continues to crash
Logged

kensn

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 1362
Re: MC19 on XP won't install
« Reply #13 on: August 18, 2013, 12:52:34 pm »
Did you use the same file to update both PCs. Could it be the one that is failing is a bad download. Can you use a USB stick to get the file from the PC that installed correctly and try that file on the uncooperative pc?
Logged
If(IsEmpty([Coffee Cup]), Coffee, Drink)

N2audio

  • Recent member
  • *
  • Posts: 14
Re: MC19 on XP won't install
« Reply #14 on: August 18, 2013, 01:02:00 pm »
I've actually downloaded a new file and tried that file.....no change.  The file that worked on the server pc was copied over my network from my desktop(client).....the one that I'm unable to install on.
Thanks for all the help.  Hopefully, we'll get it figured out.
Logged

N2audio

  • Recent member
  • *
  • Posts: 14
Re: MC19 on XP won't install
« Reply #15 on: August 18, 2013, 01:46:38 pm »
Resolved.   I loaded another library(unloaded current library) and the install completed.  I've got some file issues....ie 2 files etc. but this change fixed the install issue and I now have a version of MC19 running on both PCs. 
Thanks again for all the folks that offered suggestions.
Logged
Pages: [1]   Go Up
« previous next »