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Author Topic: MC19 on XP won't install [Solved]  (Read 4707 times)

N2audio

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MC19 on XP won't install [Solved]
« on: August 17, 2013, 02:18:21 pm »
I'm trying to upgrade 2 pc's to MC19....one is currently the server for MC18 and the other is a client.
I upgraded the server first with no issues.  Next I attempted to upgrade the client and the installer starts and moves through the "accept window" and the "express/custom" window and then hangs....ie "installer not responding".
Anyone have any suggestions?  I haven't uninstalled MC18 on either the server or client.
Thanks for suggestions.
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JimH

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MC19 on XP won't install
« Reply #1 on: August 17, 2013, 02:38:41 pm »
Security software blocking?
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N2audio

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MC19 on XP won't install
« Reply #2 on: August 17, 2013, 02:45:28 pm »
Windows firewall running with no antivirus/malware software.  MC18 works flawlessly....latest version upgrades never an issue.
Thanks
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MrC

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MC19 on XP won't install
« Reply #3 on: August 17, 2013, 02:51:35 pm »
Not even Microsoft Security Essentials?
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N2audio

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MC19 on XP won't install
« Reply #4 on: August 17, 2013, 03:05:11 pm »
Not familiar with security essentials.  It's Windows XP/Service Pack3 with all updates.
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MrC

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MC19 on XP won't install
« Reply #5 on: August 17, 2013, 04:27:12 pm »
Can you post a screenshot of your Task Manager > Process tab?  Click the Image Name column to sort before taking the screenshot.
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N2audio

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MC19 on XP won't install
« Reply #6 on: August 18, 2013, 07:57:14 am »
I've attached the printscreen per request.
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JimH

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Re: MC19 on XP won't install
« Reply #7 on: August 18, 2013, 08:38:16 am »
I don't know what the problem could be, but try shutting down the iTunes/iPod processes and the Amazon Music player process.

The firewall might also be stopping something.
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N2audio

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Re: MC19 on XP won't install
« Reply #8 on: August 18, 2013, 10:14:06 am »
Jim, I shut down the services as suggested......still unable to install.  Firewall looks okay...Windows notifies if it blocks and I've received no notifications.
Thanks
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JimH

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Re: MC19 on XP won't install
« Reply #9 on: August 18, 2013, 10:48:13 am »
Disable it to test.
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N2audio

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Re: MC19 on XP won't install
« Reply #10 on: August 18, 2013, 11:15:59 am »
Done.....no change, install continues to crash
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MrC

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Re: MC19 on XP won't install
« Reply #11 on: August 18, 2013, 12:34:54 pm »
I'd guess this one: robotaskbaricon.exe
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N2audio

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Re: MC19 on XP won't install
« Reply #12 on: August 18, 2013, 12:48:55 pm »
Not the Robo icon.   I shut down the process.....MC19 install continues to crash
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kensn

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Re: MC19 on XP won't install
« Reply #13 on: August 18, 2013, 12:52:34 pm »
Did you use the same file to update both PCs. Could it be the one that is failing is a bad download. Can you use a USB stick to get the file from the PC that installed correctly and try that file on the uncooperative pc?
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N2audio

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Re: MC19 on XP won't install
« Reply #14 on: August 18, 2013, 01:02:00 pm »
I've actually downloaded a new file and tried that file.....no change.  The file that worked on the server pc was copied over my network from my desktop(client).....the one that I'm unable to install on.
Thanks for all the help.  Hopefully, we'll get it figured out.
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N2audio

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Re: MC19 on XP won't install
« Reply #15 on: August 18, 2013, 01:46:38 pm »
Resolved.   I loaded another library(unloaded current library) and the install completed.  I've got some file issues....ie 2 files etc. but this change fixed the install issue and I now have a version of MC19 running on both PCs. 
Thanks again for all the folks that offered suggestions.
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