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Author Topic: Multiple Credit Card Charges  (Read 1163 times)

e2mktg

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Multiple Credit Card Charges
« on: September 16, 2013, 09:49:25 pm »
Hi, there is an error on the license page that displays after you purchase a license. I left this page open and each time the browser renewed the page (after browser crash) I was charged for a new license! I have now been charged for 3 licenses - 1 I wanted and 2 I don't need. Can someone direct me to customer service to resolve this over charge please?

Thank you!
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Matt

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Re: Multiple Credit Card Charges
« Reply #1 on: September 16, 2013, 10:05:35 pm »
Welcome.

Deanna from JRiver will correct this and be in touch with you tomorrow.   She's Deanna at jriver.
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Matt Ashland, JRiver Media Center

JimH

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Re: Multiple Credit Card Charges
« Reply #2 on: September 17, 2013, 07:34:02 am »
It happens if you back through a purchase page in your browser.
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