INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: Multiple Credit Card Charges  (Read 1169 times)

e2mktg

  • Member
  • *
  • Posts: 1
Multiple Credit Card Charges
« on: September 16, 2013, 09:49:25 pm »

Hi, there is an error on the license page that displays after you purchase a license. I left this page open and each time the browser renewed the page (after browser crash) I was charged for a new license! I have now been charged for 3 licenses - 1 I wanted and 2 I don't need. Can someone direct me to customer service to resolve this over charge please?

Thank you!
Logged

Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 42330
  • Shoes gone again!
Re: Multiple Credit Card Charges
« Reply #1 on: September 16, 2013, 10:05:35 pm »

Welcome.

Deanna from JRiver will correct this and be in touch with you tomorrow.   She's Deanna at jriver.
Logged
Matt Ashland, JRiver Media Center

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72396
  • Where did I put my teeth?
Re: Multiple Credit Card Charges
« Reply #2 on: September 17, 2013, 07:34:02 am »

It happens if you back through a purchase page in your browser.
Logged
Pages: [1]   Go Up