Home
Download
Purchase
Support
Company
INTERACT FORUM
October 31, 2024, 07:03:38 pm
Welcome,
Guest
Please
login
or
register
.
1 Hour
1 Day
1 Week
1 Month
Forever
Login with username, password and session length
Home
Help
Search
Calendar
Login
Register
INTERACT FORUM
>
More
>
Old Versions
>
JRiver Media Center 19 for Windows
>
Problem with purchase
« previous
next »
Pages: [
1
]
Go Down
Print
Author
Topic: Problem with purchase (Read 1359 times)
Vali Mihai
Recent member
Posts: 32
Problem with purchase
«
on:
September 30, 2013, 05:49:56 am »
Hello. I have tried several times to buy an upgrade for MC19 but every time i click on purchase button i received an error message:
There is a problem with your information. Please check and try again. Important: Your e-mail and password will be needed to restore, so please enter a valid e-mail address and a password you can remember.
. I Have to say that all informations including the card are correct. What can i do?
Logged
JimH
Administrator
Citizen of the Universe
Posts: 72367
Where did I put my teeth?
Re: Problem with purchase
«
Reply #1 on:
September 30, 2013, 06:57:42 am »
Are there any non-English characters in the e-mail? If it's the same as your forum address, it should be no problem.
I'm sorry for the problem.
Logged
JRiver
Getting Started
Up and Running
FAQ
Weird problems
License Info
Wiki
S
Vali Mihai
Recent member
Posts: 32
Re: Problem with purchase
«
Reply #2 on:
September 30, 2013, 07:08:01 am »
No. They aren't. I have tried also with other mail addresses and i have the same problem. I checked the credit card too. There are enough money for the transaction. What can i do? My trial has expired and i have all my stuff in there. I have licence for 18, 17, 16 ,15, 14, 13 but i want to use this version for the new futures....
Logged
JimH
Administrator
Citizen of the Universe
Posts: 72367
Where did I put my teeth?
Re: Problem with purchase
«
Reply #3 on:
September 30, 2013, 08:41:14 am »
I'm sorry, but I don't know what the problem could be. If it isn't working, it still may be a credit card problem. We have no visibility into the system, so I can't help.
Paypal might work.
Logged
JRiver
Getting Started
Up and Running
FAQ
Weird problems
License Info
Wiki
S
Vali Mihai
Recent member
Posts: 32
Re: Problem with purchase
«
Reply #4 on:
October 01, 2013, 01:24:25 am »
If you give an account i will pay the license through bank transfer.
Logged
JimH
Administrator
Citizen of the Universe
Posts: 72367
Where did I put my teeth?
Re: Problem with purchase
«
Reply #5 on:
October 01, 2013, 07:14:25 am »
We don't do that. Sorry. Paypal is a very good service.
Logged
JRiver
Getting Started
Up and Running
FAQ
Weird problems
License Info
Wiki
S
Print
Pages: [
1
]
Go Up
« previous
next »
INTERACT FORUM
>
More
>
Old Versions
>
JRiver Media Center 19 for Windows
>
Problem with purchase