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[Fungud]

For some reason, you all used to be included here:
http://en.wikipedia.org/wiki/Comparison_of_audio_player_software

But, no more.  ?

Odd, as I think MC is the best digital media center around...

Be a shame if other people never get a chance to experience the best of the best.


Edit:
Seems like MC has 'fallen off' a bit. For whatever weird reason, they (you) weren't included in
this silly Lifehacker poll of best audio players either.  http://lifehacker.com/best-desktop-music-player-1348058921

[kensn]

Either is iTunes...

Maybe MC is has reached "Don't need to tell people about it" status ...

Ken

[Fungud]

Heh, that'd be nice.

[Arindelle]

Wikipedia can be edited/appended 

[StFeder]

Ever wondered why even Winamp and Windows Media Player aren't listed there?

A longer time ago (two years) I updated this article a view times for being accurate with MC/MJ. It is intended that MC isn't listed there! It is listed at the list of Videoplayers. You'll find Winamp and Windows Media Player there too. So everything is as the author(s) had intended it

BTW: The first sentences in this article are those:

This article is about audio player software. For a comparison of video player software (including software able to play audio and video), see Comparison of video player software. For a comparison of hardware device type portable media players, see Comparison of portable media players.

[astromo]

The MC entry from Wikipedia states:

Stable release    18.0.106

So, that gives you a clue as to how far out of date it is:
http://en.wikipedia.org/wiki/JRiver_Media_Center
No mention of MC19, Mac OSX or Linux.

Given the audio horsepower under the MC engine, coverage of this capability in reasonable depth is notable by its absence.

[JimH]

So fix it!  I think Mr Chriz did the original article.

[kstuart]

So fix it!  I think Mr Chriz did the original article.

I think this clarifies something.

There are some very reasonable aspects to the JRiver Customer Support system.

But, when it comes down to it, you want all the benefits of Capitalism (income), and none of the downsides (expenses), and all the benefits of Charity (free volunteer labor), and none of the downsides (non-profit).

[JimH]

Right.  We basically think of our customers like this:

[kensn]

Dang Jim.. now my face is sore from laughing..

[Matt]

Dang Jim.. now my face is sore from laughing..

Stop laughing and get back to work!

[kensn]

Sorry Boss....

***goes back to work***

[kstuart]

I think what you are missing is the distinction between:

* Customers helping other customers to solve problems.  In that case, volunteers do directly benefit the other customers.

* Customers doing free marketing work (such as creating Wikipedia pages).  This only benefits the company as a profit making enterprise.

* Customers sending chickens.  This seems to benefit no one, least of all the chickens.

[Arindelle]

Loved the photo Jim!  Split a gut on that one

[Fabricio]

Right.  We basically think of our customers like this:

I believe. 

I'm going back to work now 

JimH, you are also a humorist.

[MrC]

* Customers doing free marketing work (such as creating Wikipedia pages).  This only benefits the company as a profit making enterprise.

This is a narrow, and I think incorrect, view.

The more successful <insert company name here> is, the more likely you are to get the features you personally want.  If someone can offload a few mundane tasks from the few folks in the trenches, they have more hours to work directly on the product.  The corollary to this is that product prices can be raised, and <insert company name here> can hire additional worker bees to perform the mundane tasks.  It is up to each user/helper to define just how much contribution and support they are willing to provide.  In the end, hours cost money, and each of us pays one way or the other.  These ancillary costs can be amortized over the entire user base, or distributed to a few willing and able folks.

Another aspect overlooked here is that certain things are not high priority, so suggesting that someone (who feels the priority is higher than JRiver deems it) to take care of the problem seems perfectly reasonable.

[kstuart]

MrC - If only that was how things were working.  If only.

Instead, as the customers do some of the marketing tasks, the employees are freed up to do versions for other operating systems and special versions for corporate customers.

If I could get one minute of developer time to answers questions, in exchange for an hour of time spent answering other customers' support questions, I would be happy, but I cannot get any.

If I search Interact for past discussions, I find that the Staff used to spend much more time with customer needs.  The change occurred with the start of the Mac version...

[MrC]

You sound disgruntled.  And I perceive you coming off as rather authoritarian, and sometimes pushing your opinion a bit much.

Give these folks the benefit of the doubt.  I think you've mentioned you did some soft. engineering work in the past.  Try recalling (or imagining) what it is like be constrained by the development pressures, deadlines, customer demands, and financial constraints dictated by a small company that has not broken out.

You're not happy with JRiver's attention to other platforms, and the lack of attention for you.  You're not the proxy voice for other customers, so you can only speak to your own dissatisfaction.

And don't assume the bargain you make is the deal JRiver accepts (one hour your time = one minute their time).  That's a one-sided contract you authored and executed in your own mind.  Help users because you like helping users, with no expectations of reward.  Otherwise, maybe there are more fulfilling endeavors better suited to your temperament.

[fitbrit]

You could also stop helping anyone. Then if you get a single minute of developer time, that would be a HUGE return on investment.