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[jmm17]

Hi,

I recently upgraded to Windows 8.1. This has caused havoc with several of my applications, unfortunately JRiver was one of them.

JRiver starts fine, but if I attempt to switch to Theater View the application becomes unresponsive and Windows eventually kills it after searching in vain for a solution.

The following errors appear in the Windows Application event viewer:

# Error 1:
Faulting application name: Media Center 18.exe, version: 18.0.212.0, time stamp: 0x51ffbb75
Faulting module name: d3d9.dll, version: 6.3.9600.16384, time stamp: 0x52158d9b
Exception code: 0xc000001d
Fault offset: 0x00032a9c
Faulting process ID: 0x418
Faulting application start time: 0x01cede607cd10b17
Faulting application path: C:\Program Files (x86)\J River\Media Center 18\Media Center 18.exe
Faulting module path: C:\WINDOWS\SYSTEM32\d3d9.dll
Report ID: be68453f-4a53-11e3-bee4-94de806b345a
Faulting package full name:
Faulting package-relative application ID:

# Error 2
Windows cannot access the file  for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Media Center 18 because of this error.

Program: Media Center 18
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
   - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
   - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: 00000000
Disk type: 0

I have attempted re-installing but with no luck.

Is anyone else having this issue?

Thanks,
James

[JimH]

Theater View uses 3D drawing.  Your video driver may need to be updated.