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Author Topic: Visual C++ runtime error?  (Read 5377 times)

Zootsuit

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Visual C++ runtime error?
« on: November 26, 2013, 06:00:12 pm »
I just installed 19 and am experiencing some unusual behavior.

My desktop has NAS 5 redundancy storage and acts as the server. I have 2 clients (3, actually, with an iPad and Parallels Access) - an old Toshiba ultralight that runs Windows XP and a new Microsoft Surface Pro running Windows 8. The desktop is Windows 7, with loads of resources. With my prior laptop client and MC 18, the server ran flawlessly and I didn't experience crashes.

About a week ago, I upgraded to MC 19 at almost the same time I replaced the old laptop client with the Surface.
Since then, I have begun experiencing server crashes, primarily but not exclusively when I access the server with the Surface. The error message is that the program terminated prematurely due to a run-time error. The message isn't numerically coded - it simply bears the caption Visual C++. I tried checking to see if I needed to reinstall elements of that on the server, but I apparently have the full house.

I've read through the Forum and know that there's unhappiness with the Surface, esp. Jim and Matt, but I'm stuck with it for the moment if that's the problem. I haven't regressed to 18 yet in the hope that I can find a different solution.

Has anyone else experienced this behavior? It's possible there's some program conflict I haven't identified yet but there haven't been any new/changed programs on the server and its hard to believe that a new piece of hardware running Windows 8 is in and of itself triggering this.

Any suggestions will be welcome.
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glynor

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Re: Visual C++ runtime error?
« Reply #1 on: November 26, 2013, 06:03:30 pm »
Make sure you are on the latest builds on all machines.

There was a crashing-bug in MCWS (the web back end for the Library Server) a few builds back.
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JimH

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Re: Visual C++ runtime error?
« Reply #2 on: November 26, 2013, 06:04:51 pm »
Zoot,
Could you try 19.0.82 from the top of this board?

Thanks.
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Zootsuit

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Re: Visual C++ runtime error?
« Reply #3 on: November 27, 2013, 04:52:05 am »
I've updated two devices to 082. (The 3rd is in my office ATM.) I left the Surface and the server open overnight but not actively running any music. I found the server crashed this AM with the same runtime error message.  >:(

I checked the media network log on the server, didn't see anything unusual to my untutored eyes, but did find 5 copies of the server icon open when I checked the system tray. Four disappeared immediately when I touched them with the cursor. I elected to start the server function when I open MC and have a habit of reconfirming that the server is running while MC is open, which may result in the multiple icons. Would that somehow trigger the crashes?

Anyway, here's the system info if that helps. As I mentioned, I didn't add any new programs or hardware after I installed 19. Happy Thanksgiving to the folks behind MC, and thanks for creating a superb media tool:

Code: [Select]
Media Center
    Install Path: C:\Program Files (x86)\J River\Media Center 19\
    Interface Plugins: TiVo Server (running)
    JRMark: never run
    Library: 2233516 files, 321 MB in library, 67.8 MB in thumbnails
    Resources: 523 MB memory, 17303 handles
    Version: 19.0.82.0 Registered
Memory & CPU
    CPU features: MMX, SSE2, SSE3, SSSE3, SSE4.1, AVX
    Free Physical Memory: 5.5 GB
    Total Memory: 15.9 GB
Operating System
    Microsoft Windows 7 64-bit
Power
    No entries that affect the system power state
Batteries
    Microsoft Composite Battery (driver 6.1.7600.16385)
Computer
    ACPI x64-based PC (driver 6.1.7600.16385)
Disk drives
    MICRONET FANTOM DRIVE USB Device (driver 6.1.7600.16385)
    Seagate Expansion Desk USB Device (driver 6.1.7600.16385)
    ST1000DM003-1CH162 (driver 6.1.7600.16385)
    USB Mass  Storage Device USB Device (driver 6.1.7600.16385)
Display adapters
    Intel(R) HD Graphics (driver 8.15.10.2761)
DVD/CD-ROM drives
    HL-DT-ST DVDRAM GH24NS95 (driver 6.1.7601.17514)
Human Interface Devices
    HID-compliant consumer control device (driver 6.1.7600.16385)
    HID-compliant consumer control device (driver 6.1.7600.16385)
    HID-compliant device (driver 6.1.7601.17514)
    HID-compliant device (driver 6.1.7601.17514)
    HID-compliant device (driver 6.1.7601.17514)
    USB Input Device (driver 6.1.7601.17514)
    USB Input Device (driver 6.1.7601.17514)
    USB Input Device (driver 6.1.7601.17514)
    USB Input Device (driver 6.1.7601.17514)
IDE ATA/ATAPI controllers
    Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller (driver 11.1.0.1006)
Imaging devices
    WSD Scan Device (driver 6.1.7600.16385)
Keyboards
    HID Keyboard Device (driver 6.1.7601.17514)
Mice and other pointing devices
    HID-compliant mouse (driver 6.1.7600.16385)
Monitors
    Generic PnP Monitor (driver 6.1.7600.16385)
Network adapters
    Microsoft Virtual WiFi Miniport Adapter (driver 6.1.7600.16385)
    Qualcomm Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20) (driver 2.1.0.7)
    Realtek RTL8192CE Wireless LAN 802.11n PCI-E NIC (driver 1005.17.329.2011)
Network Infrastructure Devices
    Microsoft Wireless Router Module (driver 1.0.0.2)
Portable Devices
    F:\ (driver 6.1.7600.16385)
Ports (COM & LPT)
    Communications Port (COM1) (driver 6.1.7600.16385)
Processors
    Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz (driver 6.1.7600.16385)
    Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz (driver 6.1.7600.16385)
    Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz (driver 6.1.7600.16385)
    Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz (driver 6.1.7600.16385)
Sound, video and game controllers
    ASUS Xonar DGX Audio Device (driver 7.12.8.1800)
    Intel(R) Display Audio (driver 6.1.7601.17514)
    Parallels Virtual Audio Controller (driver 9.0.22731.0)
    VIA High Definition Audio (driver 6.0.1.10100)
Storage volume shadow copies
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
System devices
    ACPI Fan (driver 6.1.7601.17514)
    ACPI Fan (driver 6.1.7601.17514)
    ACPI Fan (driver 6.1.7601.17514)
    ACPI Fan (driver 6.1.7601.17514)
    ACPI Fan (driver 6.1.7601.17514)
    ACPI Fixed Feature Button (driver 6.1.7601.17514)
    ACPI Power Button (driver 6.1.7601.17514)
    ACPI Thermal Zone (driver 6.1.7601.17514)
    ACPI Thermal Zone (driver 6.1.7601.17514)
    BitDefender AVC HV (driver 3.10.7096.4224)
    Composite Bus Enumerator (driver 6.1.7601.17514)
    Direct memory access controller (driver 6.1.7601.17514)
    File as Volume Driver (driver 6.1.7600.16385)
    High Definition Audio Controller (driver 6.1.7601.17514)
    High precision event timer (driver 6.1.7601.17514)
    HPA07A42 (HP Photosmart 7520 series) (driver 6.1.7601.17514)
    Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10 (driver 9.3.0.1020)
    Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 4 - 1E16 (driver 9.3.0.1020)
    Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 5 - 1E18 (driver 9.3.0.1020)
    Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 7 - 1E1C (driver 9.3.0.1020)
    Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 8 - 1E1E (driver 9.3.0.1020)
    Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22 (driver 9.3.0.1011)
    Intel(R) 82801 PCI Bridge - 244E (driver 6.1.7601.17514)
    Intel(R) 82801 PCI Bridge - 244E (driver 6.1.7601.17514)
    Intel(R) 82802 Firmware Hub Device (driver 6.1.7601.17514)
    Intel(R) Management Engine Interface
    Intel(R) Z77 Express Chipset LPC Controller - 1E44 (driver 9.3.0.1020)
    IPBusEnum Root Enumerator (driver 6.1.7601.17514)
    Microsoft ACPI-Compliant System (driver 6.1.7601.17514)
    Microsoft System Management BIOS Driver (driver 6.1.7601.17514)
    Microsoft Virtual Drive Enumerator Driver (driver 6.1.7601.17514)
    Motherboard resources (driver 6.1.7601.17514)
    Motherboard resources (driver 6.1.7601.17514)
    Motherboard resources (driver 6.1.7601.17514)
    Motherboard resources (driver 6.1.7601.17514)
    Motherboard resources (driver 6.1.7601.17514)
    Numeric data processor (driver 6.1.7601.17514)
    PCI bus (driver 1.0.3.214)
    PCI standard PCI-to-PCI bridge (driver 6.1.7601.17514)
    Plug and Play Software Device Enumerator (driver 6.1.7601.17514)
    Programmable interrupt controller (driver 6.1.7601.17514)
    Remote Desktop Device Redirector Bus (driver 6.1.7600.16385)
    System board (driver 6.1.7601.17514)
    System board (driver 6.1.7601.17514)
    System CMOS/real time clock (driver 6.1.7601.17514)
    System timer (driver 6.1.7601.17514)
    Terminal Server Keyboard Driver (driver 6.1.7601.17514)
    Terminal Server Mouse Driver (driver 6.1.7601.17514)
    UMBus Enumerator (driver 6.1.7601.17514)
    UMBus Enumerator (driver 6.1.7601.17514)
    UMBus Root Bus Enumerator (driver 6.1.7601.17514)
    Volume Manager (driver 6.1.7601.17514)
    WNDR4500 (Gateway) (driver 6.1.7601.17514)
    Xeon(R) processor E3-1200 v2/3rd Gen Core processor DRAM Controller - 0150 (driver 9.3.0.1011)
Universal Serial Bus controllers
    Etron USB 3.0 Extensible Host Controller (driver 1.0.0.96)
    Etron USB 3.0 Extensible Root Hub (driver 1.0.0.96)
    Generic USB Hub (driver 6.1.7601.17586)
    Generic USB Hub (driver 6.1.7601.17586)
    Generic USB Hub (driver 6.1.7601.17586)
    Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D (driver 9.3.0.1011)
    Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26 (driver 9.3.0.1011)
    Intel(R) USB 3.0 eXtensible Host Controller (driver 1.0.3.214)
    Intel(R) USB 3.0 Root Hub (driver 1.0.3.214)
    Synology Virtual USB Hub (driver 1.0.2.4)
    USB Composite Device (driver 6.1.7601.17586)
    USB Composite Device (driver 6.1.7601.17586)
    USB Mass Storage Device (driver 6.1.7601.17577)
    USB Mass Storage Device (driver 6.1.7601.17577)
    USB Mass Storage Device (driver 6.1.7601.17577)
    USB Root Hub (driver 6.1.7601.17586)
    USB Root Hub (driver 6.1.7601.17586)
WSD Print Provider
    WSD Print Device (driver 6.1.7600.16385)
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Matt

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Re: Visual C++ runtime error?
« Reply #4 on: November 27, 2013, 06:36:48 am »
Sorry about the problem.

Could you use Help > Logging to capture a crash log, then send it to logs at jriver (dot) com?

Thanks.
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JimH

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Re: Visual C++ runtime error?
« Reply #5 on: November 27, 2013, 07:00:54 am »
If you run a virus checker on the server, try disabling or uninstalling it. 
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JimH

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Re: Visual C++ runtime error?
« Reply #6 on: November 27, 2013, 07:15:10 am »
Do you have an LG TV?  We've found a problem that is triggered by frequent DLNA requests from the LG.  I believe it will be fixed shortly.
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Zootsuit

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Re: Visual C++ runtime error?
« Reply #7 on: November 27, 2013, 10:49:07 am »
Matt - I just sent the crash log. This time it was generated by simultaneously playing (different) files from the server and the client.

Jim, the smart TV is a Panasonic plasma, not an LG. It's on the same network as the two MC devices.

I'll disable Bitdefender antivirus.  It's possible that MC 19 wasn't authorized in the firewall settings.
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Zootsuit

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Re: Visual C++ runtime error?
« Reply #8 on: December 02, 2013, 11:52:27 am »
I'm still seeing the same behavior. There's no single identifiable trigger.

Matt, what did you parse from the crash log?
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Matt

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Re: Visual C++ runtime error?
« Reply #9 on: December 02, 2013, 12:09:46 pm »
I'm hopeful it will be fixed in the next build.  Testing appreciated once it's public (probably tomorrow).

Thanks.
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Matt Ashland, JRiver Media Center

Zootsuit

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Re: Visual C++ runtime error?
« Reply #10 on: December 08, 2013, 07:17:55 am »
I'm experiencing the same problem in 087 and have reported it as a bug there.
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JimH

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Re: Visual C++ runtime error?
« Reply #11 on: December 08, 2013, 08:54:39 am »
Quote from: Zootsuit on November 27, 2013, 10:49:07 am
I'll disable Bitdefender antivirus.  It's possible that MC 19 wasn't authorized in the firewall settings.
If it is Bitdefender causing the problem, disabling it may not be enough.  You may need to uninstall it.
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Zootsuit

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Re: Visual C++ runtime error?
« Reply #12 on: December 16, 2013, 07:41:22 pm »
I uninstalled Bitdefender as suggested, left the program open on the server and it crashed within 1/2 hour or so. It was not playing back through a client at the time.

Do you want me to resend a log? 
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Matt

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Re: Visual C++ runtime error?
« Reply #13 on: December 16, 2013, 07:45:58 pm »
Quote from: Zootsuit on December 16, 2013, 07:41:22 pm
Do you want me to resend a log? 

Yes, please.
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Matt Ashland, JRiver Media Center

Matt

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Re: Visual C++ runtime error?
« Reply #14 on: December 17, 2013, 04:25:24 pm »
Thanks for the logs.  Unfortunately they don't log the actual crash, so they don't contain a crash dump or even crashing thread.

Do the crashes go away if you turn off Media Network (Options > Media Network)?
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Zootsuit

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Re: Visual C++ runtime error?
« Reply #15 on: December 17, 2013, 08:55:57 pm »
I haven't tried that yet but it appears Malwarebytes may be the culprit. I didn't completely uninstall it when I installed Bitdefender, but in  the process of uninstalling and reinstalling Bitdefender, I had to purge Malwarebytes. Since then, MC behaves properly.

I'll let you know if there's anymore deviant behavior. Thanks for the help and happy holidays.
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