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Author Topic: cannot pass "Purchase as Upgrade" page  (Read 1258 times)

hpw

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cannot pass "Purchase as Upgrade" page
« on: January 15, 2014, 07:03:26 pm »
I asked jriver to email me my old registration code for MC18.

Then, on the "Purchase MC19 as an Upgrade" page,
I copied (cut and paste)  that registration code into the registration code box.

After clicking on "Purchase MC19" bottom, it told me that it could not find
an upgrade available for the registration code entered.

What should I do ?
thanks
HP
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JimH

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Re: cannot pass "Purchase as Upgrade" page
« Reply #1 on: January 15, 2014, 07:42:59 pm »
Try restoring your MC18 license in MC19.
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hpw

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Re: cannot pass "Purchase as Upgrade" page
« Reply #2 on: January 15, 2014, 09:37:41 pm »
worked and proceeded to finish the whole process.
THanks
hp
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