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Author Topic: Purchased MC19 but "error restoring MC license"  (Read 2553 times)

robert pitz

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Purchased MC19 but "error restoring MC license"
« on: February 08, 2014, 04:18:05 pm »

Just upgraded to MC19 from 17.  Received new registration code but clicking on it gives the following message: "Error restoring Media Center license. Unknown error".  Any ideas on how to get this working? 
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JimH

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Re: Purchased MC19 but "error restoring MC license"
« Reply #1 on: February 08, 2014, 04:27:37 pm »

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robert pitz

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Re: Purchased MC19 but "error restoring MC license"
« Reply #2 on: February 08, 2014, 05:10:25 pm »

 I just tried restoring the Registration Code on the restore page.  Still getting the same message. I also now have multiple copies of the MC19 program listed in the download folder but none wants to install. Seem to be going around in circles.
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aoqw76

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Re: Purchased MC19 but "error restoring MC license"
« Reply #3 on: February 09, 2014, 07:32:13 am »

install MC19 - download from here if you havent already http://files.jriver.com/mediacenter/channels/v19/stable/MediaCenter190108.exe and run it.
then use one of your license files (ending in .mjr) to update mc19 to registered.
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JimH

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Re: Purchased MC19 but "error restoring MC license"
« Reply #4 on: February 09, 2014, 08:52:38 am »

When you execute the download file, does it fail to install?

If so, you may have a problem with antivirus software on your machine.
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robert pitz

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Re: Purchased MC19 but "error restoring MC license"
« Reply #5 on: February 09, 2014, 11:56:16 am »

Thanks so much-finally works.  Turned off antivirus first and then used the download location you provided.  Worked like a charm.  I will post later on about how it sounds but am looking forward to the DSD on the fly feature.  Won't be able to listen until tomorrow-have an Audio Society meeting to attend this afternoon.  Again, thanks for sticking with this until it worked for me.
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