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Author Topic: Update Error  (Read 4791 times)

N0z1f

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Update Error
« on: March 15, 2014, 07:35:02 am »
When running the check for updates the file that is downloaded fails. MediaCenter190117.exe
with the following mesage.. The version of this file is not compatiblie with the version of Windows you're running. Check your computers system information to see whether you need x86 (32bit) or x64 (64 bit) version of the program then contact the software publisher.

I tried deleting the update from the update folder and downloading again but same thing happened.

Media Center
    Install Path: C:\Program Files (x86)\J River\Media Center 19\
    Interface Plugins: TiVo Server (not running)
    JRMark: never run
    Library: 53614 files, 8.2 MB in library, 104 MB in thumbnails
    Resources: 35.5 MB memory, 498 handles
    Version: 19.0.67.0 Registered
Memory & CPU
    CPU features: MMX, SSE2, SSE3, SSSE3, SSE4.1
    Free Physical Memory: 819 MB
    Total Memory: 3.9 GB
Bluetooth Radios
    HP Integrated Module with Bluetooth 2.1 + EDR Wireless Technology (driver 6.3.5.430)
Computer
    ACPI x64-based PC (driver 6.1.7600.16385)
Disk drives
    HP Photosmart C4600 USB Device (driver 6.1.7600.16385)
    Multiple Card  Reader USB Device (driver 6.1.7600.16385)
    WDC WD15EADS-65P8B2 (driver 6.1.7600.16385)
Display adapters
    NVIDIA GeForce GT 230 (driver 8.17.12.9619)
DVD/CD-ROM drives
    ELBY CLONEDRIVE SCSI CdRom Device (driver 6.1.7601.17514)
    hp DVDWBD TS-TB23L (driver 6.1.7601.17514)
Human Interface Devices
    Fintek eHome Transceiver (driver 6.1.7600.4)
    HID-compliant consumer control device (driver 6.1.7600.16385)
    HID-compliant consumer control device (driver 6.1.7600.16385)
    HID-compliant device (driver 6.1.7601.18199)
    HID-compliant device (driver 6.1.7601.18199)
    HID-compliant device (driver 6.1.7601.18199)
    HID-compliant device (driver 6.1.7601.18199)
    HID-compliant device (driver 6.1.7601.18199)
    HID-compliant device (driver 6.1.7601.18199)
    HID-compliant device (driver 6.1.7601.18199)
    HID-compliant device (driver 6.1.7601.18199)
    HID-compliant device (driver 6.1.7601.18199)
    HID-compliant device (driver 6.1.7601.18199)
    HID-compliant device (driver 6.1.7601.18199)
    HID-compliant device (driver 6.1.7601.18199)
    HID-compliant device (driver 6.1.7601.18199)
    HID-compliant device (driver 6.1.7601.18199)
    HID-compliant device (driver 6.1.7601.18199)
    HID-compliant device (driver 6.1.7601.18199)
    Microsoft eHome Infrared Transceiver (driver 6.1.7600.16385)
    Microsoft Input Configuration Device (driver 6.1.7600.16385)
    NextWindow 1950 Touch Screen (driver 2.1.6.9)
    USB Input Device (driver 6.1.7601.18199)
    USB Input Device (driver 6.1.7601.18199)
    USB Input Device (driver 6.1.7601.18199)
    USB Input Device (driver 6.1.7601.18199)
    USB Input Device (driver 6.1.7601.18199)
IDE ATA/ATAPI controllers
    Intel(R) PCHM SATA AHCI Controller 6 Port (driver 8.9.0.1023)
Imaging devices
    HP Photosmart C4600 (driver 6.1.7600.16385)
    HP Webcam (driver 6.1.7601.18208)
Keyboards
    HID Keyboard Device (driver 6.1.7601.17514)
    Microsoft eHome MCIR 109 Keyboard (driver 6.1.7600.16385)
    Microsoft eHome MCIR Keyboard (driver 6.1.7600.16385)
    Microsoft eHome Remote Control Keyboard keys (driver 6.1.7600.16385)
Mice and other pointing devices
    HID-compliant mouse (driver 6.1.7600.16385)
    HID-compliant mouse (driver 6.1.7600.16385)
    HID-compliant mouse (driver 6.1.7600.16385)
    HID-compliant mouse (driver 6.1.7600.16385)
Modems
    Standard Modem (driver 6.1.7601.18247)
Monitors
    Generic PnP Monitor (driver 6.1.7600.16385)
Network adapters
    802.11n Wireless LAN Card (driver 3.0.14.0)
    Hamachi Network Interface (driver 6.0.2.2)
    Realtek PCIe GBE Family Controller (driver 7.6.820.2009)
Operating System
    Microsoft Windows 7 64-bit
Portable Devices
    F:\ (driver 6.1.7600.16385)
    G:\ (driver 6.1.7600.16385)
Ports (COM & LPT)
    Communications Port (COM1) (driver 6.1.7600.16385)
    RIM Virtual Serial Port v2 (COM3) (driver 2.2.0.3)
    RIM Virtual Serial Port v2 (COM4) (driver 2.2.0.3)
Printers
    HP Photosmart C4600 series (driver 6.1.7600.16385)
Processors
    Intel(R) Core(TM) i5 CPU       M 430  @ 2.27GHz (driver 6.1.7600.16385)
    Intel(R) Core(TM) i5 CPU       M 430  @ 2.27GHz (driver 6.1.7600.16385)
    Intel(R) Core(TM) i5 CPU       M 430  @ 2.27GHz (driver 6.1.7600.16385)
    Intel(R) Core(TM) i5 CPU       M 430  @ 2.27GHz (driver 6.1.7600.16385)
Sound, video and game controllers
    AVerMedia A323 MiniCard Hybrid DVB-T (driver 1.1.64.56)
    Realtek High Definition Audio (driver 6.0.1.6053)
Storage controllers
    Virtual CloneDrive (driver 5.4.4.3)
Storage volume shadow copies
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
System devices
    ACPI Fixed Feature Button (driver 6.1.7601.17514)
    ACPI Power Button (driver 6.1.7601.17514)
    Buttons and OSDs ACPI driver gen2 (driver 7100.0.0.2)
    Composite Bus Enumerator (driver 6.1.7601.17514)
    Consumer IR Devices (driver 6.1.7600.16385)
    Direct Application Launch Button (driver 6.1.7601.17514)
    Direct memory access controller (driver 6.1.7601.17514)
    File as Volume Driver (driver 6.1.7600.16385)
    High Definition Audio Controller (driver 6.1.7601.17514)
    High precision event timer (driver 6.1.7601.17514)
    Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42 (driver 6.1.7601.17514)
    Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44 (driver 6.1.7601.17514)
    Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 6 - 3B4C (driver 6.1.7601.17514)
    Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30 (driver 6.1.7601.17514)
    Intel(R) 5 Series/3400 Series Chipset Family Thermal Subsystem - 3B32 (driver 6.1.7601.17514)
    Intel(R) 82801 PCI Bridge - 2448 (driver 6.1.7601.17514)
    Intel(R) HM57 Express Chipset LPC Interface Controller - 3B0B (driver 6.1.7601.17514)
    Intel(R) Management Engine Interface
    Microsoft ACPI-Compliant System (driver 6.1.7601.17514)
    Microsoft System Management BIOS Driver (driver 6.1.7601.17514)
    Microsoft Virtual Drive Enumerator Driver (driver 6.1.7601.17514)
    Microsoft Windows Management Interface for ACPI (driver 6.1.7601.17514)
    Motherboard resources (driver 6.1.7601.17514)
    Motherboard resources (driver 6.1.7601.17514)
    Motherboard resources (driver 6.1.7601.17514)
    Motherboard resources (driver 6.1.7601.17514)
    Numeric data processor (driver 6.1.7601.17514)
    PCI bus (driver 6.1.7601.17514)
    PCI standard host CPU bridge (driver 6.1.7601.17514)
    PCI standard PCI-to-PCI bridge (driver 6.1.7601.17514)
    Plug and Play Software Device Enumerator (driver 6.1.7601.17514)
    Programmable interrupt controller (driver 6.1.7601.17514)
    System board (driver 6.1.7601.17514)
    System board (driver 6.1.7601.17514)
    System CMOS/real time clock (driver 6.1.7601.17514)
    System speaker (driver 6.1.7601.17514)
    System timer (driver 6.1.7601.17514)
    Terminal Server Keyboard Driver (driver 6.1.7601.17514)
    Terminal Server Mouse Driver (driver 6.1.7601.17514)
    UMBus Enumerator (driver 6.1.7601.17514)
    UMBus Enumerator (driver 6.1.7601.17514)
    UMBus Root Bus Enumerator (driver 6.1.7601.17514)
    Virtual Disk Bus Enumerator (driver 6.1.7100.0)
    Volume Manager (driver 6.1.7601.17514)
Universal Serial Bus controllers
    Generic USB Hub (driver 6.1.7601.18328)
    Generic USB Hub (driver 6.1.7601.18328)
    HP Photosmart C4600 (DOT4USB) (driver 6.1.7600.16385)
    Standard Enhanced PCI to USB Host Controller (driver 6.1.7601.18328)
    Standard Enhanced PCI to USB Host Controller (driver 6.1.7601.18328)
    USB Composite Device (driver 6.1.7601.18328)
    USB Composite Device (driver 6.1.7601.18328)
    USB Composite Device (driver 6.1.7601.18328)
    USB Composite Device (driver 6.1.7601.18328)
    USB Mass Storage Device (driver 6.1.7601.17577)
    USB Mass Storage Device (driver 6.1.7601.17577)
    USB Printing Support (driver 6.1.7600.16385)
    USB Root Hub (driver 6.1.7601.18328)
    USB Root Hub (driver 6.1.7601.18328)
VSO devices
    pcouffin device for Amd 64 bits systems (driver 1.37.0.0)
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N0z1f

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Re: Update Error
« Reply #1 on: March 15, 2014, 07:40:42 am »
i changed the update settings from stable to latest and it downloaded MediaCenter190121.exe but I get the same error
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N0z1f

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Re: Update Error
« Reply #2 on: March 15, 2014, 07:43:07 am »
ok until anyone can shed light on this I have disabled updates as the issue stops Media Center running after a reboot and then I cant access through Gizmo.
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JimH

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Re: Update Error
« Reply #3 on: March 15, 2014, 07:54:43 am »
Possibilities are:

antivirus software
user level

You could try a search for similar problems.
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N0z1f

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Re: Update Error
« Reply #4 on: March 29, 2014, 08:03:51 am »
Ok I turned off Antivirus and the user is Adimin.

I deleted all files from the update folder again and ran 'check for updates' the update it finds is MediaCenter190117.exe but  notced the file is only 1k in size.
I deleted this then tried selecting download latest file. The downloaded file is MediaCenter190124.exe and again only 1k file size.

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JimH

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Re: Update Error
« Reply #5 on: March 29, 2014, 09:00:51 am »
Use IE and go to the Download Page at jriver.com.  Download and install it.
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