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[chiefvh]

Can't connect with wd my cloud which is on my network. I can access it and play music from my smartphone but not JRiver. I want to access it from within and when out of my network. How do you do this? Has anyone got this to work?

[JimH]

Welcome to the forum.

Does it support DLNA or UPnP?  If so, is Media Network turned on in MC's options?

The wiki has a topic on DLNA and on Media Network.

[chiefvh]

It supports dnla.
Media network is turned on.
I've been to the wiki support and read it many times. There is no trouble shooting for when the device isn't reached and no info regarding my cloud specifically. I've tried everything.
Please provide specific technical support for this please.

[csimon]

Is the WD My Cloud a DLNA server and are you intending to use it that way with MC, or is it a file server only?  In otehr words, what exactly are you trying to do in "accessing it and playing music"?  Do you want to access its shared directories or do you want to access its media library?  What exactly have you done so far in MC to try to get it to work - you say you';ve tried everyhting but what exactly does that mean?  Have you given MC permission to access the network share, for example? Are you seeing any error messages?

[chiefvh]

in tools>options, I have media network sharing checked
I have authentication log in completed
the unit is a dlna server. I have music stored on it and attached to my network. I can access it with an application from my smartphone. if you need more info on this product please refer to it here.

http://www.wdc.com/en/products/products.aspx?id=1140

i'd like to access it with j river to play the music. if I can't this product will be of no use to me.
I can't access it from within or out of my network.
please help.

[AndrewFG]

^

Tools | Options | Media Network | Advanced | DLNA Controller = On

[chiefvh]

I have that checked on already. all 3 dlna options are checked. is this your only solution for me?

[JimH]

Firewall?

[chiefvh]

firewall is not the problem. I can access wd my cloud from windows app as well

[csimon]

Is it appearing in the Playing From... menu on the left-hand side?

[JimH]

firewall is not the problem. I can access wd my cloud from windows app as well

A firewall may be set to let one app through, but not another.

[AndrewFG]

is this your only solution for me?

There are a lot of volunteer people trying to help you. So a bit of gratitude would be appreciated.