INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: Cannot restore  (Read 860 times)

satdau

  • Member
  • *
  • Posts: 1
Cannot restore
« on: June 04, 2014, 04:29:50 am »
Hi - I am trying to restore my licence (on the same PC, after a rebuild) and I keep getting the same error - licence file is not valid and asking me if I want to pay for an upgrade. I have correctly restored i.e. clicked on the exe but same error. Please help - really frustrating that you have no specific support but this forum.
Logged

Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 42372
  • Shoes gone again!
Re: Cannot restore
« Reply #1 on: June 04, 2014, 08:25:22 am »
Welcome.  You have an MC18 license.  The restore code is 262Y3-XXXXX-XXXXX-XXXXX-XXXXX-ZPX92, which you can enter on the restore dialog (assuming MC18 uses it, I'm only sure about MC19).
Logged
Matt Ashland, JRiver Media Center

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72438
  • Where did I put my teeth?
Re: Cannot restore
« Reply #2 on: June 04, 2014, 08:36:24 am »
The two most common reasons are a typo or wrong version.

http://wiki.jriver.com/index.php/Restoring_a_License
Logged
Pages: [1]   Go Up
« previous next »