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Author Topic: Cannot restore  (Read 857 times)

satdau

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Cannot restore
« on: June 04, 2014, 04:29:50 am »

Hi - I am trying to restore my licence (on the same PC, after a rebuild) and I keep getting the same error - licence file is not valid and asking me if I want to pay for an upgrade. I have correctly restored i.e. clicked on the exe but same error. Please help - really frustrating that you have no specific support but this forum.
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Matt

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Re: Cannot restore
« Reply #1 on: June 04, 2014, 08:25:22 am »

Welcome.  You have an MC18 license.  The restore code is 262Y3-XXXXX-XXXXX-XXXXX-XXXXX-ZPX92, which you can enter on the restore dialog (assuming MC18 uses it, I'm only sure about MC19).
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Matt Ashland, JRiver Media Center

JimH

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Re: Cannot restore
« Reply #2 on: June 04, 2014, 08:36:24 am »

The two most common reasons are a typo or wrong version.

http://wiki.jriver.com/index.php/Restoring_a_License
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