Topic: Questions about Upgrading to MC20 for Mac? (Read 34503 times)

JimH · « **on:** July 30, 2014, 05:28:47 pm »

Mac Instructions Mac Upgrade Purchase

Please use this thread if something doesn't work.

A few answers first:

1. MC20 builds are on the Download Page.

2. Anyone who bought MC19 for Mac after July 1, 2014, has received an MC20 for Mac license.

3. You can retrieve your old license(s) by using option 2 on the Restore Page.

mwheelerk · « **Reply #1 on:** July 30, 2014, 10:18:00 pm »

I'm in and anxiously waiting.

Wybe · « **Reply #2 on:** July 31, 2014, 01:06:12 am »

What's new in MC20? Only stability or major features?

Peter_T · « **Reply #3 on:** July 31, 2014, 10:41:11 am »

What's the plan for MC20 for Mac? My setup is working great as it is, not sure if MC20 is for me...

Thanks,
Peter.

Magic_Randy · « **Reply #4 on:** July 31, 2014, 01:29:12 pm »

Upgrade ordered

Thanks for the special upgrade price.

MikeBRG · « **Reply #5 on:** July 31, 2014, 03:37:38 pm »

Just received an email telling me about the upgrade offer. Decided to back you guys as an act of faith as I like what we have had so far.

Tried three times to enter my working MC19 registration code only to be told that it was not recognised. Penny dropped - the upgrade link in the email only takes you the PC version, not the Mac one that I and many others have. It all worked well from there on.

To save much frustration for other Mac users, can you add a Mac link to your email so that Mac users go straight to the Mac upgrade without having to puzzle it out?

As you know which of your licences are Mac and which are PC, could you not have two distinct mailing lists from which you could send out the relevant email to each user group?

Looking forward to the 'faster, easier to use, more powerful, and better looking MC20'.

MikeBRG

noisyscott · « **Reply #6 on:** July 31, 2014, 03:54:37 pm »

I just tried to do pre-purchase the mac MC20 upgrade (from MC19) and got the following error: "We could not find an upgrade available for the registration code you entered."

I double checked my registration code by having jriver send it back to me, but still no dice.

noisyscott · « **Reply #7 on:** July 31, 2014, 04:01:20 pm »

<smacks head for second time today>

I was sent to PC version upgrade site from my invitation email. The real location for the upgrade is here: http://wiki.jriver.com/index.php/Upgrade_to_MC20_for_Mac

...feh

mmiglis · « **Reply #8 on:** July 31, 2014, 05:36:51 pm »

Just paid to upgrade. Will I be notified when the JRiver for MAC be available for download?

JimH · « **Reply #9 on:** July 31, 2014, 05:39:27 pm »

Quote from: mmiglis on July 31, 2014, 05:36:51 pm

Just paid to upgrade. Will I be notified when the JRiver for MAC be available for download?

Please watch the forum for news. It will be a couple of weeks. Thanks for your purchase.

Matt · « **Reply #10 on:** July 31, 2014, 05:41:17 pm »

Quote from: Peter_T on July 31, 2014, 10:41:11 am

What's the plan for MC20 for Mac? My setup is working great as it is, not sure if MC20 is for me...

Thanks,
Peter.

Ripping and burning are hopes for MC20 Mac.

kishorat · « **Reply #11 on:** July 31, 2014, 07:54:25 pm »

Just paid for upgrade!

Bluemoon · « **Reply #12 on:** July 31, 2014, 11:27:26 pm »

Quote from: Matt on July 31, 2014, 05:41:17 pm

Ripping and burning are hopes for MC20 Mac.

I just paid for the upgrade to support you guys. I have no idea whether it will provide me any functionality that I need. This is a first for me.

I'm hoping that one day you will support third party apps (such as Spotify) using MC Mac audio engine.

Awesome Donkey · « **Reply #13 on:** August 01, 2014, 05:44:01 am »

Indeed, I got the upgrades too for both Mac and Windows. Keep up the good work!

Richheart · « **Reply #14 on:** August 01, 2014, 07:21:58 am »

Quote from: Matt on July 31, 2014, 05:41:17 pm

Ripping and burning are hopes for MC20 Mac.

Upgraded. I have upgraded from 18 to 19 and now to 20. I like the implementation on Windows and hope that slowly the Mac versions close the gap. Ripping is a priority, then video. I am happy to support you guys and don't begrudge $19 every 6 months or so. It would be nice to get a roadmap to see what in general terms each upgrade path is aiming for.

marcusturle · « **Reply #15 on:** August 01, 2014, 09:18:03 am »

Thanks Jim.

I'm considering upgrading - and would obviously like to take advantage of the discount if I do - but what can you tell us about the upgrade? Difficult to decide whether to upgrade or not without some details about what we'll be getting.

Matt · « **Reply #16 on:** August 01, 2014, 09:40:43 am »

Quote from: marcusturle on August 01, 2014, 09:18:03 am

Thanks Jim.

I'm considering upgrading - and would obviously like to take advantage of the discount if I do - but what can you tell us about the upgrade? Difficult to decide whether to upgrade or not without some details about what we'll be getting.

The process is mutual -- we take what users ask for and implement it.

I can say that ripping and burning are planned for MC20 Mac.

alessandro · « **Reply #17 on:** August 01, 2014, 11:38:00 am »

Hi, bought a new license MC19 for MAC in date June, 14, 2014: today try to order
the upgrade to MC20 but appear this message: "We cold not find an upgrade available
for the registration code you entered"

?

best regards from Roma, Italy
Alessandro

Matt · « **Reply #18 on:** August 01, 2014, 11:50:16 am »

Quote from: alessandro on August 01, 2014, 11:38:00 am

Hi, bought a new license MC19 for MAC in date June, 14, 2014: today try to order
the upgrade to MC20 but appear this message: "We cold not find an upgrade available
for the registration code you entered"

?

best regards from Roma, Italy
Alessandro

I put your license code in here:
http://www.jriver.com/purchase_20_mac_as_upgrade.html

And it worked.

vjbelle · « **Reply #19 on:** August 01, 2014, 11:50:43 am »

Have pasted and then manually entered codes for both 18 and 19 and your upgrade will not accept my codes. Windows version would not accept a paste only a manual entry. What's going on??

Victor

Matt · « **Reply #20 on:** August 01, 2014, 11:52:48 am »

Quote from: vjbelle on August 01, 2014, 11:50:43 am

Have pasted and then manually entered codes for both 18 and 19 and your upgrade will not accept my codes. Windows version would not accept a paste only a manual entry. What's going on??

Victor

I put your code in and it worked. Your code should be for Windows:
ZF9F6-XXXXX-XXXXX-XXXXX-XXXX-YCZT9

And for Mac:
E6353-XXXXX-XXXXX-XXXXX-XXXXX-K9P28

vjbelle · « **Reply #21 on:** August 01, 2014, 12:27:23 pm »

Your software will not accept my code...... No matter how I enter it.

Victor

JimH · « **Reply #22 on:** August 01, 2014, 01:44:00 pm »

solved

muzzer · « **Reply #23 on:** August 01, 2014, 07:13:48 pm »

Quote

Ripping and burning are hopes for MC20 Mac.

So it is hopes you expect us to pay for, nothing concrete!!!!!!!!!!!

marcusturle · « **Reply #24 on:** August 02, 2014, 11:49:53 am »

Quote from: Matt on August 01, 2014, 09:40:43 am

The process is mutual -- we take what users ask for and implement it.

I can say that ripping and burning are planned for MC20 Mac.

Ok thanks. I asked some time ago about paste tagging (which doesn't feature on the Mac version), but didn't get a response. Any chance of that being included in MC20?

jlyness · « **Reply #25 on:** August 02, 2014, 07:42:01 pm »

+1 for paste tagging please!

Boris75 · « **Reply #26 on:** August 05, 2014, 02:34:36 am »

Quote from: jlyness on August 02, 2014, 07:42:01 pm

+1 for paste tagging please!

+2

mwheelerk · « **Reply #27 on:** August 05, 2014, 08:49:37 am »

I made the purchase the day it was announced and received a registration code for Mac 20. I am reading about people above entering the code someplace. I have taken no action with my Mac 20 registration code to this point. Should I be and what should I do?

JimH · « **Reply #28 on:** August 05, 2014, 09:26:23 am »

Please read the first post.

Max Delissen · « **Reply #29 on:** August 07, 2014, 06:06:53 am »

Just ordered the MC20 for Mac upgrade. Almost missed the special price, thanks for the heads-up!

Good to see that MC20 will include Ripping and Burning. Can you reveal what ripping-engine you wil be using? If it all compares well, I can finally kiss dBPoweramp goodbye. That's an excellent tool for ripping, but only on PC...

Were you also able to improve the sound quality? MC19 is very good, but if there's room for improvement, well...why not

mario09 · « **Reply #30 on:** August 07, 2014, 10:32:35 am »

I tried to buy the upgrade MC20 for Mac. Unfortunately, I had this response:"We could not find an upgrade available for the registration code you entered". My licence begin by "I" and was confirm by an email from JRiver. What can I do to resolve this problem? Thank you.

glynor · « **Reply #31 on:** August 07, 2014, 07:50:22 pm »

Quote from: Max Delissen on August 07, 2014, 06:06:53 am

Can you reveal what ripping-engine you wil be using?

It will be built in-house, I'm sure. Based on the same engine in the Windows version, I'd wager, with changes that make it work on a Mac (the hardware API layer on OSX is obviously different, so that will have to be rebuilt, but I'm sure the encoding engine will be the same as it is now).

glynor · « **Reply #32 on:** August 07, 2014, 08:25:22 pm »

Quote from: muzzer on August 01, 2014, 07:13:48 pm

So it is hopes you expect us to pay for, nothing concrete!!!!!!!!!!!

Please read JimH's post explaining their business model:
http://yabb.jriver.com/interact/index.php?topic=81987.0

MC20 will be developed over the course of this next year, like MC19 before it was. If you don't want to buy it until it is done, then wait for MC21 to be announced, probably around this time next year, and buy it then. Or wait until a feature you want has been included.

Otherwise, if you are willing to buy early before there is much of interest to announce, you get a discount and you can help to guide what gets included in the end, with your feedback and suggestions. It is completely up to you.

Cedric D · « **Reply #33 on:** August 08, 2014, 07:00:30 am »

i purchased 20 for win and mac

i would love to see drag & drop between finder in this release since it was announced fall 2013. its a major drawback for tagging, organizing and moving files.

MartinG · « **Reply #34 on:** August 09, 2014, 12:42:07 pm »

Also paid for the new upgrade. Keep up the good work. JRiver MediaCenter is the BEST media center one can buy for money. Even though it is not perfect and fully adapted to MAC it still is the best. So I am curious about what is coming in version 20.

And by the way: Your support is worth the money! Thank you.

mwheelerk · « **Reply #35 on:** August 09, 2014, 01:15:13 pm »

Quote from: JimH on August 05, 2014, 09:26:23 am

Please read the first post.

I believe I misunderstood the code people were talking about. I received my Mac 20 code and would understand there is nothing else to do until the release.

PeterHarrar · « **Reply #36 on:** August 10, 2014, 08:19:25 am »

<Edited: never mind, i think. Had problem with launch after getting install key (nothing happens, and install key not openable
by any MAC apps), but it appears to be because the upgrade predates the software availability by a few weeks. Not clear from upgrade offer e-mail.>

JimH · « **Reply #37 on:** August 10, 2014, 08:36:11 am »

pre-order means order before available.

You can use the MC20 license with MC19 now. Install MC19 first, then do a restore.

tutomac · « **Reply #38 on:** August 10, 2014, 09:03:23 pm »

Hello, Can you help me with my upgrade as well. I have entered my Registration Code and get the same frustrating message that you can not find my registration number or to that effect. I was trying to beat the deadline for the reduced price

Hector

JimH · « **Reply #39 on:** August 10, 2014, 09:20:50 pm »

The most likely cause is that you are on the wrong page. There are two -- one for Mac and one for Windows. Just read carefully, starting at the top.

The price will be offered for at least one more day.

vinchanity · « **Reply #40 on:** August 16, 2014, 01:50:11 am »

Quote from: JimH on August 10, 2014, 08:36:11 am

pre-order means order before available.

You can use the MC20 license with MC19 now. Install MC19 first, then do a restore.

Can i still do preorder MC20 for mac and windows? I have MC19 for Mac and MC18 for Windows.

JimH · « **Reply #41 on:** August 16, 2014, 07:15:06 am »

You can. It's $21.98 now.

jaredean · « **Reply #42 on:** August 26, 2014, 02:40:15 pm »

I never received an email about an upgrade special price...i'm on the link from above and it shows $18.98...is that the same price that the email gave? Why wouldn't it come to the same address that i normally get my JRiver stuff too (spam folder checked and empty)...

jtwrace · « **Reply #43 on:** August 27, 2014, 07:33:44 am »

Quote from: jaredean on August 26, 2014, 02:40:15 pm

I never received an email about an upgrade special price...i'm on the link from above and it shows $18.98...is that the same price that the email gave? Why wouldn't it come to the same address that i normally get my JRiver stuff too (spam folder checked and empty)...

Maybe this issue is part of yours? http://yabb.jriver.com/interact/index.php?topic=91298.0

TyeDyeBud · « **Reply #44 on:** August 30, 2014, 09:16:52 am »

Just curious, It's been more than a few weeks since I purchased the upgrade for MAC20. Can you give us an estimate on the release date?
Thanks.

THANKS FOR THE RESPONSE! I'M THANKFUL FOR THE MAC VERSION. THE ONE ON MY PC IS JUST CRUZIN >>>>> (I guess I'm old - Cruzin is a good thing!)

Matt · « **Reply #45 on:** August 30, 2014, 09:32:49 am »

Quote from: TyeDyeBud on August 30, 2014, 09:16:52 am

Just curious, It's been more than a few weeks since I purchased the upgrade for MAC20. Can you give us an estimate on the release date?
Thanks

This week or next.

scottlindner · « **Reply #46 on:** September 02, 2014, 11:18:15 am »

I received an email stating I could upgrade for $18.98 but when I enter in any of my previous registration codes the price lists as $21.98.

JimH · « **Reply #47 on:** September 02, 2014, 11:33:44 am »

$21.98 is the current price. It changed about August 10.

ridom · « **Reply #48 on:** September 09, 2014, 02:42:50 pm »

Hi
Just to be sure: If I buy today, on Sept 9, version 19 for Mac, I will not have to pay again for version 20. Am I right?
Thanks for the future answer

JimH · « **Reply #49 on:** September 09, 2014, 02:44:38 pm »

Welcome to the forum. All licenses sold have been for MC20 since July 1, 2014.

INTERACT FORUM

Author Topic: Questions about Upgrading to MC20 for Mac? (Read 34503 times)