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Author Topic: Can't open MC19  (Read 1710 times)

Nhocti

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Can't open MC19
« on: July 31, 2014, 12:37:23 am »

A friend of mine recently purchased and installed MC19 for me in my MacMini.
According to him, it works fine for him.

However, when I tried to do it myself, it stated the trial period has expired.
I tried to restore the license using the included registration code.
After this step, it stated license restored successfully but I still can't get through the Trial Period Expired screen.
Furthermore, the installed key is for MC20 which is not out yet.

I ran out of solution.

Please help.

Thanks,
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~OHM~

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Re: Can't open MC19
« Reply #1 on: July 31, 2014, 04:03:55 am »

You may want to post this to the Mac side. You may get a faster response.
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JimH

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Re: Can't open MC19
« Reply #2 on: July 31, 2014, 05:17:01 am »

You can't use a Mac license on a PC or vice versa.

You must have the correct version installed.

An MC20 license works with both MC19 and MC20 (when it is released).

More here:
http://wiki.jriver.com/index.php/Restoring_a_License
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Nhocti

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Re: Can't open MC19
« Reply #3 on: July 31, 2014, 10:46:20 am »

What a dummy I am.

Thanks for the pointer, I should have posted on the Mac forum naturally.
I think something is wrong in the email from JRiver since the installed key is for MC20 which is not out yet.
I tried and tried but still no go.

Let me repost on the Mac forum then.

Thanks,
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glynor

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Re: Can't open MC19
« Reply #4 on: July 31, 2014, 12:06:33 pm »

MC 20 licenses will work for MC 19.  You may need to ensure you have the latest build.
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