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Author Topic: Help with billing issue  (Read 1079 times)

H2OSkier

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Help with billing issue
« on: August 17, 2014, 10:32:01 am »

Hello,

I purchased the MC20 upgrade on 8/10 for $18.98.  I left the tab with the registration code open and put my laptop to sleep.  On 8/15 when I opened my laptop, windows rebooted to finished an update.  When I reopened my browser the tab reloaded and I was charged another $21.98.  I was never asked for any confirmation it just went ahead and charged me again.  I've learned don't leave the darn registration page open !!

How can I get some help in resolving this issue.

Thank you for the help.

Ken
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JimH

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Re: Help with billing issue
« Reply #1 on: August 17, 2014, 10:43:37 am »

Please send your details to Deanna at jriver.  Let her know how you paid, but don't include any credit card info.

She will fix it tomorrow.  Thanks for the purchase.
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