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[JiRo]

I need help, I cannot get my MC20 to restore on second system when I ask for my license via email it sends the same license / registration code I have. But when I ask for a restore I get the message "We could not find that license". I have not restored MC20 so I have not exceeded the 10 restores. I have the original install key number but it has been more than 14 days since installed the original MC20 on my laptop. Have tried all the links to no avail.

[Matt]

Hi.  You should enter your registration code.

It's:
S5I78-xxxxx-xxxxx-xxxxx-xxxxx-TX407

[JiRo]

I have put in my registration code many times and that's when I get the message "we could not find that license"
Thanks for the reply but that's not the problem.

[kensn]

Are both systems on the same platform... Windows vs. Mac?

[JiRo]

Yes both are windows the laptop is win8.1 which was the first to upgrade from MC19 then tried at later date to update the win7 desktop.

[JimH]

Please read the wiki topic called Restoring a License.

[JiRo]

I have been to the restore page many times and when I put in my license that I have received from jriver via email I get the message we could not find that license. Do I need to delete the MC20 and start over? When I email jriver with email address I get back both my MC19 and MC20 license numbers MC19 restores fine MC20 doesnot.

[JimH]

Please read Restoring a License on our wiki.

Make sure you have installed MC20.

Mac and PC are separate licenses.

[JiRo]

Received email from Deanna cut and paste and it worked, although it was the same registration. Thanks for the email and effort as I now have MC20 (long term music) on both my systems.