Jim, et al.,
as someone who recently suffered through a couple of really bad JRiver TV PVR failures, i found the interaction with you folks a bit "odd", as you kept asking me for "crash logs", which quite frankly given what was going on was not a priority. But can't you folks implement an automated "crash log" process that occurs without the user having to do something. i suspect "crashing" unless it becomes a regular occurance catches most users off guard (IMC having used the audio for years with no hiccups i didn't even know of this until requested by your staff)...if this could be implemented i suspect (after me signing up for your new "customer experience process") you folks would automatically get all the info you are looking for and you would get it all the time (not just when someone gets around to posting on this site and ...). Heck i suspect many like me (as my HTPC is really only used as an HTPC) would be agreeable to giving you access to operating parameters (like CPU, GPU, Memory, etc.) if it helps improve development/performance. Regards.
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Topic: Improved customer experience process?? (Read 1398 times)