I have been troubleshooting my problem for about 2 weeks off-and-on now, and I have made no progress. Until 2 weeks ago I had been running for months (on 19.0.111 I believe) without issue. Now when I launch MC 19 it crashes within 10 seconds -- I have just enough time to click Help -- Logging -- Report Problem before it crashes.
There are no steps to take to reproduce the problem, other than attempt to launch MC19. 10 seconds later it has crashed.
I think I have been careful to follow the Troubleshooting guide posted by glynor.
I have tried installing the latest version of MC 19.
I think all of the plugins and skins have been disabled, because I leave those checked when trying to start MC19 I get the Incomplete Shutdown Detected popup that suggests these be disabled.
I have updated my audio, video, and USB drivers.
I have turned off anti-virus
There are no other programs running in the background. This computer is dedicated as a media server. (Task Manager reports 49 processes running)
I have removed RAM, leaving half in at a time. System has 12GB of RAM when all is installed.
If I check the Windows Problem details it typically shows this:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Media Center 19.exe
Application Version: 19.0.163.0
Application Timestamp: 53eb0496
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea8e7
Exception Code: c0000005
Exception Offset: 0002e3be
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 6887
Additional Information 2: 68877dd39f464c88bec53d726a0c9efc
Additional Information 3: fe3a
Additional Information 4: fe3a2130f4fc8621d706a2a3a8a26ecd
but will sometimes claim this:
Problem Event Name: APPCRASH
Application Name: Media Center 19.exe
Application Version: 19.0.163.0
Application Timestamp: 53eb0496
Fault Module Name: AcXtrnal.DLL
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bd98a
Exception Code: c0000005
Exception Offset: 00008cfb
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 2e1d
Additional Information 2: 2e1dbdf1b0001c5682879db3a2c76095
Additional Information 3: fea9
Additional Information 4: fea967ea75fe27c7afb7ce2db0fd8285
I have attached the zipped log file.