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Pono player not recognized

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F1Turbo:
Anyone know the steps you have to take to get a Mac to recognize the Pono?  I'm used to just plugging something in and having it show up.

F1Turbo:

--- Quote from: Harryoe on November 11, 2014, 04:32:02 pm ---Ok i called Pono tech support and while I had them on the phone I figured it out. I had to acknowledge on the touchscreen that I wanted to transfer music and then it would mount the drives.



--- End quote ---

I didn't know we could talk to a person.  Can you reveal the phone # for tech support?

JimH:

--- Quote from: F1Turbo on December 23, 2014, 05:05:18 pm ---Anyone know the steps you have to take to get a Mac to recognize the Pono?  I'm used to just plugging something in and having it show up.

--- End quote ---
When the Pono is connected, follow the instructions on the device, but do not hit "Done".

Download and install this build:
http://yabb.jriver.com/interact/index.php?topic=94374.0

tubeMike:
This is in response to JimH's problem with Windows-XP.  For Windows-XP to read SDXC cards -- 64 G-bytes & 128 G-bytes -- installed in Pono players, the "exFAT" patch must be installed in Windows-XP:  The patch is at:
          http://www.microsoft.com/en-us/download/details.aspx?id=19364
Since it seems that Pono players ship with a removable 64 G-byte SDXC card pre-installed. without this patch, only the internal 64 G-byte Pono memory will be seen from within JRiver.

F1Turbo:

--- Quote from: JimH on December 23, 2014, 05:37:53 pm ---When the Pono is connected, follow the instructions on the device, but do not hit "Done".

Download and install this build:
http://yabb.jriver.com/interact/index.php?topic=94374.0

--- End quote ---

Thanks, JimH--I can see both the Pono and the card in Finder now, but only the Pono in PonoMusicWorld.  Shouldn't be much of a problem, since I should just be able to load files onto my cards through the card reader in the Mac.  Thanks again.

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