INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: Registration Code not recognised [Solved]  (Read 2426 times)

kwerk

  • Member
  • *
  • Posts: 3
Registration Code not recognised [Solved]
« on: November 24, 2014, 01:05:50 am »
Hi

I have purchased and own Media Center 20 and have received my registration code.

When I enter my registration code into JRiver it says that it is not valid and when I attempt to restore my license using my email address the email response states I am only licenced for MC 18 & 19 even though I have purchased MC 20.

Could someone at JRiver please help me?

Thanks
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72641
  • Where did I put my teeth?
Re: Registration Code not recognised by JRiver
« Reply #1 on: November 24, 2014, 06:44:18 am »
Logged

kwerk

  • Member
  • *
  • Posts: 3
Re: Registration Code not recognised by JRiver
« Reply #2 on: November 24, 2014, 02:42:12 pm »
I can confirm that MediaCenter200041.exe is installed. I just downloaded the installer and installed it.

After installation, when MC 20 starts, a dialog appears stating that "The trial period has expired". There are 3 buttons "Purchase", "Restore License" and "Cancel".

I click "Restore License" and in the "Restore Licence" prompt I enter the registration code I was provided when I purchased MC20 and click "Ok".

After entering the registration code an "Information" prompt appears stating "this license is not valid" as the error details.

Can you please assist?
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72641
  • Where did I put my teeth?
Re: Registration Code not recognised by JRiver
« Reply #3 on: November 24, 2014, 03:16:38 pm »
Your most recent license is for MC19, as far as I can tell.  You can download it and install it.  Start here:
http://wiki.jriver.com/index.php/Restoring_a_License
Logged

kwerk

  • Member
  • *
  • Posts: 3
Re: Registration Code not recognised by JRiver
« Reply #4 on: November 24, 2014, 03:49:46 pm »
Hi JimH

I am definitely licensed for MC20 and currently have it running on my media server. I am trying to install it on my laptop which I use as my main media player.

I purchased MC20 on 11/08/2014 and received my registration code and purchase confirmation via email from buy-button@jriver.com at 11/08/2014 11:16 AM.

I also have credit card proof of the payment.

Obviously I am reticent to post either my registration code/license details or my credit card details on an open forum, so is there any way my purchase and license can be verified by other means? I am happy to provide proof of purchase in a more secure mode of communication.

Thanks
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72641
  • Where did I put my teeth?
Re: Registration Code not recognised by JRiver
« Reply #5 on: November 24, 2014, 03:55:25 pm »
Please send me the address you purchased with so I can find the license.  Sometimes there is a typo in the email.

I'm jimh at jriver
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72641
  • Where did I put my teeth?
Re: Registration Code not recognised by JRiver
« Reply #6 on: November 24, 2014, 06:34:41 pm »
The bank had reversed the charge so JRiver revoked the license.
Logged

RHA

  • Member
  • *
  • Posts: 3
Re: Registration Code not recognised [Solved]
« Reply #7 on: December 13, 2014, 01:51:07 am »
I am also having this problem.  "We could not find that license".  But I was just sent the code to restore it??  Help please.
RHA
Logged
Pages: [1]   Go Up
« previous next »