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[Hawaii]

I have recently installed MC on Mac and have experienced the following problems on a regular basis:
1- Application freezes and necessitates a Force Quit and relaunch
2- Unable to connect to My Library files even though the application is pointing to My Library. I close and relaunch, I Library Manage several times and no joy. Then it works, sometime in part ie. If I have 10 folders, it will successfully connect to 7  and not the other 3.
Do you do support whereby you take over the laptop to check what settings I have etc...?
Any help is appreciated.

[JimH]

If you haven't try the most recent version, please do:
http://yabb.jriver.com/interact/index.php?topic=94346.0

The "freeze" you see may just be lack of response at the OS level.  Let it run.

[Hawaii]

I have upgraded to latest Mac version but my main problem of not being able to play my files in My Library persist even though I am pointing at My Library. I see all the files (tracks) but a no entry sign against them all. I presume this means the app cannot access my NAS even though everything seems connected OK. Any ideas what options I can investigate?
PS. I had the Microsoft license and did not experience this.

[JimH]

Hover over a file and you will see the location.  Check the location to see if the file exists.

You can also find the location in the tag.

[JohnT]

Can you see the files in Finder?
What is the full path name of one of the files in question? 
I assume the NAS drive was mounted under /Volumes when you imported the files and now perhaps that drive isn't mounted or is mounted under a different name?